J O S E P H P I R A

***** ******** **, *********, ** 80640 ( 303) 304- 7 2 6 2 E -ma i l : acqutv@r.postjobfree.com Page 1 of 4

Managing Director of Operations/Sr. Program Manager Technically experienced, knowledgeable, business-savvy management professional with a results-oriented career reflecting strong leadership qualifications coupled with “hands-on” information technology expertise. Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Merge hands-on leadership style with excellent communications skills to continually drive focused teams towards performance excellence. Extensive qualifications in all aspects of systems administration, management and maintenance, server operations and hardware/software solutions.

Team Leadership / Strategic Planning / Client Needs Analysis / Problem Resolution & Troubleshooting Staff Training and Development / Budgeting / Quality Control & Change Management INFORMATION TECHNOLOGY EXPERTISE

25 years of experience in the IT/computer industry

Ability to manage and lead highly effective teams in a dynamic 24/7/365 enterprise environment

Ability to understand the latest technologies and their application to enhance business process

Proven expertise with high profile and high availability technologies

In-depth knowledge of design, implementation, and maintenance of Hardware, Windows Operating Systems, Tivoli end point Manager BIG FIX, SQL, Active Directory, Exchange, SMTP email flow, Mobile Communications, Anti-Spam solutions, Banking software solutions.

PROFESSIONAL EXPERIENCE

Managing Director of Operations

March 2014 - Present

SKIDATA People Access USA Lakewood, CO

Manage team and infrastructure for the day to day operations of a large scale enterprise Hardware/Software environment with high profile clients around the world (Denver Broncos, San Francisco 49ers, Kansas City Chiefs, and SeaWorld to cite some.).

Holding key position concerning company’s profitability, ensuring an innovative and profitable service business model.

On a permanent quality offensive concerning products and processes with a pro-active support to sales.

Overseeing transaction of inventory-management/processes/control.

Design and implement policies, processes and procedures for workload ticket handling

Inventory Management and inventory reduction in cooperation with HQ (AXAPTA: building up key users).Responsible for monthly adjustment and reporting with HQ, implementation, realization and optimization of service process in agreement with HQ.

Professional competence, broad management experience with an international corporation regarding management of services, supply chain and production.

Social competence on solutions, process and efficiency oriented leadership with high flexibility. Focused on optimal purchasing and outsourcing strategies, companywide consolidation and standardization of processes.

Overseeing AXAPTA accounting transactions/rules/controlling. Dedicated on increasing service profitability

(To increase sales/margin).

Team oriented combined with distinctive assertiveness. Planning training and education levels of companywide employees. Documentation & Training (DOT).

Resource planning, functional guidance of multiple areas of Operations. Service Management (SM), Service Logistics (SL), Quality Assurance (QA) and Supply Chain Management (SCM). Enterprise resource Planning Systems (ERP)

Successfully manage customer expectations and still provide world class solutions and service

Support to sales with Pre-sales analyses. Consulting studies direct to client or for partners/joint ventures. Technological Partnership to develop/implement and sale Loyalty Websites and CRM solutions.

Communicate internally with Executive Board, Service Department, Supply Chain Department, and General Managers of subsidiaries across the globe, HQ Quality Management Department, Quality Assurance Department and Enterprise Resource Planning Systems.

Communicate externally with Production partners, Joint Ventures partners, logistics, repair & service partners and clients

(usually IT Directors, CEO, CIO and Operations Directors).

Currently managing three direct reports (Hard/Software Engineers & PM). Overseeing subcontracted group of 10 developers.

(Loyalty)

J O S E P H P I R A

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Systems Operation Manager/Program Manager/Property Management Specialist/ Service Desk Manager

July 2008 – March 2014

Phacil – Dept. of Homeland Security/Immigration Customs Enforcement Chandler, AZ Manage team and infrastructure for the day to day operations of a large scale enterprise Hardware environment with more than 50,000 users in over 100 sites world-wide. Brief management and senior Government staff daily on health and welfare of the enterprise environment. Improve processes and performance of systems administration and handling of daily workload.

Hire, train, develop and lead a technical team of 60. Coordinate/support 300 engineers worldwide with over 600 Servers.

Streamline working environment by establishing technical and operational standards and documentation

Maintain and lead the implementation of system development, upgrades, and quality control

Leadership and senior technical role in multiple high profile projects for government agencies

Design and implement policies, processes and procedures for workload ticket handling

Manage SUNFLOWER-inventory-procurement and test new equipment for the Enterprise Operations. Find solutions to streamline fixes of old equipment. Degauss, clean, wipe, dispose and secure Drives and Government equipment containing data (Servers/Libraries/Laptops/Smart phones)

Troubleshooting, diagnosing, and resolving technical/customer inquiries, providing technical support to ICE field engineers/ITFO with installation and maintenance of network printers, fax, scanners, Servers and Tape libraries

Dell Certified - HP, PANASONIC, General Dynamics experience

Established guidelines and procedures. Communicated effectively with co-workers, subordinates, superiors, the public, representatives of public and private organizations and others sufficient to exchange or convey information

Responsible for inventory, accountability and hand receipt procedures for the equipment in and out EOC Broomfield. Maintaining fast, accurate, service, positive customer relations, and ensuring products are consistent with Government standards

Successfully manage customer expectations and still provide world class solutions and service

Provide real world cost analysis and estimation of work hours for complex projects and project management

Analyze and provide projected payroll and budget numbers for each fiscal period

Provide leadership, guidance, documentation and reviews for technical staff

DHS Security Clearance

Team Lead / Outage Coordinator / Token VPN Administrator/ Business Recovery / Computer Systems Analyst

August 2007 – July 2008

Science Applications International Corporation (SAIC) - Dept. of Homeland Security/ICE Broomfield, CO Responsible for knowledge base maintenance and continual improvement. Monitors operational performance to ensure all Service Level Agreements are met. Other duties include facilitating contact with the customer, reporting, agent monitoring and mentoring and other tasks as required such as internal process work, documentation, status reporting, help desk reporting, directing live and teleconference meeting with the customer, staff management, etc., for over 50,000 users with over 100 sites world-wide. Perform other duties as assigned. Troubleshoot: Mainframe, Remedy, VNP/VPN VeriSign, PKI, AS400, Citrix, Reset passwords, Active directory, Servers, TECS, VIIS, SEN, ENFORCE, IDENT, E-Performance, US/VISIT, ICE/DHS/INS, BPETS, IAFIS, ICE VU Administrator, LYNX, NAILS, PALS, SENTRI/NEXUS, SEVIS, IBIS, ADMIN VPN TOKEN, VPN TOKEN, IAFIS, FFMS, GEMS, NFTS.

On call 24/7 schedule as first point of contact for the team after hours

Work as Field Engineer, ADP/ITFO setup, image computers, move equipment, setup new Analyst phone/PC system

Assisted development/rollout of EARM/EADM/EABM software update in Washington DC Sept/Oct 2007 and EARM April 2008

Project Manager for the ICE Service Desk TTM project Nov07/Jan08

Proficient with a variety of domain and email account administration tools and familiar with standard corporate security policies

Ability to communicate complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports

Proficient with: Active Directory, Anti-virus, Remedy, VPN, Avaya, Novell, financial management, knowledge management, quality assurance support, web support and development

Managed on-site installation teams for site installation and setup

Managed meetings involving staff, senior management, and customers to provide proper solutions to analyze and customer needs

DoD Secret Security Clearance

DHS Security Clearance

Token VPN Administrator/Help Desk Analyst/Computer System Analyst January 2007 – August 2007 Northrop Grumman/TEK - Dept. of Homeland Security/ICE. Lafayette, CO Represent U.S. Department of Homeland Security, Immigration and Customs Enforcement (ICE)/Northrop Grumman in a positive and professional manner. Administrator/Focal person for VPN Token, issued from SPRINT. In case of high severity outages, in charge of facilitating and expediting the recovery process. Assign ticket to DELL to dispatch service call or assign to local Tier 3 level for J O S E P H P I R A

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advanced troubleshooting. Identify areas for improvement of process and procedure, and provide feedback to supervisors and management of all steps taken for the resolution of an issue. Work overtime when needed. Business Recovery/Outage Coordinator/Active Directory Analyst July 2006 – July 2007 CCI /IBM - Honeywell Boulder, CO

In charge of facilitating and expediting the recovery process. Logical access agent for mainframe, creating new user, revoking privileges and resetting password. Follow all mainframe/AS400 level two issues. Notify the appropriate parties and advise the customer accordingly. Establish Procedures/Policies and create/maintain Documentation. Closely work with Applications Developers/Network Specialist and security team. Perform other duties as assigned. Troubleshoot: Mainframe z/OS version 1.4, PACs, UNIX, Oracle, TIVOLI, VNP/VPN VeriSign, PKI, Antivirus, Firewalls, AS400, Cicero, SAP, PSYNC SAMETIME, Citrix, Reset passwords, Active directory, Servers.

Section Chief/System Engineer/IT Security Specialist September 1992 – June 2003 Centro Servizi Veneto (CESVE SPA) Padova, Italy

Managed daily operations of a 24/7 network, with connected banks, trading companies, hotels, gas stations and other businesses that needed a real time response. The amount of users consisted of over 50 banks with approximately 5000 corporate user accounts, 1400 ATMs and around 15000 POSs. Managed POS help desk, supervising 11 agents on 3 shift. Directly helped the team with Y2K issues. Closely work with Applications Developers/Network Specialist and security team. Provide tech guidance in testing new hardware.

Responsible for Y2K changeover of the ATMs and POSs. Assisted the Bank and Informatics Automated System (BIAS) Team with calls or emails from banks for problems with the software, user instructions and requests to add features

Authorized to handle Bank top-secret information. Supervised and trained new employees; provided and demonstrated software to new customers; managed the daily, weekly, biweekly, monthly, trimester, semester and annual batches

Managed user accounts, supporting up to 200 traders, troubleshooting workstation problems, setting up new user profiles on the network to connect them, giving the 5000 users different levels of security

Worked directly with Visa, MasterCard, Maestro, Diners, American Express, and other Debit and Pre-Paid servicing companies

In charge of Anti-Mafia and Anti-Terrorism software, with a database to manage. Managed and controlled contracts between credit card companies, credit card fulfillment vendors, cellular phone companies, and the banks. Dealt with ATM, PC and POS vendors for the banks in order to give our customers the most updated, best product with a super price that our contract was able to provide

IT AND OTHER PROFESSIONAL EXPERIENCE

Data Management Center, System Admin/Database Management – Bank CentroVeneto, Italy September 1989 – March 1992 IT Consultant/Repairs/Maintenance – self employed August 2003 – December 2008 ACO – Sierra Vista Police Department, Arizona November 2004 – October 2005 SYSTEMS & TECHNOLOGY EXPERTISE

Microsoft Windows Operating Systems: Windows 3.1, 9x, NT, 2000, 2003, XP, 7, 2008

Active Directory: 2000, 2003, 2008, 2008 R2

Mainframe z/OS version 1.4, PACs, UNIX, Oracle, TIVOLI, VNP/VPN VeriSign, PKI, Antivirus, Firewalls,

Cicero, SAP, PSYNC SAMETIME, Citrix, various databases, Servers.

Siemens, Hitachi, Olivetti and IBM mainframe and IBM OS390, AS400

ATM, POS and GSM POS

EDUCATION AND CERTIFICATIONS

Education:

1990-1992 ITIS (State Industrial Technical Institute) - Industrial Electronics 3 semesters, 30 hours per week (with previous Credits Master) This school was specialized in Industrial Electronics. I completed 1 years. If completed, PhD in Computer Science

1985-1988 Centro Professionale Industriale - Professional Industrial Electronics 6 semesters, 30 hours per week

Completed and received Bachelor diploma in Electronics. 1984-1985 Istituto Professionale Industriale, Bernardi - Institute for Professional Industrial Electronics 2 semesters, 40 hours per week

Completed and received diploma as an Electrician/Electro mechanic. J O S E P H P I R A

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1983-1984 Scuola 2F

2 semesters, 40 hours per week

Completed Credits for Software Programmer Bachelor Training/Certification:

2008/12 Dell Certified

2008 DHS Sunflower Training

2008/09/10/11/12 DELL HARDWARE Certifications (all 7) 2000 IBM AS-400 Operator Training

1998 Secure Comp Security Manager training Office/Business Security 1996 Olivetti-Hitachi Mainframe System training.

1990 Siemens-Nixdorf BS01 for BS 2000 Main Frame System training

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