Kenneth Smith

*** * ******* ***** **** #****, NV

acquqh@r.postjobfree.com - 708-***-****

Establish a position in hospitality industry. Productive, assertive, influential, and show initiative in the workforce is the goal to accomplish. Be an asset to the environment by utilizing good customer service performance team work.

Authorized to work in the US for any employer.

WORK EXPERIENCE:

Call Center Agent

XEROX-MMCG (San Antonio, TX) January 2015 to June 2015

Agent: Customer care, Problem resolution, Fraud and crisis management, service dispatch (Pepco),

distributing EBT cards, child care debit, Social security cards. (Thru various states across the US)

Accomplishments

Helping the elderly and mentally challenged with patience and empathy.

Skills Used

Good customer service skills, speaking clearly and professionally, patience.

Agent

WEST (ALORICA)-MISSOURI GAS ENERGY - San Antonio, TX - December 2014 to January 2015

Enter data and react with multiple online systems while speaking with customers. Enter data and interact with

multiple online systems while speaking with customers. Handle customer complaints, discrepancies, request

and inquiries over the phone. Make arrangements for the installation and removal of meters.

Floor Technician

Methodist Hospital - San Antonio, TX - February 2014 to October 2014

Responsibilities

Maintain upkeep of flooring in facility. Stripping, waxing, buffing, trash details, daily upkeep of specific areas.

Patient transportation, courtesy, empathy, customer service skills were required.

Accomplishments

Promptness, quick responses, communication

Skills Used

Patient transportation, courtesy, empathy, customer service skills were required.

CNC Operator

Reynold's Manufacturing - Milan, IL - May 2011 to June 2012

Responsibilities

Prepare parts for John Deere, and various companies, using Mazat's, lays and mills.

Accomplishments

Promptness, reliability, fast response, safety

Skills Used

Measuring skills were required, using calibers, gages, rulers, other various tools to measure with, length,

depth, and etc

.

Customer service, collection, answer phones professionally

AFNI - Bloomington, IL - May 2010 to May 2011

June 2006-Sept, 2007

Build and maintain rapport with customers, identify customer product and/or service needs, review and update

activity on accounts, provide basic technical support, promote and sell products and services, attend training

to update product knowledge.

Housekeeper/ Groundskeeper

Ingall's Hospital - Harvey, IL - February 2003 to June 2007

Responsibilities

Patient care, material management, security, landscaping, maintain cleanliness of facility, snow removal, trash

detail, setup.

Accomplishments

Promptness, reliability, multi taskful.

Skills Used

Landscaping (gardening), usage of chemicals, knowledge of MSDS

Kitchen Maintenance worker

University of Chicago Hospitals - Chicago, IL - May 1995 to April 2002

Responsibilities

Dietary, tray line, dishwasher, handling biohazards, cooking, deliver patient nutrition, patient transportation,

material management, buffing, scrubbing waxing floors. Maintain cleanliness of kitchen area.

Accomplishments

Trained new employees, held in-services on food storation, and preparations. Trained employees on kitchen

equipment, pms equipment, tag out, and sanitation.

Skills Used

Managerial services, rapid responses, reliability

EDUCATION:

N/A in Audio/ Visual

Kennedy King College - Chicago, IL

1993 to 1994

N/A in Sociology

MacMurray College - Jacksonville, IL

1987 to 1988

Diploma in Accounting

Chicago Vocational HS - Chicago, IL

1983 to 1987

SKILLS

Quartermaster (USS Detroit AOE-4)- Desert Storm Veteran

MILITARY SERVICE

Service Country: United States

Branch: Navy

Rank: E-3

July 1991 to July 1993

Quartermaster

Commendations:

Quartermaster (USS Detroit AOE-4)- Desert Storm Veteran (ribbon)

ADDITIONAL INFORMATION

SKILLS & ABILITIES

Promote professionalism, ability to deal

effectively with employees and external business contacts while convey a positive customer service and team

oriented attitude, ability to multi-task and adapt in a fast paced changing environment, ability to maintain

complete confidentiality. Microsoft office (Excel, word), functional literacy, keyboard proficiency, respond to

customer inquiries in a professional manner

Contact this candidate