RONALD MARCOS RIVERA VICTORIANO

Block *, Lot *, El Dorado Townhomes, Don Bosco, Paranaque City

Phone: +632-******* ● Mobile: +63-905******* ● Email: acquna@r.postjobfree.com

I am an ITIL practitioner supported by progressive experience throughout a 17-year industry career. Regarded for wide range of industry knowledge and expertise and a solid sense of integrity. A team player who also can work well independently. Excellent communication skills with the ability to interface at all levels, effective negotiator and motivated team leader; able to effectively communicate needs.

Career Overview: Wide range of knowledge and expertise in Information Technology. Extensive hands-on experience in providing IT solutions, project implementation and management.

Work Experience

PASAR Corporation – January 3, 2015 – Up to Present

Unified Communications Engineer

Generates reports on PSTN Usage, Lync call trends and Call Detail Recording.

Tier 2 / 3 Support support for Voice and Telephony services.. Supporting. MS Lync 2013.Mediation/Survivable Branch Tier 3 support.

Supports Quintum Gateways-AX and DX Tenor Series.

Supports, Lync 2013 client, SNOM,Polycom VOIP Deskphones

Supports POLYCOM conferencing Devices and Lync compatible devices-POLYCOM

Real Presence 500,

Troubleshoots issues on call routing, gateway issues, Lync 2013. SIP Call Flow analysis.

Enterprise Level IT processes ITIL practitioner.

Management and maintenance of Microsoft Lync Unified Communications environment

Troubleshoot and bring to resolution Lync communication problems

Implement and configure changes in Microsoft Lync unified communication as needed

Escalation Point of contact for Lync technical issues

Send weekly status reports as required by IT Manager.

Escalate risks and issues to the IT Operations Teams.

Perform RCA as needed for high severity case.

Create project documents (work plan, deployment guide etc..) as needed.

Accenture- 19 May 2008 – December 30 2014.

Infrastructure Support Analyst-Software Engineer

I worked as an Tier2 Windows 2003 and 2008, Exchange 2007 Tier 2 operatonal support.

I worked as Voice Engineer. Supporting and deploying. MS Lync 2010.Mediation/Survivable Branch Tier 3 support and Cisco Call Manager.

I support Sonus SBC 2000,(NET) VX and UX Voice Gateways, Cisco Telephones.

Build and Deploy MS Lync 2010.Mediation and Survivable Branch Servers, Cisco UCS.

Conducted trainings on windows system and network administration capabilities.

Participated in the ISMS (information Security Management Systems) process, procedures and compliance.

Participated and contributed in the Windows system administration trainings in house trainings.

Enterprise Level IT processes ITIL practitioner.

Provided Infrastructure Tier 1 and 2 support for In-house multinational clients.

Management and maintenance of Microsoft Lync Unified Communications environment

Troubleshoot and bring to resolution Lync communication problems

Implement and configure changes in Microsoft Lync unified communication as needed

Escalation Point of contact for Lync technical issues

Send daily status reports as required to the Onshore Project/Operations Manager

Escalate risks and issues to the Technical Architect.

Adhere to the system of internal controls, processes, and standards based on the guidelines set forth by the project

Accept L3/L4 Lync technical escalations from the operations team

Perform RCA as needed for high severity cases

Perform other tasks based on the agreed requirements of the project

Coach and mentor the offshore operations team

Create project documents (work plan etc..) as needed

Hewlett Packard (Ajilon Managed Services), 2 Apr 2008 – 30 Apr 2008

Siebel Support Consultant (Shadow)

Handles Level 2 System Support on Siebel (CRM)infrastructure running on Oracle database under Windows 2000 server and Unix platform

Handles system administrator routine maintenance for BDCs and Database routine support services

Reports to Service Delivery Manager

Asian Seminary (ASCM), 16 Jan 2007 – 15 Mar 2008

IT contractor

Trains and supports the first level support Technician

Provides 2nd and 3rd level support for ASCM

Computer dealer for the ff IT suppliers PC Express, Banbros commercial dealer of ASUStek IT products, Netgear wifi routers, etc.

Self Studied via IT E-BOOKS, Internet resource sites on Linuz/windows, CISCO 1 and 2. Testout/CBT Nuggers Video training on (MCSA Track) windows 2003-DNS, AD, DNS remote access, IPSEC, routing, Group policy, security template. PDC, basic client/server active directory, (CISCO and Linux+ track) Building an AD Server test lab/ Suse 10.3 server test lab

Linux studies on my spare time: GRUB dual booting, NTFS mounting, Wine (running) windows programs on top of linux systems, Using linux as a windows domain controller.

Asian Seminary (ASCM), Aug 2004 – 16 Jan 2007

IT Administrator

Contributions and achievements for the company:

1.Big financial savings on software and hardware purchase by using open source technologies on network security, operating system, Office productivity suite that the following outcome.

2.Minimum computer downtime via expert hardware troubleshooting

3.Faster and stable computing via system upgrade tweaking and windows performance tweaking

4.Secure and safe computing via pro active approach in network and PC management

5.Big savings on PC purchases by prolonged shelf file on new and legacy systems through enhanced hardware and software maintenance.

6.Faster and safer internet usage via network attack filtering, web filtering, firewalling, web caching (increased browsing speed) via Web based Network control and management console.

Supports, maintains, administers and secures 1 Linux (IPcop) server, and 1 FedoraCore4 File Server, 3 Windows File Servers using DELL PCs. 1 NT4.0 SP6 Server running Athena library application server

Expert in supporting, administer, installing, configuring. maintaining all flavors of Windows and some linus flavors like ubuntu, SUSE, Red Hat Mepis 7.0 to be used as a local machine or connected to a peer to peer/Domain network or multiuser Linux terminal services like (NIX Graphics shell server/client, Secure Shell, clients terminal emulation Telnet, hyperterminal or in a mixed environment.

Technology managed-SMB, Squid DNS Proxy, DHCP, SMTP, Pop Email clients using Outlook and mozilla thunderbird

Security technologies managed 1.Linux-Snort(IDS)intrusion detection system real-time traffic analysis and packet logging, IPtables, linux firewall,Spam Bayes, NMap, atateful packet inspection, SSH, WinScp, PHP and Squid for aecure https Web GUI administration and control, Open SwaN-Open VPN usin ipsec among clients,

Trend 2. Windows-Micro for SMB, Zone Alarm Secuity Suite, windows XP firewall for SP2 or Comodo firewall, Spybot search and destroy, Hijack this, AVIRA Antivirus, Spywareblaster, Web filter DNS Proxy,

Supports, maintains, administers and secures, 40 Windows XP computer and (6) Linux 9.1 Computers

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups in mixed wndows and linux peer ro peer setup.

Supports, maintains, administers and secures 6 Linux based workstations using Ubuntu 9, Mepis 6.5 and Suse 9 and 10.3 and 6 MAC G4 desktop Computers running MacOS X Tiger.

Recommends, expedites and deploys IT hardware and Software related purchases

Provides level 2 and 3rd level for servers, client PCs, LAN Cabling, 3 wifi routers/acess points,1 linux router, 4 unmanaged swtihes, in a 6 star bus network topology

Windows/Linux Network tools/management and control used – basic Network cable tester, Multitester, Switch management, Network monitor, (Ipcop router firewall- secure https console via squid and PHP) and webmin network consoles, SSH, putty, winscp, Remote desktop sharing, VNC, MS network monitor 3.0, NIX, bootp amd DHCP, TCP/IP tools ping, dnslookup, ipconfig. Netstat, traceroute, NET, route

Self Studied thru E-BOOKS, Internet IT sites on Linuz, CISCO, NT4.0 PDC, networking and user/machine accounts registration, RAS server and Testout Video training on windows 2003-DNS, AD, remote access routing amd PDC, basic active directory, Building an AD Server test lab and Suse 10.3 server lab

Linux studies on my spare time: GRUB dual booting, NTFS mounting, Wine (running) windows programs on top of linux systems

Christian Broadcasting Network Asia Inc, Mar 2002 – Aug 2004

Network Support/Windows Support/Hardware Technician

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups.

Expert in supporting, installing, configuring. maintaniing Windows 95, Windows 95OSR2, Windows ME, Windows 2000, Windows XP as stand alone or a connected to a peer to peer or Domain network

Supports 3 Branch Offices for using ICS as router/gateway to the internet

and uses Symantec Corporate edition 8.0, (anti spyware and host file based spam/malware,virus filter) Spybot search and destroy and Mozilla Firefox (non active X browser) browser, (worm deterent) Moxilla thunderbird email client with junk filter and windows Network Monitor to monitor Denial of service attacks. Manages outsourced web and email hosting via web console with spam filtering

Support, maintain, administer and secures, using 1 HP Netserver LC server for MS Proxy 2.0 Internet and acceleration server 1 HPLC2000 NT server 4.0 SP6 acting Primary Domain Controller as a central users sign-on and for video/audio dumping.

Recommends, documents, expedites and deploys IT hardware and Software related acquisitions for replacements and upgrading

Helps the IT manager and web developer provide desktop support to all users trains users on PC operation and proper security measures.

support and maintains PC windows 2000/MacG2 based Video editing (Avid Ecpress), (PRO tools) Audio editing computers for the TV segments.

provides network support Quickbooks 99, 2006 admin and workstation clients

Provides level 1,2 and 3rd level support for networked PCs, LAN Cabling, Windows servers, 4 unmanaged switches, in a 6 star-bus network topology

Self Studied thru some imported IT BOOKS on Windows, A+ and Networking and building a testing lab.

ROM12 Computers(freelance), 1993 – Mar 2002

Freelance computer service and support technician, Local area network contractor and support

Analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and operating systems. (DOS 3.3, 5.0. 6.0, Windows 95, Windows 95OSR2, Windows ME, Windows 2000.

sets up, configures and supports brand new and old computer units. Assembled and repaired more than 200 computers since 1994. with one year warranty of news parts and service.

sets up Local area network cabling, internet connectivity, file and print sharing Local area network installations for the ff: companies

a.Makati business Club-makati office

b.Hawker Pscific Limited-manila office

c.Barangay Sun valley-paranaque office

services computers for company offices and residential areas

Part and peripherals dealer for the following IT Suppliers – Banbros commercial, Machine and Computerworld, PC Ecpress Dealer for Aaus notebooks, LCD, CD/DVD drives, Twinmos RAM, Asus motherbosrds, Video Cards, Desktop computers

Self Studied thru via imported IT BOOKS on DOS, windows 94, Windows 98, 2000, A+ and Networking and building a testing lab.

MCL Distributors(Advance Logic Research Distributor), 1991 - 1992

Junior Computer Engineer

Maintains and Services ALR PCs and Servers using DOS, windows 3.1 and 95, Novell Netware 3 and 4.12, SCO Unix system V

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.

MCS (Multi Computer Services- an IBM 3rd Party Maintenance Outfit), 1990 - 1991

Marketing Trainee

Maintains and develops new markets for the IBM Mainframe/minicomputer/PC business

EDUCATIONAL & PROFESSIONAL CERTIFICATION

Bachelor of Theology – Graduate, 1988 - 1991

Asian Seminary

Bachelor of Science in Commerce - Undergraduate, 1986 - 1988

University of Santo Tomas

IT CERTIFICATIONS:

Computing Technology Industry Association (CompTIA), Mar 2001

A+ Certified Service Professional

Comptia ID No. COMP10444978 Verification #:fflsyd0351

Network+ Certified Network Professional

Comptia ID No. COMP10444978 Verification #:fflsyd0351

Comptia Authorized Service Center for the 2002-2003

(MCP) Microsoft Certified Profesional – Supporting Users and Troubleshooting Microsoft® Windows® XP Operating System. (Exam 70-271) Microsoft Certification ID 5849468.

(MCP) Microsoft Certified Profesional – Implementing and Managing Windows Networks (Exam 70-291) Microsoft Certification ID 5849468.

Brainbench Certified Computer support technical aupport. transcript # 7460251

Brainbench Certified Desktop Support. transcript number # 7460251

EMC- Certified Information Storage Associate (EMCISA) E10-001

TRAININGS & SEMINARS

Uniphil Computer Institute, Jun 1991 – Aug 1991

Basic and Advanced Computer Technician 4-mos course with 4 months on-the-job-training

MCL Distributors In-house training, 1991 - 1992

Basic PC Hardware training

SCO Unix System V User’s/Administrator/Technical Training

DOS and Windows training

Cisco certified networking academy 1, Oct 2004 – Nov 2004

Test-Out Video Training on MS exam 70-291, 70-290

Accenture Training / Continuing Education

Introduction to Technical Architecture: Technical Architecture Characteristics, Acccenture/Skillsoft, Jun 2008

Introduction to Technical Architecture: Technical Architecture Characteristics, Accenture/Skillsoft, Jun 2008

Microsoft Windows Server 2003:Implementing, Managing, and Maintaining DHCP, Accenture/Skillsoft, Jun 2008

Microsoft Windows Server 2003: Planning for Name Resolution, Accenture /Skillsoft, Jun 2008

Windows Server 2003: Planning for Name Resolution, Accenture/Skillsoft, Jun 2008

Introduction to Technical Architecture: Introduction to Architecture, Accenture/Skillsoft, Jul 2008

Microsoft Windows Architecture: Fundamentals, Accenture/Skillsoft, Jul 2008

Introduction to Technical Architecture: Architecture Development Teams and Role, Accenture/Skillsoft, Aug 2008

Microsoft Windows Architecture: Advanced Features, Accenture/Skillsoft, Aug 2008

MS Windows Server 2003: Introduction: Getting Started with Windows Server, Accenture/Skillsoft, Aug 2008

MS Windows Server 2003: Manage & Maintain the Server Environment: Basic Concepts, Accenture/Skillsoft, Aug 2008

Windows Server 2003: Design an AD & Network Infra: Creating the Design, Accenture/Skillsoft, Sep 2008

Windows Server 2003: Design an AD and Network Infra: Design the Infrastructure, Accenture/Skillsoft, Sep 2008

MS Windows Server 2003: Designing Security for Networks: Physical Network, Accenture/Skillsoft, Sep 2008

MS Windows Server 2003: Design Security for Networks: Logical Network Security, Accenture/Skillsoft, Sep 2008

MS Windows Server 2003: Introduction: Administration and Services Support, Accenture/Skillsoft, Sep 2008

Windows Server 2003 Terminal Services and System Recovery, Skillsoft/ Accenture, Oct 2008

Windows Server 2003: Configuring and Troubleshooting Group Policy, Skillsoft/Accenture, Oct 2008

Windows Server 2003: Optimizing, Monitoring and Troubleshooting IIS, Accenture/Skillsoft, Nov 2008

Windows Server 2003: Updating Support Skills for MCSAs: Internet Services, Accenture/Skillsoft, Nov 2008

Windows Server 2003: Updating Support Skills for MCSAs: Getting Started, Accenture/ Skillsoft, Nov 2008

IT Infrastructure Library (ITIL) Foundations: Service Desk and Incident Mgmt, Accentture-Skillsoft, Nov 2008

Windows Server 2003: Designing Security for Networks: Security Basics, Skillsoft/Accenture, Nov 2008

IT Infrastructure Library (ITIL) Foundations: Problem and Change Management, Skillsoft/Accenture, Dec 2008

IT Infrastructure Library (ITIL) Foundations: ITIL: The Service Desk and Incident Management, Skillsoft/Accenture, Dec 2008.

Designing Security for Networks: Security Basics Accenture-Skillsoft November 2008

IT Infrastructure Library (ITIL) Foundations: Problem and Change Mgmt Accenture-Skillsoft December 2008

IT Infrastructure Library Foundations: The Service Desk and Incident Accenture- Skillsoft December 2008

Integrated Service Delivery Model (ISDM) Overview Accenture-Skillsoft December 2008

Remedy ITSM 7.0: Incident Management Accenture-Skillsoft December 2008

Remedy ITSM 7.0: Problem Management Accenture-Skillsoft December 2008

Remedy ITSM 7.0: Change Management Accenture-Skillsoft December 2008

Test Prep: 70-299 Implement and Administer Security in a Windows 2003 Network Accenture-Skillsoft January 2009

Turning Problems into Opportunities Accenture -Skillsoft February 2009

Issue Based Problem Solving - Overview (Presentation) Accenture - Skillsoft February 2009

Making Your Time Count: Managing Your Time Accenture - Skillsoft February 2009

Management: Leadership - Communication and Teamwork Accenture - Skillsoft February 2009

Business Writing Essentials: Writing to Reach the Audience Accenture-Skillsoft February 2009

Email Essentials: Optimizing E-mail at Work Accenture-Skillsoft February 2009

Taking In Information Effectively: Processing and Comprehending Information Accenture/Skillsoft February 2009

Coach with Confidence: Coaching for Business Accenture/Skillsoft February 2009

Managing and Working (Communicating Effectively) with Difficult People Accenture/Skillsoft February 2009

Working More Effectively - Taking Control of Your Time Accenture/Skillsoft February 2009

Issue Based Problem Solving - Overview (Presentation) Accenture/Skillsoft February 2009

Building Cross-Cultural Awareness Accenture/Skillsoft February 2009

International Communications: Improving Your Cross-cultural Communications Accenture-Skillsoft/ February 2009

Making Your Time Count: Managing Your Time Accenture/Skillsoft February 2009

Effective Business Meetings: Participating Effectively in Business Meetings Accenture-Skillsoft February 2009

Managing and Working with Difficult People: Communicating Effectively Accenture / Skillsoft March 2009

Delegation Skills: Delegation Basics Accenture-Skillsoft March 2009

Leading a Team: Team Leadership Skills Accenture-Skillsoft March 2009

Participating in Project Teams: Working in Project Teams Accenture-Skillsoft March 2009

How to Excel at Customer Service: Customers, Conflict and Confrontation Accenture-Skillsoft March 2009

Meeting the Presentation Challenge: Presentation as a Management Tool Accenture-Skillsoft April 2009

Managing and Working with Difficult People: Communicating Effectively Accenture-Skillsoft April 2009

Participating in Teams: Effectively Communicating in Teams Accenture-Skillsoft April 2009

Online: UNIX: Exploring the Filesystem Accenture-Skillsoft May 2009

Online: Cisco ICND: Internetworking Overview I Accenture-Skillsoft June 2009

Classroom: Offering of ITIL and ADM IO and ISO20000 Grassroots Training-LTBLR09 Accenture July 2009

Online: UNIX: Overview Accenture-skillsoft July 2009

CCNA 1 Fundamentals Version CISCO - Mapua Information Technology Center July 2009

Service Level Agreement Structure Training Accenture August 2009

Geek Squad Training –Managing Computer Malware and Virus Risk Training Accenture / BestBuy August 2009

Confidentiality, Intellectual Property, and Data Privacy Summary Accenture September 2009

Security Awareness Training Accenture September 2009

Online: ADM at Best Buy Accenture September 2009

CCNA 2 Routing Protocols and Concepts CISCO - Mapua Information Technology Center October 2009

Windows Vista Personal Coach Training Accenture November 2009

Cisco CCNA Certification Series IKNOWLEDGE-Cbtnuggets March 2010

Microsoft Express Guide Series: Managing and Maintaining a Microsoft Windows Server 2003 Environment (Exam 70-290) Express Guide. Accenture-Skillsoft April 2010

Test Preps. TestPrep 70-620 TS: Configuring Windows Vista Client Accenture-Skillsoft April 2010

Oracle 11G Boot camp-SQL and DBAdministration. Accenture May 2011

CCNA Network Bootcamp Accenture November 2011

Cisco ICOMM- Cisco Unified Commuinications TrendsNet 2013

Microsoft Lync 2010-Maintaining and Implementing MISNET

Introducing Cisco Voice and Unified Communications Administration_ICOMM v8 Trends.Net, Inc. May 2013

Deploying Configuring and Administering Microsoft Lync server 2010_10533A MISNet Education Inc. April 2012

Network Engineering and Deployment –CIO Voice Infrastructure Training Accenture July 2014

Planning and Designing a Microsoft Lync Server 2010 Solution_10534A MISNet Education Inc. 1/2013

Storage Technologies 101 Accenture May 2014

Configuring and Administering Microsoft Exchange 2007 Accenture October 2014

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