Customer Service Sales

KELLY PUKAY

*** **** ** ******, ******* N*R *B* T: 519 -996-8625 E: acqumy@r.postjobfree.com

TEACHER/COUNSELLOR/ADMINISTRATIVE ASSISTANT

10+ years customer service/managerial experience

Efficient multitasking and remain productive in high-pressure, time-sensitive environments

Highly motivated and keen to maintain helpful and positive working environment

Proficient in Microsoft Office Software Including Word, Excel, PowerPoint, Access and Internet Explorer

Excel at working autonomously or in a team

Administrative/Managerial Skills

Strong written and verbal communication skills

Actively lead staff to achieve goals and establish comfortable working environment

Directed associates to achieve corporate goals and sales projections

Scheduling to meet customer service requirements

Achieving stores weekly sales and payroll quotas

Exceptional organizational and time management skills with the ability to meet deadlines

Active knowledge of maintaining back of house incoming and outgoing parcels and documents

Ability to meet and prioritize competing tasks

Record proper notation during conference calls

Use various software programs to record sales figures for data analysis and forward planning

Possess excellent telephone etiquette in order to answer inquiries & schedule appointments

Customer Service Skills

Developed a trusting relationship resulting in returning clientele

Assured daily and monthly targets are achieved

Handled customer complaints effectively utilizing conflict resolution techniques

Monitored inventory, ordered and unpacked shipments in order to replenish stock

Made product recommendations based on individual customer needs and desires

Ensured standards for quality customer service and safety are met

Counselling Skills

Possess strong problem solving and conflict resolution skills while remaining calm and professional

Strong awareness of and sensitivity to individual beliefs and emotions

Experience with interviewing potential staff, conducting appraisal and performance reviews, and provide or organize training and development sessions

Attend and chair meetings on business performance and other pertinent issues

Actively assisted in achieving a friendly and comfortable work environment

Experience in assessing potential employees by taking notes, examine body language, and using active listening in final decision making

EMPLOYMENT HISTORY

Clerk, Canada Post, Lakeshore, Ontario 2015

Department Manager, H&M, Windsor, Ontario 2011-2015

Sales Associate, H&M, Windsor, Ontario 2006-2011

Hostess, The Keg Steakhouse & Bar, Windsor, Ontario 2004-2006

VOLUNTEER WORK

St. Gabriel Elementary School, Windsor, Ontario

Tutoring elementary students in various fields

Acting as an assistant to both the teacher and students in an elementary classroom

Organized teacher candidates to dedicate our time to students from kindergarten to Grade 6 through coursework, curriculum materials and individual requirements.

EDUCATION

Special Education: Part 1, Elementary Teachers' Federation of Ontario 2011

Intermediate Part 1, University of Western Ontario 2011

Bachelor of Education Program Primary/Junior, University of Windsor 2010-2011

Bachelor of Arts History, University of Windsor 2004-2009

CERTIFICATIONS AND ACCOMPLISHMENTS

• OCT (Ontario College of Teachers) Good Standing

• CPR and First Aid, St. John Ambulance 2012-2015

• H&M Company Representative, British Columbia 2010

REFERENCES

Available Upon Request

Contact this candidate