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Service Manager

Location:
United States
Posted:
July 21, 2015

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Resume:

Yuvaraj

+1-425-***-****

acquii@r.postjobfree.com

Professional Summary:

o 8+ years of IT experience and expertise as a Senior Technical Consultant in HP BTO Suite of product at Customer site, HP BSM 9.X HP Sitescope 11.X, HP BPM 9.X, HP RUM 9.X, HP UCMDB 10.10, HP Operations Manager 9.x,HP Service Health Reporter, HP OO, HP OMi with TBEC and SBEC solutions, o 3+ year of experience in J2EE DevelopmentProjects, having proficient skills in J2EE frameworks (like Spring& Struts), ORM tools (likeHibernate), business requirements gathering, gap analysis, documentation and testing of Financials, Procure to Pay and Order to Cash modules. o Experiencedwith Installing, ConfiguringHP BSM withOMi inHA solution, Sitescope, BPM, RUM, UCMDB, Vugen Scripting, Webserver, HP OM with SPI’s HP OM agent installation, HP UCMDB integrate with NNMi, HP SHR o Topology integration with HP BSM to HP OM and HP NNMi o Experienced in implementation of HP BSM MOM solutionwith variousHP tool set integration and 3 party tools integration with HP tools using HP BSM Connectors. This included the review of the solution (including the architecture), implementation, and deliverables

o Plan and implement upgrades and system maintenance of the HP Performance andMonitoring tools used as part of Business Service Management architecture,

o Lead training efforts for staffon the use of theHP Performance andMonitoring tools includingBusiness Service Management, OMI, RUM Sitescope and j2EEDiagnostics so that thewhole teamhas complete understanding of standards and procedure..

o Managed the offshore team in 24/7 environment with HP Tools monitoring supports with strong agreed SLA o Installed and configured Oracle SOA (10.1.1.6), Weblogic (10.3.2), MS Exchange (9.1.1), MS AD Password Sync

(9.1.1), PeopleSoft Connector (9.1.1), and Oracle Internet Directory (9.0.4.14). o Experienced in implementing BPEL process activities and services like Human Task, Flow, FTP adapter, AQ adapters, MQ adapters, JMS adapters and Java Web service in BPEL processes. o Good understanding of SOA with themiddleware technologieswithOracle Application Server, BPEL (Business Process Execution Language) process manager for application integration. o Expertise in RDBMS, JDBC, Hibernate, Oracle and SQLServer including SQL/PLSQL, Stored Procedures, JDevelopers. Procedures Functions, Packages, Triggers and otherdatabase objects using SQL and PL/SQL, Toad, Groovy,

o Experienced in Human work flow and good experience with XML,XSLT, XPATH, XQUERY, WSDL o Experienced in loading data into Oracle Applications using Dataload, FNDLOAD and SQL*Loader.. o Documented, designed and developed inbound and outbound interface programs using JDeveloper 10g/11g, Oracle BPEL, ESB and BAM.

o Proficient in developing Expertisewith various developers like JDeveloper, Oracle PL/SQLDeveloper, Toad and SQL*plus,Groovy

o In depth Knowledge and experience in Trouble shooting various issueswhich happens in ITMonitoring environment

Technical Skills:

Tools HP BSM 9.x HP SIS, BPM, RUM, Vugen, HP OM, HP UCMDB, HP SHR,HP NNMi,SPLUNK Database Oracle 11/g/10g/9i/8i, MS SQL Server 2005, MS Access, sybase Middleware Oracle Fusion Middleware Suite 10g/11g, (BPEL, Mediator, BAM, ADF, OIM ) Languages SQL, PL/SQL, T SQL, XML, Java,, UML C, VC++, GROOVY Operating Systems UNIX (Sun Solaris, AIX), LINUX, Windows (98/NT/XP) Software Tools System Toad, SQL*Loader, Data Loader, Discoverer 2.5/4i/10g, APEX 3.0, MS Project, MS Office, Visio, JDeveloper 10g/11g, Database2

GUI’s/Utilities Oracle Forms 10g/9iAS/6i/4.5, Oracle Reports 10g/9iAS/6i/2.5, FSG, ADI, Workflow 3.0, XML/BI Publisher

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Professional Experience:

T Mobile, Bothell, Washington Sep 2014 – Till date Role: Senior HP Consultant

Description : This Project involved enhancement, configuration and fine tuning ofmonitoring setupwhich includesHP OMW 9.0, HP NNMi9.1, HP Sitescope and HP OMias per customer requirement. Workingwith various infrastructure technologies owners to get the requirement, createmonitoring templates and configure formonitoring. The Project targeted at eliminating the gap between actual requirements and monitoring configuration. Responsibilities :

o Design and develop monitoring solutions using the HP Business Service Management applications. o Migrated BSM Application monitors from 9.22v to 9.25v. o Migrated BSM application monitors, Views, Scripts, BTF’s, Data collectors etc. o Designing and deploying monitoring, alarming and reporting against business services, applications and the supporting network and server infrastructure.

o Modifying existing monitoring and alarming implementations, as well as supporting, maintaining and patching the monitoring environment.

o Managing day to day operations of the monitoring system toolset to ensure stability, reliability and availability of applications and services .

o Template designing and policy designing for OM agent deployment and resolving the issues. o Monitoring tools like BSM, BPM, RTSM, RUM, SHR, uCMDB, etc o Experience with modeling in RTSM, Creating Dashboards and Integrating External Data Sources in to BSM and Vugen scripting in a variety of protocols.

o Create required Database, App Server, Web Server, Physical Device and Shared service monitors using Sitescope and link it to dashboard.

o Validate the CI’s identified by UCMDB and run a weekly change report. o Deployment of Operation agent into various OS flavors Windows, Linux, AIX and Solaris. o Discovering CIs and creating application models in uCMDB. o Linking application monitoring scripts and URL monitoring into models in MyBSM view. Environment : HP OVO and agent, UCMDB, Remedy, Oracle/sybase DB,Service Health Reporter. HP BSM with Omi, Openview, HP UCMDB, NNMi BPM, RUM HP BSM integration with MS SCOM, HP Service Manager, HP operation Orchestration, Splunk

CGI, Lakewood, Colorado Jan 2014 – July 2014

Role: Senior Technical consultant

Project: Connect For Health Colorado

Description : CGIwill structure the System with amodulardesign is comprised of configurable commercial off the shelf

(COTS) products plusmodifications integrated around a ServiceOrientedArchitecture (SOA) based Enterprise Service Bus

(ESB). CGIwilldeliver aMarketplace thatmeets Connect forHealth CO stated functionalities and correlates to CMS’ designation of the business areas of such Exchange with basic set of IT monitoring. Responsibilities :

o Create Web service base vugen scripting for BPM monitors and troubleshooting o Integrate SOA Architecture with HP BSM Module for Efficient web service middleware calls reports, o Middle ware monitor configuration and resolving issues in XML data, o OM agent upgrade and SPi implementation for 10000 servers o Configuring the Sitescope for monitor for web service call which made in application work flow, 2 Page

o Activate, configure, change and deactivate work flows, forms, and parameters that govern business activities o Establish and apply business rules that govern activities, such asworkflow and process sequence, inclusion and/or exception criteria, qualification parameters, approval thresholds, periodicity of batch processes. o Periodic reporting to CMS on enrollments, complaints, appeals, and rate increases and other information as required by CMS.

o Establish business roles that governwhomay perform individualwork steps andwhomay administer control functions, and associate individual roles with specific activities o Modify the presentation and navigation of the Website that is exposed to Customers o Modify the content and appearance of reports

o Monitor compliance with applicable laws and regulations o Apply, enforce and monitor compliance with information security requirements o Present Exchange eligibility based on integration with the ExternalEligibility Service and calculates advance premium tax credit (APTC) and cost sharing reduction (CSR). o FullHIPAA compliance on allhealth information transactions and data reporting, Compliancewith alldata retention requirements

o Interfacewith State ofColorado and issuerGateways. FacilitateQualifiedHealth Plan (“QHP”) selection. Process appeals and exemptions.

Environment : HP BSM SAAS for SOA, SIS, Vugen, BPM, HP OM, Oracle JDevelper 11g Release 11.1.1.7.0, Oracle 10g/11g,AIA, Oracle ApplicationsRelease 12.1.3 (AP, GL, AR), PL/SQLDeveloper, Weblogic, OracleDataModeler, ERVIN and XML/BI Publisher.

Fedex, Orlando, FL, Jan 2013 Jan 2014

Role: Sr. Technical Consultant

Description: The Systems Engineer will be responsible for the implementation, configuration, and management of our enterprise monitoring toolset. This includes HP BSM, HP SiteScope and Operation Manager, Microsoft SCOM, OEM technologies.

Responsibilities :

o Developed and maintained application monitoring systems using HP BSM, MS SCOM, HP SiteScope and HP Omi. o Installed and maintained HP BAC, Operations manager (open view), SiteScope, uCMDB, NNM, Performance Insight, Business Process Monitor, and Real User Monitor o Involved in operational dashboards for both real time and trended views for multiple levels of users (Operations, Engineering, Development, Business and Executive)

o Managing day to day operations of the monitoring system toolset to ensure stability, reliability and availability of applications and services .

o Deliver on going support to the monitoring systems, supporting documentation for design and configuration and Provides subject matter expert level support to internal teams o Experienced in the deployment, configuration and management of industry standard monitoring and debugging tools such as HP BSM\BPM, HP SiteScope, HP OM, Microsoft SCOM\Orchestrator and Splunk . o Responsible in high level end to end level of web application design, construction, testing, deployment, and delivery

o Writing the Groovy scripting for dashboard customization o Involved 24/7 applications hosting IT environment (including web servers, database, virtualization, storage, load balancers, and firewalls).

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Environment : HP BSM with Omi, Openview, HP UCMDB, NNMi BPM, RUM HP BSM integration with MS SCOM, HP Service Manager, HP operation Orchestration, Splunk

Hewlett Packard Alpharetta, GA N ov 2011 Dec 2012 Role: Sr. Technical Consultant

Project: General Electric

Description : Lead Implement and design the HP BTO suitewith customized solution at customer site including 3 party tools integrations.

Responsibilities:

o Involved in analysis and design of the application, Building andmanagingmonitor solutionwith HP BTO Suites team leads on the project

o Working with clients to develop Identify the requirement strategies, architectures, & implementation plans o Configuration and Implementation ofHP productwith HA environmentHP BSM OMiwith TBEC and SBEC solution,

o Design & Develop automated provisioning and reconciliation of IT resources using uCMDB and NNMi o Integrated HP BSM with 3party tools for ticket Remedy o Implemented HPOperationManger for Linuxwith HA environment and did topology integrationwith BSMand NNMi using uCMDB

o Template designing and policy designing for OM agent deployment and resolving the issues o Upgraded BAC, BPM and RUM from 8.x version to 9.x o Better understanding about IT environment and design dashboard view in RTSM Modeling studio o Coordinator of application testing as the organization transitions from a legacy application to Sitescope. o Hands on experience in Splunkwhichwillhelp to find the IT infrastructure logs into system and ensure the security.

Environment: HP BSM, Sitescope, BPM, HP OVO and agent, UCMDB, Remedy,Oracle/sybase DB,Service Health Reporter Richmond, Virginia May 2010 Oct 2011

Role: HP Tools Administrator

Project: CAPONE

Description : Capitalone has large Banking sector it has ITmonitoring sectorwhichwillmonitor its online application using HP Tools in real time with RUM which I have been supporting Responsibilities :

o Responsible for developing a script to do performance testing in BPM and RUM, o Configure monitor in Sitescope, design /deploy templates for various agentless monitor, o Modification of VuGen scripts for new applications. o Installing new data collectors like SIS, BPM and RUM, as well resolving various communication issues o Configured JMS adapter over MQ Adapter, File Adapter and Database adapter. o Responsible for configuring and sending a SLA reports to the management on weekly basis. o Responsible for designing the HP BAC dashboard view for specific application, o Coordinatewith the application team, Business user’s team for resolving the application issues & Monitoring issues.

o Assigning and handling outage calls and resolving various issues in IT monitoring sector. o OM agent installation and resolving issues in agent policy and template assignment o Involved in documentation reviews.

o Responsible for creating all data call related procedures, functions and packages in PL/SQL. Environment : HP BAC 8.0 with SIS,BPM,RUM and HP OVO 8.0 with SPI’s, vugen scripting and SLM 4 Page

KPMG,SFO,CA Feb 2009 –Apr 2010

Role: Sr. J2EE Consultant

Project: EUM Tools

Description : EUM tool ismainlyused for LocalMobileNumberPortability. Ifan end user ishaving amobile service froma particular service provider, and if the end userwishes to port his/her number to different service providerwithout changing the number, user can submit the request to the parent service provider. The parent service providerwill route the request to T Mobile as it is the authorized Service provider fornumberportability acrossUSA. T Mobilewillvalidate the request, and acknowledges the requestor, andwill submit a request to the target service provider. If the target service provider gets the proper required information, then the target service providerwillacknowledge the T Mobile and provision the service to the end user.

Responsibilities :

o Adopted agile development methodologies include Scrum and TDD. o Front end development using JSP and client side validations performed using JavaScript. o Used various features of Spring 1.2 (MVC) such as XML configuration extensions forDeclarative Transaction Management, JAVA Generics support, Annotation Driven Dependency Injection. o Used Spring 1.2 AOP for defining Advices using Annotations. o Involved in designing and implementing persistence layerusing JPAwith Hibernate following theGenericData Access Object (DAO) pattern.

o Used JPA and Hibernate annotations for defining object relational metadata. o Wrote effective JPA QL and HQL using features such as Named and Positional Parameter Binding. o Review the queries for any major security issues such as SQL Injection, and to avoid n+1 select problem o Used Projections, Aggregate Functions, Sub select and Dynamic Instantiation features of JPA QL forwriting effective report queries.

o Writing fast and effective Integration test cases using Spring for Persistence layer; test caseswhich test persistence layer concepts such asAttach/detach entity objects, Optimistic locking, and Transactionalbehavior of methods using the real database.

o Used ANT build script for code compilation and Enterprise Archive (EAR) file generationwhich isdeployedWeb Sphere 6.0 Application Server.

Environment : Java JDK 1.5, J2EE, UML, JSP, JSTL, XML, DTD, JPA, Hibernate 3.0, Spring 1.2, HQL, Database 2, WebSphere 6.0, Eclipse 3.0, ANT, JUnit, Log4j

Infosys (Daimler Chrysler) U.S.A Jul 2008 Jan 2009 Role: Sr. J2EE developer

Project: SR System

Description : DaimlerChrysler IT Service Request The systemisan automaticonline solution. It integratesmany features, client signupmodule, automatically invoicing feature, refund system, discount system, report generating system, client emailnotificationmodule, clientsaccount controlsystemandmore analysing, tracking customers'contracts, invoicesand payments etc.

Responsibilities :

o Involved in design, development and implementation of the application using TestDriven Development (TDD) Approach.

o Responsible fordeveloping technicalspecification documents, designed the application architecture, application flow, flowcharts and UML diagrams using Rational Rose. o Designed and Developed components for work flow frame work o Responsible for implementing design patterns from Struts to interact with backend J2EE and web services layers. o Developed SOAP – based Web Services which are used in sending complex information across network. o Used Session, Entity beans (CMP and BMP) and EJB2.0 QL o Transaction support is provided using the Struts framework declaratively. o Connected all the applications to back end and distributed services using Web Services. 5 Page

o Involved in writing unit and integration test cases using Struts and JMock. o Used Maven for building, writing test cases and documenting the application. Environment : Linux, J2EE, JDK 1.5, Hibernate 3.0, Struts, Web Services, SOAP, XML, XSLT, XHTML, JNDI, Database 2, WebSphere, RAD 7.0, Rational Rose, JUnit, Log4j, JMock, Maven. Infosys (Daimler Chrysler) Jul 2007 Jan 2008

Role: Sr. J2EE developer

Project: Product Archive Management System

Description : The objective of thisprojectwas to digitalize the automobile operationalandmaintenance data and provide them online as against the cumbersomemanuals. These includes collecting operation criticaldata from various input systems, both internaland third party process the inputdata and send them to the appropriate recipients / customers based on entitlements.

Responsibilities :

o Involved in design, development and implementation of the application using TestDriven Development (TDD) Approach.

o Responsible fordeveloping technicalspecification documents, designed the application architecture, application flow, flowcharts and UML diagrams using Rational Rose. o Designed and Developed components for work flow frame work o Responsible for implementing design patterns from Struts to interact with backend J2EE and web services layers. o Developed SOAP – based Web Services which are used in sending complex information across network. o Used Session, Entity beans (CMP and BMP) and EJB2.0 QL o Transaction support is provided using the Struts framework declaratively. o Connected all the applications to back end and distributed services using Web Services. o Involved in writing unit and integration test cases using Struts and JMock. o Used Maven for building, writing test cases and documenting the application. Environment : Java, JSP, Servlets, Struts, Ajax, Javascript, Apache Tomcat, Stylus, Oracle, XML, XSL, XSD, VSS, Eclipse, Toad, Find bugs.

Infosys: Thomson Reuters, UK

Role: Oracle PL/ SQL Developer

Project: CMR Consolidated Management System

Description : CMR ConsolidatedManagementReporting is the Reporting application built after themergerofThomson and Reuters. The reporting needs ofboth the organizations have to be fulfilled by a common application forwhich the CMR applicationwas developed. The data from various applications including SAP, Cognos has been processed via text files into the CMR application at various stages and populated into the Cube fromwhich the users retrieve the salesand revenue reports of both the Reuters and Thomson Financial systems. Responsibilities :

o Actively involved in developmentofa new reporting application based on SQL server reporting servicesasper client requirements.

o Performed Volumetric Analysis and performance testing of the CMR system. o Worked on enhancements to the CMR application and on the changes made to this reporting application. Environment : Oracle 9i, XHTML, Web Services, SQL, Oracle7.x/8i/9i/10g, SQL Server 7/2000, MS Access 7.0 6 Page



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