Antonio J Wynder

*** ************ *** ** *******, GA 30312 678-***-**** acqu0v@r.postjobfree.com

Objective: To obtain a challenging position that will effectively utilize acquired training and experience. Desire a position with career growth potential.

Information Technology/Human Resources

1Manage information systems security programs to include Information Assurance awareness training requirements

2Develop and articulate Information Security programs and performs configuration management

3Supervise, and manage client software and hardware (information system/technology management) tasks and functions

4Runs system diagnostics, isolates faults and determine cause of hardware/software failures, removes and replaces units to restore system operations and documents information systems repairs.

5Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.

6Monitors maintenance contracts, software licenses and prepare management reports.

7Develops and implement web sites/pages, manage and train others in development and management of web sites/pages.

8Ensures compliance with directives governing physical and operational security training requirements, reports security incidents, formulates and applies corrective security procedures.

9Provides customer service to assist in operation, restoration, and configuration of information systems, respond to help desk calls, works with network control activities to resolve information system deficiencies/problems.

Core Competencies: Network & Systems Security; Encryption: Patches; Network Concepts, Business Impact Analysis; Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Research & Development; Risk Assessment; Cost Benefits Analysis, Emission Security (EMSEC); Computer Security (COMPUSEC); Hard Disk Management; Network Administration; E-Mail Management; Print Management; Application Software; Network Printing; FOIA Program; Privacy Act Program; Electronic Communications; Internet Technologies; Safety; LAN, Team Building, Organizational Leadership

* Platforms: Microsoft Windows® operating systems ranging from 95 to Windows 7, and Mac OS.

* Networking: TCP/IP, Ethernet, Token Ring, SecureID, PKI, GIG

* Languages: HTML, Dreamweaver

* Tools: Composite Healthcare System (CHCS), HP Open View, HRIS, Action Request System (Remedy), Active Directory, LAN Manager, DRA, IMT, NCC, NOSC, VSM, EMS, Dame Ware, Checkpoint Firewall, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, Lotus Notes, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project, and Microsoft FrontPage®; Windows Update

Professional Experience

National Systems Administrator - ePM (Electronic Project Management) Nov 2010-July 2015

U.S. General Services Administration (Contractor-Trimble Buildings)

Atlanta, GA

Provide Tier 1 Help Desk functions: answer functional questions, answer business process questions as they relate to ePM, identify and implement solutions on topics raised by Regional Administrators. Provide Tier 2 Help Desk functions: troubleshooting issues, problem management, testing and adjusting user security permissions, etc. Oversee and participate in the management of issues within the GSA Unicenter System including ticket creation, escalation, tracking, resolution, follow through and closure. Perform regular Address Book data checks to prevent and/or cleanup duplication. Communicate outages, changes, issue resolutions, etc. with ePM stakeholders and end users in an effective verbal and/or written manner.

Key Contributions:

1Manage the ePM licensing process & procedures including issuance, tracking, reporting & workplace permissions for over 40,000 user’s nationwide.

2Implement approved changes to data resulting from new releases and/or change requests including security category/role changes, creation of new system or integration accounts, updates to system/integration account workspace permissions, data changes to project templates, additions/removals/changes to lookup list values, etc.

3Create operational, financial and managerial reports using the Cognos suite of tools; Developed and deployed Proliance Register Views and Custom Print Layouts. Conduct security audits to ensure compliance with the SSP.

4Selected as Employee Of The Quarter For Quarter II in 2011.

Desktop Support Engineer (Contractor-Hewlett Packard) Dec 2009-Nov 20010

U.S. Department Of The Treasury, HQ Office Of The Comptroller & U.S. Navy

Washington, DC

Coordinated with IT representatives from the Office of the Comptroller of Currency to deploy Hewlett Packard Desktops and Laptops for developer and user-level customers. Assisted and administered Remedy Trouble Tickets in order to resolve conflicts that couldn't be solved at the desk-side technician level. Added and modified users within Active Directory. Troubleshooting and installation of applications specific to the nature of the work within the OCC including: Examiner Viewer, National Credit Tool, and CRA-Whiz.

Human Resource Manager Dec 2007-Aug 2008

Lockheed Martin, Contractor, United States Air Force, 744th Communications Squadron

Andrews Air Force Base, Maryland Kforce-Temporary Contract position

Assisted with the administration of the day-to-day operations of the human resources functions and duties. Carried out responsibilities in all of the following functional areas: departmental development, HRIS, employee relations, training and development, benefits, compensation, organization development, executive administration, and employment. Maintained employee files and the HR filing system, compensation and benefits administration and recordkeeping; employee safety, welfare, wellness, and health reporting; and employee services. Implemented of services, policies, and programs through HR staff; reports to the HR director, and assists company managers with HR issues.

Network Operations Center, NOC Technician Dec 2006-Oct 2007

Lockheed Martin, Contractor, United States Air Force, 744th Communications Squadron

Andrews Air Force Base, Maryland Kforce-Temporary Contract position

Provided Tier 1 and Tier 2 help desk phone support, administered advice and support to over 8,000 customers with an average of 50+ incoming calls a day. Monitored and troubleshot network alarms using HP Open view, created ticket utilizing the remedy ticket system, closed 15 tickets per day on average. Performed daily network health checks, scheduled maintenance, upgrades and emergency repair. Maintained a record of daily data communications transactions, problems, and remedial action taken, and installation activities. Installed and maintained network systems and related peripheral equipment; performed basic network administration and security functions ensuring system integrity and security. Managed and reported all unscheduled outages, security incidents, time lost, networks downtime to lead engineer.

Key Contributions:

5Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems.

6Made purchase recommendations, including helping users assess needs and providing justification for equipment and services; assisted in preparing the budget by researching costs of software and hardware.

7Recognized and received the quarterly Technician of the Quarter award for leadership skills, motivations, team player, and valuable technical skills to the company, its customers and the military organization in which we supported.

Information Security Manager/Client Support Administrator May 2005-Nov 2006

United States air Force, 660th Aircraft Maintence Squadron, Travis Air Force Base, California

Established and managed enterprise-wide information-security program. Oversee companywide efforts to identify and evaluate all critical systems. Designed and implemented security processes and procedures and performed cost benefit analysis on all recommended strategies. Collaborated with external auditors to conduct in-depth compliance audits and penetration testing, presenting all results to senior management. Developed curricula and facilitate awareness training for management and employees. Supervised daily activities of Computer Security Assistant and Internet Administrator.

Key Contributions:

1Created organization encryption and firewall policies and procedures governing corporate security, email and Internet usage, access control, and incident response.

2Conducted group and individual training for over 300+ users on a variety of software applications and hardware equipment.

3Wrote standard operating procedures for workstation configuration, password rest, and troubleshooting local area network connections.

Personnel Management Administrator Aug 2005-Jan 2006

United States Central Command, j-1 Personnel and Manpower, MacDill Air Force Base, Florida

Reviewed and processed over 100 award packages per month ensuring complete accuracy and timely submission of award recommendations to the Secretary of Defense, the Joint Staff, and the Commander of United States Central Command.

Key Contributions:

4Displayed outstanding leadership, professionalism, teamwork, positive work ethnics and cross-functional skills while attending to all awards administrative requirements submitted through the 116 person multi-service directorate.

5Received Joint Service Achievement Medal for masterfully tacking the huge volume of Coalition, Joint and Service specific decorations requests resulting from Operations Iraqi Freedom and Enduring Freedom.

6Implemented monthly stats procedures to be reported to HQ United States Central Command; log and updated.

IT Legal Systems Administrator Oct 2003-May 2005

United States Air Force, 60th Air Mobility Wing Staff Judge Advocate, Travis Air Force Base, California

Provided Tier 1 and Tier 2 help desk support to over 3,000 customers with an average of 20 calls a day. Maintained and administered computer network and related computing environments, including computer hardware, systems software, applications software and all configurations. Ensured office compliance with computer security and anti-virus patches, service releases, and other general software updates. Troubleshot hardware, software and network malfunctions while migrating local and wing servers, closed 24 remedy tickets per day.

Key Contributions:

7Planned, coordinated and implemented network security measures in order to protect data, network software and computer hardware.

8Accurately reconciled Automated Data Processing Equipment inventory and accounted for over $230,000 of automated equipment, coordinated the turn-in of $90, 000 of obsolete computers and peripherals.

9Nominated for Airman of the Quarter for single-handedly upgrading 42 computers with Microsoft® XP operating systems in two days, 35 critical security patches and certified Norton Anti-virus while maintaining 100% compliance with HQ Air Mobility Command.

IT Computer Workgroup Manager Nov 2001-Oct 2003

United States Air Force, 60th Communications Squadron, Travis Air Force Base, California

Provided Tier 1 and Tier 2 phone support to over 800 users, with an average of 20 calls a day. Installs, configures and support organizational LAN peripherals and computer operating system, software applications, and hardware upgrades, closed 9 remedy tickets per day. Design, configure, and test computer hardware, networking configurations and operating system software. Monitor network performance in order to determine whether adjustments need to be made, and determine hardware or software requirements related to such changes.

Key Contributions:

10Operate master consoles in order to monitor the performance of computer of systems and networks, and to coordinate computer network access and use.

11Kept all domain workstations up to date with latest patches and security updates, assist in planning and designing personal computer support systems.

12Installed and tested personal computers, printers, and other peripherals; configures operating system, and applications software programs.

Education and Credentials

Pursuing Master’s Degree in Business Administration (2017)

Georgia State University, Atlanta, Georgia

Bachelors Of Science Degree In Business Management (2015)

University of Phoenix, Phoenix, Arizona

Associates Degree in General Studies (2011)

University of Phoenix, Phoenix, Arizona

Professional Training and Certifications

Certified Novell Associate (CNA)

Microsoft® A+ Core Hardware Certification

Microsoft® A+ Operating System Certification

Microsoft® Certified Systems Administrator (Server 2000)

Microsoft® Windows

Microsoft® Office 2010

Microsoft® Visual Studio

McAfee/Norton Antivirus

Dream weaver® MX 2004

HTML

Norton’s Ghost

HP IPAQ

Checkpoint FW-1

Cisco LAN Switch Configuration

Cisco Internetwork Troubleshooting

Routing Protocols

LAN/WAN Technologies

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