Professional Summary

Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. Trustworthy Accountant focused on honoring company ethics and preserving confidentiality. Detail-oriented who consistently exhibits sound judgment when scrutinizing complex financial documents.

Experience

CVS Caremark – Shift Supervisor November 2013 - Current

Greeted customers entering the store to ascertain what each customer wanted or needed.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Recommended, Selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Developed reputation as an efficient service provider with high level of accuracy.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Maintained cleanliness and presentation of stock room and production floor.

Directed calls to appropriate individuals and departments.

Built long-term customer relationships and advised customers on purchases and promotions.

Education

Associate of Science: Accounting, Current

Niagara County Community College - 3111 Saunders Settlement Road Sanborn, NY 14132

Skills

Experts in QuickBooks Pro

Financial Reporting

Customer Relations

Superior Attention to Detail

Fixed Asset Reporting Familiarity

Accounting Reconciliation

Exceptional Organization

Advanced Computer Proficiency (both PC and Mac)

Strong in MS Access and Excel

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