Kristine Leilani Young

**** ****** ****** *** ***, Honolulu, HI 96818 352-***-**** acqtr0@r.postjobfree.com Experience

Consumer Service Advisor Microsoft Retail April 2013 to Present

Provide troubleshooting and repair services for complex repairs for customer hardware and software issues on laptops, desktops, and peripherals

Programmed a 4 week rolling comparison utilizing Visual Basic and Advanced Formulas in Excel to provide Honolulu Microsoft Management of team members' strengths and weaknesses

Developing team member's capabilities by educating teammates through cooperative troubleshooting and repairs of customer systems

Providing excellent customer service by assisting with advanced customer requests for personal implementation of high value Microsoft technology solutions and services across a broad range of devices

Developing personal trainers' abilities to provide complex solutions for advanced customer requests through one on one assistance and cooperative efforts on the store floor

Assisted in the Microsoft Honolulu store opening as a new, original team member of Microsoft Honolulu Store

Assisted in the setup and mentoring of employees during the Las Vegas Microsoft Store opening

Microsoft Honolulu store MVP of August 2013

Geek Squad Supervisor / Senior lead Best Buy August 2012 to February 2013

Provided day to day tasking for 18 Geek Squad team members and coordinated training as required for team to support technology improvements in order to maintain technical expertise and effectively manage business needs for the department

Monitored monthly data trends and coordinating with senior management to implement solutions for business growth

Set weekly and monthly goals with team and individuals utilizing monthly data reports and Corporate provided forecasts

Provided customer service assistance to guide customers toward appropriate electronics solutions while optimizing store sales

Communicated feedback on work goals, technical abilities, technical repair solutions accuracy and completeness for 18 Geek Squad team members

Advanced Repair Agent Best Buy January 2012 to August 2012

Provided troubleshooting and repair services for complex repairs for customer hardware and software issues on laptops, desktops, and peripherals

Performed computer installation and operation system configurations

Communicated with customers to better understand and identify electronics concerns.

Ensured continued resolution to customer hardware and software concerns to support customer's utilization of their product.

Software Applications

Microsoft Visual Studio 2012, Netbeans, Eclipse, Microsoft Word, Excel, PowerPoint, OneNote Programing Languages

C, C++, Java, UNIX, MySQL, HTML

Education

B.S. in Computer Science, May 2010, University of Central Florida; Orlando, FL Configuring Windows 8 (Exam 70-687) Microsoft Certification, May 2013

Contact this candidate