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Manager Customer Service

Location:
Frederick, MD
Posted:
July 19, 2015

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Resume:

April Sandi

*** * ***** ** acqtla@r.postjobfree.com

Frederick, MD 21701 240-***-****

Profile

Accomplished leader with 26 years of diverse experience in non-profit as well as for-profit organizations.

Ability to translate strategic vision into tactical actions.

Works well across all levels of a culturally diverse organization from senior management to junior staff.

Consistently meets and exceeds goals and expectations.

LGSW licensed in Maryland

Experience

Hearts and Homes for Youth – Burtonsville, MD May 2015 to present

Social Worker, LGSW

Provides therapy for adolescent males ages 13-18yo coming out of the Juvenile Detention System and transitioning into a group homes, foster care, or back into the community.

Works with Program Manager on staff and program development.

Provides Motivational Interviewing, Cognitive Behavioral Therapy, Trauma Focused Therapy and Family Therapy for clients and their families.

Works with the Department of Juvenile Services as well as the Department of Social Services in the best interests of the child.

Department of Juvenile Services – Baltimore, MD 2014-2015

Social Work Intern

Intern for the Multidisciplinary Assessment Team in the detention facility completed forensic and placement assessments referred by the Court for the most clinically demanding of youth and significant others. Recommended youth for services that will meet their needs as well as interpreted the results to youth and their families.

Works as a leader, consultant and/or member of a multi-disciplinary healthcare team to assist the team’s understanding of social and emotional factors underlying the juveniles’ involvement with the Department of Juvenile Services.

Thomas Jefferson Elementary/Middle School – Baltimore, MD

Social Work Intern 2013-2014

Provided individual and group counseling services under the supervision of the LCSW-C.

Assisted in implementing strategies to address social/emotional and behavioral difficulties of students.

Assisted in providing principal, teachers, other school staff, children and their families with information, recommendations and/or Behavioral Plans regarding the individual social, emotional, and/or behavioral needs of students.

Assisted to devise, suggest, and act upon ways and means of implementing needed changes in the school structure, policies, and practices which may enable a child to secure and sustain better relationships and succeed in school.

Worked with the F.A.R.M. Program to gain Title I funds for the school.

Waystation Frederick, MD

Project Specialist for Health Home Project 2012-2013

Developed, coordinated, managed and evaluated Health Home Project activities and service delivery to clients.

Trained in the ProAct data system.

Assisted in grant writing and preparing reports to funding agencies.

Marketed services to internal staff, potential clients, local and state organizations, employers and stakeholder organizations.

Assisted in managing budgets, program expenditures and procurement.

Reviewed credentials, experience and performance of supervised staff to grant privileges for performing duties of job descriptions at time of hire and annually.

Clinique – Frederick, MD

Counter Manager, Scheduling Contingent, Account Coordinator, Associate Consultant 2002- 2013

Managed a territory of 9 stores and 50 consultants for Lord & Taylor in Massachusetts, Connecticut, and Westchester County, New York.

Consistently achieved in excess over sales plan.

Developed and taught “Master class for Clients” with running average sale of $175.

Instructed the second class in the country for the Girl Scout “Good Hygiene” Badge.

Instructed “First Class” for new consultants in Massachusetts, Connecticut, and New York City.

Scheduled 1450 consultants on the East Coast for corporate training 4 times per year.

Associate Consultant for events in Chicago, Ohio, Connecticut, Massachusetts, New York, Maryland, Virginia, and Washington D. C.

Life Haven – New Haven, CT 2005-2007

Programs Chair, Board of Directors

Trained homeless women on interview skills, resumes, attire, and job search

Initiated Housing Search and Furnish Program for homeless women and children

Peoples United Bank - Hartford, CT 2005-2007

Customer Service Manager, Financial Services Associate

Completed 7 month People’s Bank Retail Management Training Program

Highest Home Equity Loans closed in the company, second quarter 2006

Mortgage Lending Certified

Customer Experience Winner, second quarter 2006

Platinum Club for Long Term Investment Referrals, second quarter 2006

3 customer compliment letters regarding my service written to President

Previous Work Experience

A. T. Tavella/Scott Insurance – Business Manager, Insurance, Tax Consultant

UBS/Paine Webber – Financial Advisor (Series 7, 6, 63, 65, Insurance License)

Morgan Stanley Dean Witter – Financial Advisor (Series 7, 6, 63, 65, Insurance License)

National City Bank – Financial Services/Lending

Education

University of Maryland, School of Social Work, Masters Program, 2012-2015.

The Ohio State University- Bachelor of Arts, English, 1997.

University of Maryland, Munich, Germany- Associate of Arts, Liberal Arts, 1991

references for april sandi

Nicole Keys, LCSW-C previous field instructor 443-***-****

Lorraine Woodley, LCSW-C previous field instructor 410-***-****

Liza Hicks previous field liason 443-***-****

Stacey Deleonardo previous employee and co-worker 860-***-****

Lynn Martin previous co-worker 860-***-****



Contact this candidate