TAMIKA THOMAS

904-***-****

PROFESSIONAL SUMMARY

Possess 4 or more years of professional experience in financial services experience

Possess 4 or more years of experience as a Quality Control Analyst

Possess 3 years with scorecard systems

Excellent communication and analytical skills

Ability to create, utilize and analyze reports

Extensive knowledge working with databases and spreadsheet applications

Ability to work independently and meet deadlines

Eye for detail with extensive knowledge of mathematical concepts

Possess excellent presentation and interpersonal skills

Ability to handle multiple tasks and work under pressure

PC SKILLS:

Microsoft Office Microsoft Project Oracle

Word Perfect Aspen Database SharePoint

SQL Cognos Query Studio LMS

PROFESSIONAL EMPLOYMENT

Deutsche Bank, Jacksonville, FL

September 2014 to June 2015

Business Analyst I

Creating purchase orders for vendors and providing support in resolving any technical issues. Interacting with external vendors and responding to inquiries related to purchase orders and invoicing.

Perform invoice validations and goods receipts to ensure proper payment.

Supporting dispute analysis, resolution, and escalation processes. Process credit claims.

Perform consumption management to improve invoice accuracy, cost control, and savings.

Supporting accounting functions and creating cost allocation keys and review of monthly accruals.

Produce standardized reporting based on consumption management processes.

Supports inventory management and reporting.

Deutsche Bank, Jacksonville, FL

April 2014 to September 2014

Financial Operations Analyst

Daily reconciliation of CB & S Debt sales commissions P & L

Continuous training on Debt and Equity products including ad hoc requests from business management that require reporting information.

Utilizes Aspen PCR to maintain coverage rules-Accesses the Manual Portal for research purposes

Prepares daily Debt Control Report, which requires extensive analysis and investigations for debt side revenue credit discrepancies.

Uses Microsoft Excel to generate reports, including VLOOKUPS, charts and Pivot Tables

Communicates via email to Research and Trading staff - Researches Client names and numbers

Collaborates with teammates to complete long term projects.

Everbank, Jacksonville, FL

January 2014-March 2014

Default Reporter IIII

Maintain and optimizing all existing management reports for all areas of Default Servicing.

Create and run recurring and ad hoc reports for various levels of management.

Analyze reports to ensure accuracy and high level of value added.

Play a lead role in the optimization and automation of reports, as well as process improvement and cost reduction projects.

Develop financial and forecasting models for forecasting and trending.

Develop effective analytical reporting using data from multiple sources.

Be the point of contact for FNMA exception reporting and FNMA DMRS.

Review and correct all FNMA reporting exceptions including working with the Loss Mitigation and Foreclosure departments to ensure the correct coding is reported.

Complete other special projects as assigned.

Allstate, Jacksonville, FL

August 2013-January 2014

Enrollment Solutions Engineer

Searching for missing policies.

Creating Excel spreadsheets using Access containing information on what stage case is in to Raise red flags when to avoid missing SLA

Update in SharePoint and correspond with clients in or order to inform them of these statuses or request additional info needed such as test files, expected production file dates etc.

Winn-Dixie Bi-Lo Holdings, Jacksonville, FL

March 2013-August 2013

LMS Administrator

Adding training courses in Learn Something

Adding training hours in PeopleSoft

Coaching and Tracking Report update in Excel

Entering License and Certification data in PeopleSoft

Run course completion queries

Adding new Course Codes in PeopleSoft

Troubleshoot problems with training courses

Evaluate training hours report

Transition of all existing courses and employees from Peoplesoft to Cognition

Email reminders/warnings and updates to employees according to the course completion query

LPS, Jacksonville, FL

October 2009 to February 2013

DMS Operations QC Analyst

In charge of daily production including: Compliance, Staffing, Training, Client Communications

Responsible for some User Acceptance Testing (UAT)

Processed mortgage loans such as short sales and Loss Mitigation documents for current client loans that needed modifications.

Trained new employees and employees in other offices remotely on how to doc type mortgage documents as well as unzipping files.

Exceeded expectations of a 24 hour SLA with alpha and numeric data keystrokes of 9800 per hour.

Proficient in doc typing using Citrix.

Pulling data from SQL in order to create Reconciliation, Daily Summary Reports and sampling to an excel spreadsheet.

Modified spreadsheets using Microsoft Access.

Using formulas in Excel to pull a percentage from samples placed in Excel spreadsheet to be placed in a Excel spreadsheet and brought over to SharePoint to be QC’d.

Ran a daily Defect Report using Microsoft Excel pivot table spreadsheets in SharePoint

Uploaded reports to be viewed in SharePoint.

Checked for defects in the doc typing of the image shown in ECM and marked as. complete and\or defect in SharePoint

Created Scorecards for individual employees and overall team in Excel.

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