OBJECTIVE:

To obtain an administrative or secretary position in a, mid-size to large, law department or law firm where I can utilize my strong organizational, and communication skills. Additionally, I am extremely resourceful and will bring strong problem solving abilities and brilliant customer relations skills to the organization.

PROFESSIONAL EXPERIENCE

April ‘15 - Present:

Paralegal Intern, Starkey Law Firm- Personal Injury/Criminal Defense

Provide administrative support to attorney and office administrator by answering phones, processing incoming mail, and managing calendars.

Open and audit case files,

Draft pleadings, interrogatories and compile demand packet(s)

Collect and manage discovery in preparation for litigation case(s),

Draft case briefs and legal memoranda,

Conduct legal research via database and online software including LexisNexis, WestLaw, and WestLawNext Legal Solutions

March ‘15 – August ‘15:

Administrative Assistant, Accushield (Contract)

Provide administrative support to Chief Executive Officer by way of fielding phone calls, creating correspondence, maintaining spreadsheets and creating reports in the customer resource manager application.

Develop new business processes with regard to increasing safety in assisted living communities by clarifying credentialing requirements in standard operating procedures.

Create marketing packets for assisted living communities which explain the benefits of doing business with Accushield,

Create efficiencies by suggesting and implementing process improvements to streamline information processing,

Provide customer service to assisted living communities and third party care providers by explaining company policies verbally and through email communications,

Perform general office duties such as scanning documents, sending faxes through 8x8, and answering phones,

Create documents using Adobe InDesign.

September ‘14 – April ‘15:

Substitute Teacher, Douglas County School System – Substitute taught kindergarten through third grade, high school English, and high school Band.

May 2008 – September ‘14:

Logistics Specialist, VSE Corp; College Park, GA

Provided administrative support to Site Manager (create spreadsheets, run reports)

Provided solutions in complex logistical situations,

Responded daily to high volume of inquiries from customers,

Processed requests for transportation using web based platforms,

Gathered info for loss and damage claims,

Maintained resume’s and performance reviews in PeopleSoft.

Processed timesheets in Deltek Time and Expense Reporting

July ‘06 – May ‘08

Quality Assurance Specialist, BAE Systems; Ft. Walton Beach, FL

Provided administrative support to Director or Quality,

Managed and monitor metrics for KPI’s using charts and graphs created in Excel,

Created meeting agenda’s and recorded meeting minutes,

Track project schedules, milestones and costs in MS Project

Created efficiencies through process improvement, internal quality audits, and corrective action,

Provided risk assessment, conflict resolution, cost-benefit analysis,

Conducted policy and procedure writing, prepared and presented reports using MS Word and Powerpoint,

Managed internal communication through Sharepoint,

Ensured projects stayed on schedule and under budget by utilizing MS Project and ERP Costpoint.

June ‘05 – June ‘06

Contract Compliance; BAE Systems, Schofield Barracks, HI

Provided administrative support to Project Manager, and acted as the liaison between the Project Manager and the government contracting office,

Provided administrative support to the Human Resource Manager by assisting with onboarding and conducting new hire training,

Drafted meeting agenda’s and record meeting minutes,

Managed and monitor metrics for KPI’s using charts and graphs created in Excel,

Created efficiencies through process improvement, internal quality audits, and corrective action,

Conducted risk assessment, conflict resolution, and investigated Fraud, Waste and Abuse Claims,

Created standard operating procedures, prepared and presented reports, using MS Word, Adobe Professional and PowerPoint.

Managed Sharepoint portal

EDUCATION

Herzing University - Associate of Science - Legal Studies, GPA 3.74, ABA Accredited; NALA Cert pending

University of Phoenix - Master of Management – Business Management, Conferred 2009

Hawaii Pacific University - Bachelor of Arts - International Studies, Conferred 2005

Software Proficiencies

MS Office Suite, including Visio and Outlook, MS Project; Adobe Professional, Adobe InDesign, Prezi

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