Visit my Linkedin page: http://www.linkedin.com/in/mikeberrypro/

Mi k e B e r r y

*** ***** *** *** *

Alfred Station, NY 14803

315-***-****

acqtdq@r.postjobfree.com

CAREER OB J ECT I VE

Seeking a challenging network engineer position, one which will utilize my existing skills and experiences and also further my development.

SUMMARY OF QUAL I F I CAT I ONS

Capable of installing, configuring and troubleshooting networking equipment, operating systems and networking protocols.

Experienced network professional with proven ability to design, implement and support enterprise networks.

Good understanding of the OSI model, TCP/IP, routing protocols and other networking concepts.

Excellent troubleshooting skills, capable of solving complex software, hardware, and networking problems.

Routing & Switching, VPN & Network Security Technologies. Firewall deployment & administration, load balancing, Network Traffic Analysis, System Administration, Training and technical writing TECHN I CAL PROF I C I ENC I E S

Hardware: Modems, Routers, Switches, NIDs, Hubs, Servers, Firewalls, Load Balancers, CISCO/Adtran Routers, Switches and Access Points, Ethernet, LAN/WAN, T1, DSL, Printers, Scanners, DTAs, VOIP, 3G Wireless, Built Custom Computers, Network and Cloud Storage. Software: Microsoft Office Suite, MS Project, Exchange, SharePoint, Photoshop, Dreamweaver, Illustrator, Adobe Reader, Fireworks, Team Viewer, Logmein, Queue Center Management System, Cisco WCS/NCS/Prime, VMWare, Virtual Box, Symantec Ghost, Remedy, Metasolv M6, SecureCRT, Thunderbird, Gmail, Firefox, Explorer, Chrome and other google applications. Operating Systems: Windows XP/Vista/7/8, Server 2003/2008/2012, Mac OS/IOS, Android, Fedora, CentOS, Ubuntu. Anti-Virus: Norton, AVG, Avast, Zone Alarm, Symantec Endpoint Protection, Kaspersky, Webroot, Bitdefender. Protocols: TCP/IP, NAT, ARP, ICMP, UDP, SMTP, FTP, TFTP, VOIP, PPP, Frame Relay, IPSEC, BGP, eBGP, OSPF and the OSI model.

Server Management: Active Directory, DNS, DHCP, Group Policy, DFS, WINS, VPN, Apache, Squid, Samba, SSH, IIS, IP- Addressing, NTFS Security, Installing and Configuring File and Print Servers. Project Management: PMI, WBS, Cost Breakdown, SDLC, Strategic Planning, Forecasting. EDUCAT I ON & CERT I F I CAT I ONS

SUNY Alfred State College Alfred, NY

Bachelor of Technology, Network Administration, May 2013 Ogdensburg Free Academy Ogdensburg, NY

High School Advanced Regents Diploma, June 2008

ADTRAN ATSA Certification Rochester, NY

May 2014-Present

CCNA

In Progress

Visit my Linkedin page: http://www.linkedin.com/in/mikeberrypro/ PROFE S S I ONAL EXPER I ENCE

Windstream Rochester, NY

Network Engineer I July 2014–Current

Responsible for the activation of customer’s services. Trained to work with T1, Ethernet, PRI, Frame Relay, MPLS, and PPP. Familiar with BGP, OSPF and other routing protocols. Part of the internal Ethernet team who communicates and troubleshoots with various LECs and carriers on new circuit installation. Receive incoming phone calls from field technicians to assist with the installation and troubleshooting of network equipment. Run RFC testing on circuits and troubleshoot with LEC when issues arise. Proficient with using M6 to create new DLRs or update existing records. Built configs for Adtran and Cisco routers, NIDS and other devices. Responsible for knowing a variety of Adtran Juniper and Cico routers/switches; and being able to make changes to configurations on the fly. Configure IPSEC tunnels in concentrators for backup services and build 3G wireless backup services. On call to support the network firewall team when needed. Trained to use various systems including Remedy, M6, SecureCRT, Putty and much more. Communicate effectively daily with team members, customers and field technicians to complete the tasks at hand. Earthlink Business Rochester, NY

Trouble Resolution Specialist II May 2014–June 2014 Provide Tier 2 troubleshooting support for the data team. Trained to troubleshoot and diagnose networking issues. Interpreted graphs and used network analyzers to determine network utilization for customers. Trained to troubleshoot DSL, T1, PRI, Frame Relay, MPLS and PPP issues. Proficient with sytems such as Metasolv M6 and Remedy that are used daily. Communicate with various LECs when circuit issues are found. Gained valuable experience working with Adtran and Cisco routers/switches. Took phone calls from technicians in the field to assist with installation of firewalls, routers, and switches. Trained to use various systems including Remedy queue management ticket system, BORG and OMS/OTIS order management systems.

Globalinx Rochester, NY

Technical Support Representative Aug 2013–May 2014 Provide tier 1 and tier 2 technical support to all 5linx and Globalinx residential customers. Trained to use a variety of systems such as TPS, Cosmo, GBO, TC, Spark, LogMeIn, Lync, OSTATS ticket system. Used Palladion to analyze network traffic. Gained valuable experience working with a variety of network devices consisting of modems, routers, adapters and switches. Gained valuable interpersonal and communication skills working in a diverse environment. Hornell City School District Hornell, NY

Jr. Network Administrator Jan 2013-May 2013

Primary responsibility of handling technical support tickets that came through the ticket system. Responsible for providing network diagnostics, maintenance, and repair of the district’s network. Installed Cisco access points, used Cisco networking software to map all schools in the district. Designed and deployed network security solutions for the wireless network. Located malfunctioning access points and replaced them. Resolved poor wireless coverage issues that occurred. Remote accessed windows server to work with Active Directory. Used VMware to do server maintenance and backups. Used Symantec Ghost to build new Windows 7 images and upgraded over 200 computers using that image. Also assisted teachers and other staff members with hardware/software problems. Held several after school technology classes for students. Followed technology director and assisted senior system administrator daily. Ogdensburg Figure Skating Club Ogdensburg, NY

Web Developer Sept 2004-June 2008

Designed and maintained the club's first web site. Handled all technical support issues related to the site. Communicated directly with hosting company on technical difficulties. Communicated regularly with club president and vice president. American Patriots Paintball Club Ogdensburg, NY

Web Developer July 2004-Sept 2008

Designed and maintained the clubs web site. Worked directly with club president and manager, updated site weekly with new information. Communicated with hosting company on technical difficulties related to site.