Latia Jones

Human Resources

Lee's Summit, MO

acqtci@r.postjobfree.com - 816-***-****

Top-Notch Human Resources Coordinator / Account Manager. 10+ years' experience in coordinating, supporting upper management, recruiting and customer service skills. Excellent team player, superior multi-tasking capability, self-starter and highly self-motivated. I am seeking a challenging career with a progressive organization which will utilize my skills, abilities and education. Detailed oriented, works with a high degree of accuracy, handles confidential information in a sensitive manner, coordinating special projects with a high degree of efficiency, execute individual projects; Assist Human Resources Director in daily duties, sourcing, organized monthly new employee orientations, conducted yearly benefits Renewal, phone interviews, employee tracking, and much more.

Authorized to work in the US for any employer

WORK EXPERIENCE

Remote Customer Service and Sales Associate

Hyatt - September 2014 to Present

Assist guest with room reservations, billing issues and modifications Meet monthly sales objectives by offering company products Utilize Kronos, Reserve, Citrix and ADP systems daily Provide prompt and efficient customer services with one call resolution Communicate effectively with management to resolve issues via email or Lync Remote Customer Service Account Manager

Quest - July 2011 to April 2013

Investigate and resolve customer issues promptly

Built and maintained strong long lasting customer relationships Ensured the timely and successful delivery of solutions to our customers Assist with high severity requests or issue escalations as needed Acted as a mentor/team lead for new agents

HR Coordinator

Fishnet Security - June 2005 to January 2009

Implemented ADP software, converted data from PeopleSoft Manually Provided daily support for all human resource functions and activities Processed year-end reports, main point of contact for all employees Prepared, updated and maintained new employee files Conducted new employee orientation on a monthly basis Managed FMLA, COBRA, PTO tracking, time clock, separation paperwork Performed background checks, phone interviews and sourcing Kronos, PeopleSoft, ADP, Outlook and Brassring Software Utilized internet for recruitment and pool of candidates Advise managers/employees on staffing policies and procedures HR Assistant

Corestaff - January 2003 to June 2005

Provide high-level administrative support on an executive level Oversaw hiring, screened applicants via telephone interviews Prepared interview packets, filed I9's, W4s's, etc Developed and maintained employee/contract files

Present offer letters of employment to prospective candidates Customer Service Agent

Aerial - September 1998 to January 2003

Coordinate with other departments to resolve inquiries Deliver superior, prompt, efficient customer service Manage customer accounts in a timely, accurate timeframe EDUCATION

Bachelor's in HR Management

University of Phoenix

2013

Associates in Business Management

University of Phoenix

2011

Diploma

Hickman Mills High School

1997

ADDITIONAL INFORMATION

Skills & Abilities

MANAGEMENT

Constantly overachieve goals; works with a high level of professionalism. Was in charge of the implementation process for new HRIS system.

COMMUNICATION

Communicate effectively with all employees; presented PowerPoint presentations for monthly meetings. Represented organization at job fairs, seminars and conferences. LEADERSHIP

Hyatt Corp - selected to be a mentor for newly hired employees Quest - Acted as a mentor/team lead for new agents personal stats used as a reference guide for team members Expertise

Extensive ADP knowledge, benefits, conferences, excellent customer service skills, meetings, Excel, Outlook, conduct exit interviews, PeopleSoft, Brassring, Kronos, recruitment, Citrix, sales, leadership, staffing, developed and maintained employee files, Microsoft, resume screening, typing 55 wpm

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