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Customer Service Technician

Location:
Humble, TX
Salary:
19
Posted:
July 18, 2015

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Resume:

Aron D. Dixon

**** ******* **. * Houston, TX ****9 * 832-***-****

acqtae@r.postjobfree.com

Professional Skills Summary

Reliable and adaptable worker with a self-starting attitude, goal oriented, and agreeable disposition with stellar customer service and work ethic. Adept multitasker with abilities to handle a number of workplace responsibilities with accuracy and efficiency. Knowledgeable on project management methodologies, computing systems, and current business practices. Also very skilled in change management and quality methodologies which enhance projects. Proven ability to deliver high productivity and quality improvements, through well managed programs. Excels in leadership, team building and delivering exceptional productivity to the company goals. Strength is also reflective in staff development, supervision, training, hard work and dedication.

Profile of Qualifications

Proficient in Microsoft Office Products (Word, Excel, Power Point).

Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.

Accuracy and Attention to details.

Problem analysis, use of judgment and ability to solve problems efficiently

Multiple Program Supervision and Effective communication skills.

Building Client Relations and Data Collection.

Accepts and takes personal responsibility for job performance by demonstrating commitment and ownership through quality of work.

Good interpersonal and communication skills.

Ability and willingness to learn.

Professional Experience

Longhorn Health Solutions, Houston, TX (Dec 13 Jan 15)

Warehouse Specialist

A skilled technical lead for the large durable medical equipment warehouses that ship/receives merchandise and oversee prevention facility that manages the day-to-day operations of the organization.

Assist shipping and receiving unloading trucks, checking in merchandise, matching purchase orders to sales orders and distributing to sales associates for processing.

Develops and maintained database for customer work and shipping orders, process requisitions for distribution and measure productivity on a monthly/quarterly basis.

Creating, administering, and maintaining detailed project plans.

Reconcile purchase requisitions and invoices on monthly basis.

Track the progress of prevention programs and inventory control.

Responsible for documentation, reports and policies to ensure warehouse safety compliance.

Performs audits and quality assurance for tracking packages and ensuring timely deliveries.

Actively listens, responds and provides timely feedback to appropriate personnel, ancillary departments, employees, manager, and director.

Identify areas of concern, strategically develop and implement changes; monitor improvements to ensure success, provides coaching as needed.

Maintains good housekeeping practices in area of responsibility.

Acts as a liaison between the customer, dispatcher and delivery drivers.

Analyzes Qualitative and Quantitative data.

Awarded for successfully shipping the most accurate and timely packages amongst all branches.

Professional Experience

Methodist Hospital (June 11-Sept 13)

Supply Technician II

Responsible for receiving and promptly distributing supplies and medical equipment to all areas of the hospital and offsite facilities.

Prepares and processes various documents such as purchase orders, delivery orders, bid specifications.

Basic knowledge of methods of requisitioning, purchasing, shipping, storing, distributing and issuing materials, supplies and equipment; accepted procedures for material inventory accountability and custody; accounting clerical procedures as they apply to supply.

Data entry, inventory control and material organization.

Responsible for retrieving soiled equipment and ensuring sterilization according to the mandated safety guidelines.

Coordinated Hazardous Material safety training courses on a quarterly basis.

Expedited emergency STAT request and demonstrated the core values of the organization.

Receives supply requests, reviews and approves for completeness and conformity to guidelines.

Performs related tasks such as coordinating property accounting and control activities at the department level by reviewing inventory and property accounting documents prepared by other units, and independently researching and reconciling discrepancies between units.

Professional Experience

Recovery Healthcare Corporation (June 10 - June11)

Office Technician/ GPS Technician

SCRAM / GPS / Soberlink Technician, delivered GPS and SCRAM continuous alcohol monitoring solutions to courts, probation & parole, treatment providers and other agencies in our Houston Office and the surrounding counties.

Scheduled and met with clients to install, remove or perform maintenance on the SCRAM or GPS bracelets or Sobelink Units.

Scheduled orientation and installation appointments for all new referrals.

Managed daily communication and equipment alerts and maintenance items.

Created individual customer accounts and tracks participant as well as taking payments

Delivered participant completion, non-compliance, and payment reports to the appropriate supervising agencies.

Create and maintain personnel files for the department.

Word processing correspondence, reports and documents, record keeping, performing data entry into a variety of databases.

Professional Experience

United States Navy (VFA-37) (Feb 06-May10)

Aviation Structural Mechanic/Plane Captain

Responsible for performing preventive and corrective maintenance for the on- board oxygen systems in aircraft resulting in optimal readiness and performance.

Launched aircraft of USS Harry S. Truman and also along the flight line at NAS Oceana during Operation Iraqi Freedom so attention to detail was keen due to the fast paced and deadline driven environment.

Works aboard vessel for prolonged periods according to the work schedule for the vessel, close quarters and away from home for long periods of time.

Traveled on deployments away from home for long periods of time.

Install and/or remove equipment in accordance with applicable technical procedures.

Assemble, disassemble, test equipment in performance of advanced troubleshooting and repair of equipment.

Uses systematic processes to identify, investigate, and resolve problems effectively and safely.

Assisted in training of 16 plane captains and responsible for safety of all aircraft moving within flight line. Maintained Plane Captain Program and had 90% of junior personnel either qualified or almost complete with qualification.

Updated and maintained material safety data sheets in order to get a better understanding of hazardous chemicals usage.

Awarded Plane Captain of the Quarter October-December 2009 for meticulous practices and the upkeep of personnel qualifications, and for presenting a neat and sharp appearance which reflected obvious pride of self and service while setting the example for others to follow.

Maintains vessel by performing scheduled maintenance and housekeeping such as sweeping, chipping rusted metal, priming and painting.

Makes minor repairs such as tightening bolts, replacing fluid and air lines, hanging light bulbs, replacing equipment such as cables, winches, pumps and fan belts.

Uses tools such as hammers, fire axes, ratchets, hand winches, stripping pumps, needle guns and grinders with two hands.

Worked rotating shifts at sea, 12 hours on and 12 off.

Professional Experience

Central Freight Lines Inc. (Mar 05-Jan 06)

Forklift Operator/Order Pulling

Operated forklift at Central Freight Lines warehousing and distribution. Work consisted of loading and unloading freight to and from various trucks.

Ensured good manufacturing practices and proper personal protective gear was issued to all personnel in work center and was used efficiently.

Maintained 95% completion rate in a high speed environment with no mishaps with assets valued over $750,000.

Prepared work orders during loading and offload to make sure each truck was correctly loaded.

Counted inventory prior to loading to make certain the loads were correct. Properly loaded trucks to ensure maximized storage.

Maintained cleanliness and all safety standards in the warehouse.

Education

Coe College: Cedar Rapids, IA 45 Credit Hours Completed

Mirabeau B. Lamar High School: Arlington, TX Diploma

References available upon request.



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