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Customer Service Medical

Location:
Lawrenceville, GA
Posted:
July 20, 2015

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Resume:

Jennifer M. Daniels

**** ****** ***** ****, *******, GA 30228

Cell 404-***-****

acqt5n@r.postjobfree.com

Qualification Summary

Dependable, outgoing Herzing University graduate; seeking to start a new career in medical billing and coding,with advanced understanding of ICD-9, CPT and HCPCS coding partnered with experience in medical office administration, excellent customer service skills, and stable work history that will contribute to greater office efficiency and productivity.

Computer Skills Epic, Nextgen, Medisoft, Mysis Tiger, Medical Manger, PCN, Chart Max, IDX, QSI, Vital Oncology, Vital Works, Microsoft Publisher, Word, Power Point, Excel, CSC Papers, Cactus, Grits, Jurius, Emdeon Office, Medicaid Web Portal, Availity

Education

Associate of Applied Science in Medical Billing and Coding

Herzing University, - 12/2013

Medical Office Administrative Program

Georgia Medical, -Diploma 2004

Certified Medical Assistant Program

Georgia Medical Certified 1998

Externship Experience-2014

Sibley Heart Center Cardiology, Atlanta GA

abstract doctor’s office notes

assign CPT and ICD-9 codes

post payments

data entry

insurance follow-up

coded ekg’s

Professional Experience

Sibley Heart Center Cardiology

Patient Coordinator- Atlanta, GA 09/2011-Present

Facilitate the coordination of patient information including insurance carriers, other payer’s verification of insurance eligibility, and enter relevant patient information into EPIC/EMR system. Obtain referral/authorization information for managed care patients. Instruct patients regarding financial policies, Collect all applicable payments from patients at time of service., Accurately maintain and balance daily receipts with monies collected; complete and fax daily cash reconciliation form to reimbursement at the end of each day; prepare and make bank deposits. Schedule patient appointments when appropriate, answer phones as needed.

Snap-Finger Woods Pediatrics

Patient Coordinator-Decatur, GA 12/09-10/2010

Schedule, coordinate, and monitor appointments, prioritize and perform multiple tasks, verify benefits’, eligibility and authorizations from insurance carriers on all patients, enter patient insurance information into system, collect co-payments/co-insurance, post payments and charges, obtain reimbursement through accurate claims submission, print schedules each day for physicians, answer phones and take nurse messages, perform end of day close out procedures to include run deposit slip, total charge summary, daily operators pay journal, close out credit card machine and balance all monies collected.

Southern Crescent Personnel-Morehouse Pediatric Department, Atlanta, GA Patient Coordinator- 05/09-12/2009 (Contract Assignment)

Provided excellent customer service to patients with great phone etiquette by scheduling appointments, collecting co-pays, verify patient benefits and authorizations, post payments, enter patient demographic into Idx system, balance monies collected for end of day closure. Coordinate patient care with other health care providers, schedule and coordinate patient appointments, work as a team player, understand and adhere to managed care policies and procedures.

Nanston Dental Group

Insurance Coordinator, Norcross, GA 4/06- 12/2008

Spoke with patients regarding their account balances and arrange for payment, work monthly aging report and follow collection procedures to collect, investigate all claims over 30 days and work accordingly, knowledge of CPT & ICD 9 codes, ensure correct codes are on all claims for processing, enter patient insurance information into system, review all Medicaid claims ensure authorization numbers are included when required, work denied and rejected claims make corrections and resubmit claims when needed, print CMS forms, verify patient insurance, post payments and charges

Volunteer

Sibley Heart Center-Heart Walk 2013, 2014

CHOA Strong Legs 2012

PTSA Reflections Chair 2012, 2013

Clayton County Reach Program 2010



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