901-***-****

acqt5i@r.postjobfree.com

https://www.linkedin.com/pub/scott-reynolds/89/970/4b5

**** ******** ******* **

Peyton, CO 80831

Gerald Scott Reynolds

Technical Summary

Objective

Operating Systems: Windows 7, XP, Vista, Server 20012, Server 2008, Server 2003, Server 2000, Linux/Unix (Red Hat, KDE, SUSE, CentOS)

Tools: DHCP, Active Directory, DNS, VMWare, VSphere, Anti-Virus Software, IDS, WSUS, Symantec GHOST, IPV4 & IPV6, TCP/IP, BGP, EIGRP, MPLS, OSI Model, Wireless and Ethernet, VOIP, Cloud Storage and Computing, Beyondtrust security (Retina, IRIS), Microsoft Exchange 2007, Exchange 2003, Microsoft Office Suite, Microsoft Visio, Microsoft Project, Photoshop, Wireshark, VLAN table, Sharepoint, Microsoft SQL, VTC Equipment, VNC, Static IP Addressing, WAN and LAN creation and support, WAN acceleration and Optimization. DLT tape libraries, Veeam, Comvault, Backup Express, SaaS, DcaaS, IaaS, Dropbox, Box.net.

Equipment Utilized/Maintained/Installed: Servers, Workstations, Cisco and Juniper Routers, Switches, Firewalls and VPN, Riverbed Steelhead WAN Optimization, Cisco WAN Optimization, Barracuda Email and Web Security Filtering, EMC, Compellent, HP, NexSAN and IBM Storage Area Networks, Mobile Devices and Connectivity, Copper & Fiber Cables, Multiplexers, Antennas, LNA, LMB, Wire guide, Spectrum Analyzers, Signal Generators, Voltage Testers, Technical Manuals, Wire Diagrams, Crypto gear, VOIP Phones, Remedy Ticketing System

To apply my technical knowledge, vision, management skills and experience towards the management of IT environments in the areas of security, management, customer service, employee development and administration of computer LANs, WANs, network and server infrastructure, voice and data systems.

Experience

Jan. 2012–May 2015 Compassion International Colorado Springs, CO

Sr. Manager, Hosting and Continuity Services

Responsible for Microsoft Exchange environment, Backup and Restore operations of onsite data, and Enterprise Monitoring of all servers.

Maintained a datacenter comprising Enterprise class server farm of over 800 Windows and Linux based systems with over 500TB of shared SAN storage running on 99% virtualized infrastructure.

Managed the implementation of Microsoft System Center Operations Manager to provide monitoring and alerting services.

Managed the migration of legacy lab systems comprising over 400 virtual machines from VmWare lab manager and Vsphere 4 to Vsphere 5.1 sr2.

Managed the upgrade of backup and restore system from Comvault to Veeam to facilitate more effective backup of virtual systems.

Engaged with business units to gather business requirements in order to derive technical requirements used to design server, storage and network solutions.

Managed the projects to provide hosting services for internally hosted applications such as SQL, Exchange, file and print services, Sharepoint, Internet Sites, ERP applications and any other services required by the organization.

Engaged with counterparts in Security, Networking, Database Administration, and Enterprise Applications support to collaborate delivery of services and empowered the team members to collaborate as well in order to facilitate teamwork and successful collaboration.

Worked with business analysts using Agile frameworks to streamline purchasing and contracting processes.

Worked with various 3rd party hosting vendors to negotiate cloud based services and maintenance agreementsand maintained vendor relationship and management.

Managed major incidents and Change Management involving my team through utilizing ITIL frameworks.

Managed products in the server storage and hosting domains to effectively meet customer requirements, reduce length and scope of downtime, and maintain hardware and software roadmaps.

Responsible for maintaining operating budget exceeding two million dollars including maintenance, hardware depreciation, staffing, and expenses.

Managed a team of seven system administrators through empowering each member and providing the necessary resources to enable them to be as successful as they can.

Utilized the book The Way of the Shepherd to keep track of the condition of the team, discover the shape of each team member, help them to identify with me, make them feel safe, direct them in the most beneficial direction, correct them only when necessary, and show sincere interest and compassion.

Performed regular PMP sessions with team members including 1:1, coaching, and performance evaluations to encourage development, track progress, and stay involved in aspects of their personal lives or any other issues they wish to share.

Worked with each team member individually to set personal goals relevant to their roles and responsibilities in order to track performance, develop skills and record progress. The outcomes of the performance management activities were utilized annually to determine salary increases, bonuses and promotions where appropriate.

Assisted team with career development to enable not only success in present position but also supported three team members who sought new opportunities.

Promoted two team members from System Administrator to Sr. System Administrator to recognize their contributions above and beyond the responsibilities of their positions.

2006–January 31, 2011 Ring Container Technologies Oakland, TN

Computer Operations Manager

Responsible for all servers, networks and telephone systems.

Prepared yearly budget for hardware, software and maintenance/support agreements.

Managed a team of 4 technicians overseeing work assignments, scheduling and employee development

Implemented helpdesk ticket tracking system with my team to manage support of over 460 desktops and 650 end users.

Designed and implemented first SAN environment to migrate from physical server infrastructure over to virtualization utilizing a Nexsan SATA storage array with fibre channel connectivity eliminating the need for expensive local storage reducing the storage cost by 50%. The storage management was turned over to the team for day to day tasks.

Designed and implemented VMware ESX Virtual Server environment to accommodate data center growth and reduce server infrastructure operating costs by 90% by migrating off of individual physical servers.

Assited the team to migrate the Nexsan storage array to EMC NS-120 Celera utilizing a combination of Fiber channel and SAS drives connected via ISCI through Cisco switches utilizing VLANs to segregate storage traffic.

With the assistance of vendor provided support we migrated the EMC storage infrastructure over to IBM 7000 SAN to accommodate both the data capacity requirements and IOPS performance, designed both the storage array configuration and fiber channel zoning to reduce storage costs by $200,000.

Designed the switching infrastructure for LAN, WAN, and SAN traffic utilizing Cisco switching and trained team members to continue management and design of the network to meet business requirements.

We oversaw upgrades of all server and desktop operating systems and enterprise applications to stay current on latest versions including but not limited to Exchange, Sharepoint, SQL, ERP, and CRM

Implemented Juniper networks SSA VPN to eliminate dialup and provide mobile connectivity for the enterprise.

Upgraded Frame Relay WAN to MPLS, increasing performance, bandwidth, and reducing cost and implemented Riverbed Steelhead WAN optimization appliances.

We upgraded Windows 2003 Active Directory to version 2007.

Managed enterprise licensing agreements for all corporate software including Microsoft EA agreement

We implemented malware protection systems to reduce threat of infection to desktop environment

We implemented Barracuda email firewall to reduce unwanted email

We implemented Barracuda web filter system to control internet access to potentially harmful and inappropriate web sites.

We implemented Barracuda email archive system to facilitate backup and restore of email as well as provide services for legal discovery of information stored in email.

Implemented Juniper firewall to provide internet access, security, and control of local area network.

Migrated firewall from Juniper to Cisco ASA2500 to provide enhanced security features and remote access.

Negotiated contracts with voice and data providers to provide internet, wan, voice and wireless services

Implemented Blackberry corporate server and managed blackberry devices and trained team to take over daily management

We managed smart phone, cell phone and mobile tablets in a corporate environment

Implemented remote backup procedures for servers at remote locations to be centrally managed

We migrated backup procedures from tape based system to disk based system

We created disaster recovery and business continuity plans for data center

1998–2006 Ring Container Technologies Oakland, TN

Senior Technical Analyst

Systems Administrator/Network Administrator

Monitored and upgraded network equipment to optimize bandwidth on local area network.

Implemented tape backup schemes.

Implemented initial NT 4.0 Active Directory Environment and upgraded through AD version 2000 through AD version 2003

Monitored and supported dual Windows NT4, 2000, 2003 Active Directory and Novell 3.12 environment.

Administrated Microsoft Exchange Server and Internet Information Server.

Implemented Wide Area Network to connect all 21 US and UK plants via frame relay to corporate headquarters.

Installed, configured, and supported Cisco routers and switches & 3Com switches and hubs.

Coordinated all network cabling.

Researched and implemented enterprise dial-up connectivity to replace existing RAS configuration to improve performance and availability.

Designed and implemented corporate virus protection.

Coordinated Year 2000 (Y2k) preparations.

Specified corporate workstation standard, initiated relationship with vendor, ordered, received configured and installed equipment.

Provided technical desktop hardware and software support.

1995–1998 Baptist Memorial Health Care Memphis, TN

Technical Analyst II

Corporate Novell/NT Administrator

Performed monitoring and preventative maintenance to maximize uptime of Corporate Novell 3.11-4.11 and NT 3.15-4.0 Networks.

Researched, specified and ordered corporate Novell Servers.

Designed and began implementation on corporate Novell 4.11 server NDS standard.

Participated in corporate Disaster Recovery and Avoidance Project.

Participated in corporate Enterprise Backup Project.

Implemented Enterprise MS-Mail connectivity.

Implemented corporate virus protection scheme.

Provided 3rd level support on network/server connectivity issues.

Provided software support on various applications including but not limited to…payroll, surgery scheduling, safety training, etc.

Implemented email solution via MS-Mail for Baptist and Physicians Managed Health Care Organization.

Researched and implemented Fax Server Solution for Baptist and Physicians Managed Health Care Organization.

Organized and oversaw moving of Baptist and Physicians Managed Health Care Organization computer network including several servers, 60-100 workstations, and network equipment to new location.

Developed Participating Providers database us MS Access for Baptist and Physicians Managed Health Care Organization.

1992–1995 Office Equipment Services Memphis, TN

Computer Service Engineer

Installed and provided support for desktops, file servers, Novell networks and related peripherals at customer sites and via phone.

Provided computer support for regional hospitals of Methodist Health System.

1990–1992 National Repair Center Memphis, TN

Computer Service Technician.

Performed board/component level repairs on computers, monitors, printers, etc.

Provided phone technical support for customers of National Repair Center.

Education

1984–1991 State Technical Institute Memphis Memphis, TN

Associate of Science, Electronic Engineering Technology

Deans List, President’s List, State Board of Regents Scholarship

Certifications

CompTIA Security + Certified

Pragmatic Marketing Certified

Cisco Certified Network Associate: CCNA

Microsoft Certified Systems Engineer: MCSE

Microsoft Certified Professional: MCP

Microsoft Certified Professional + Internet: MCP+I

Certified NetWare 3.12 Administrator: CNA

Certified Netframe 8500 Administrator

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