Customer Service Representative
Resume:
Alamogordo, NM *****
acqt33@r.postjobfree.com
BILLY ESTALA
SKILLS & ABILITIES
Able to type 40 WPM
Technical Support w/ cable, internet, phone services
Class A CDL License
Great customer service
Bilingual
Experienced in sales
Delinquent accounts
Claims service
Telemarketing
Experienced in Citrix billing system
Intermediate in Microsoft Word, Excel, and PowerPoint
EXPERIENCE
TDS Broadband
June, 2 2014 – May, 6 2015
Customer Repair Advisor
• Assisted customer with issues with cable services and equipment
• Troubleshoot equipment (cable box, coax cable, remote controllers)
• Finding a solutions to issues with cable equipment
Lowes Grocery
2013 –2014
Assistant Manager/Tortilla Factory
• Responsible for making several different types of products
• Managing staff/employees
• Placing orders for supplies
• Maintain a clean environment for employees/staff
• Place orders for customers
Allstate Insurance
2011-2012
Customer Service Representative/Telemarketer
• Responsible for making calls
• Provide customer service and explain billing
• Answer calls and customer questions
• Handled customer delinquent accounts
• Called customers for claims servicing
• Provided customer with temporary ID Cards & Binders (using Microsoft Word)
• Created Excel calling lists for Telemarketing
GC Services ( FPL Division )
March 2011 – August 2011
Customer Service Technician
• Accurately filed and delivered mail to all company departments.
• Helped customers with billing issues
• Assisted customers with any electrical issues regarding their meters, breaker panels etc.
• Responsible for reporting issues to on-site technicians
Alorica
July 2010 – November 2010
Customer Service Representative
• Help customers with billing related problems i.e. (changing address, balance on account, services on account, types of devices and upgrade information)
• Assist customer with cell phone issues, as well as any billing issues
EDUCATION
BEL AIR HIGH SCHOOL
El Paso, TX
2004 - 2009
REFERENCES
TAYLEN OTT
GUILD MORTGAGE
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