Charles Martin Haskell C.E.C.

**** ********* *****, ** *** 68, Clarence Center NY 14032 716-***-**** acqsvv@r.postjobfree.com

General Manager / COO

PROGRAM DEVELOPMENT Reduce Expenses Drive Revenue Develop High-Quality Teams Rescue Faltering Operations Bolster Membership Rosters

Industry leader with focus on Total Member Service (TMS). Hospitality Management Expert with more than 20 years of progressive experience and a strong background in Food & Beverage, Team Development, and Leadership.

An empowering mentor; consistently challenge team members to surpass personal career objectives and have a positive impact on the Club.

Change-agent with exceptional ability to assess an organization’s challenges and partner with leadership to create profitable solutions, quickly and cost-effectively.

Awards and Recognition

Recipient of the Platinum Club Award for The Buffalo Club- Top 4 % of all City Clubs Nationally with a 5-star rating

Excellence in Education Award 2008 CMAA World Conference as NYS CMAA Education chair

Silver Plate Award, New York State Food & Wine Society, Park Country Club

Taste of Buffalo “Best Food Award”

Core Competencies

Change Management P&L Strategic Planning Team Leadership & Motivation Business Plans Membership Development Capital Projects Budgeting Cost Accounting Financial Analysis Internal Controls Business Development Client Relations Needs Assessment Sales Forecasting Event Planning Recruiting Staff

Training & Development

Technical Skills: Microsoft Word, Excel, Outlook, Jonas Club and Clubsoft Systems operations software, Email, Social Media – Facebook, Clubster, Web site utilization and marketing.

Leadership Experience

Buffalo Yacht Club, Buffalo NY

General Manager- Contracted to rebuild a faltering business model, strategically planning for the future.

Full service Yacht Club with facilities in Buffalo and Fort Erie Canada- Swimming, Tennis, Member Dining and Banquet facilities

Members: 525

F&B Annual Sales: $1.0M

Membership Annual Revenue: 700K

Bent Creek Country Club, Lititz, PA

Full-service Country Club within a Gated Community. Tournament level 18-hole golf course, 6 outdoor Har -Tru tennis courts, swimming pool, and fitness center. Casual and formal dining and banquet facilities.

Members: 540

F&B Annual Sales: $1.9M

Membership Annual Revenue: $4.9M

General Manager/COO

Recruited and challenged to rescue faltering operation; immediately faced $900K short-term debt, insufficient membership numbers to support the business, and excessive labor costs. Managed 9 direct reports including Greens Superintendent, Golf Professional, Tennis Professional, Swimming Pool Director, Chief of Maintenance, Controller, Executive Chef, and Food & Beverage Manager; 100 +staff members. Maintained full P&L responsibility, prepared budgets, managed capital projects / financing, oversaw Food & Beverage and Facilities.

Key Achievements

Within a 24 month period, reduced the short term debt to zero, established a capital fund, and re-appraised the property value to generate a significant savings in the clubs tax burden. Simultaneously built a new members bar that created a fun “hot spot”. Efforts rescues club from nearing bankruptcy and resulted in a viable and solid business.

Dramatically improved service levels and food quality through talent acquisition of new chef.

Designed marketing materials and implemented membership recruitment program generating 160 new memberships.

Developed member incentive programs to increase club usage to include Food & Beverage programs, golf and tennis initiatives, and a better use of the swimming facility.

Charles Martin Haskell C.E.C 716-***-**** acqsvv@r.postjobfree.com Page 2 of 2

The Country Club of Scranton, Clarks Summit, PA

Full-service Club offers formal and casual dining, banquets, 27 championship holes of golf, off-site tennis, practice facilities, and a state of the art swimming pool complex.

Members: 620

F&B Annual Sales: $2.3M

Membership Annual Revenue: $5.8M

General Manager / CEO

Responsible for all business operations of the club. Frequent interaction with all the board members, Executive committee, membership and staff. Represented the club in the community. Supervised 7 department heads and 90 employees.

Key Achievements

Established sound financial and operational standards and procedures in the club.

Developed a management team philosophy of Total Member service.

Enhanced and improved F&B operations; created new programs to increase member participation.

Facilitated discussions to develop a Master Strategic plan for the club.

Introduced new purchase and inventory controls to significantly reduce costs.

Lancaster Country Club, Lancaster, NY

Members owned, full-service, casual life style, suburban country club offers dining, banquets, 18 holes of golf, practice facilities and a state of the art swimming pool.

Members: 290

F&B Annual Sales: $980K

Membership Annual Revenue: $2.4M

General Manager

Reported to the Club President and Board of Directors; supervised 7 department heads including Greens Superintendent, Golf Pro, Swimming Director, Maintenance, Business Manager, Chef, F&B Manager, as well as responsibility for 60 indirect reports. Recruited into leadership role to develop food and beverage program, increase club revenues, and enhance food offerings to membership. Spearheaded innovative marketing programs to raise club awareness / bolster membership roster.

Key Achievements

Increased F&B revenues 42% over 4 years.

Created successful membership program that bolstered membership to a level that allowed reasonable operating income for the club. Creative member recruitment program resulted in 65 new memberships.

Rejuvenated F&B revenues by developing new menus and attracting member participation.

Developed strategic planning team to focus on long range planning for the club. Plan involved facilities development, membership growth and retention, golf course enhancements, energy efficiencies and an overall review of the club.

Facilitated a $750K Capital improvement in a State of the Art Swimming pool and clubhouse project. This project and its completion was the catalyst that was the foundation for family membership growth.

Created a new revenue stream by developing an Outside Golf outing program (3 to 15 golf outings annually).

Developed wedding business and increased wedding events from 10 to 26 annually.

Earlier Career:

The Buffalo Club, Buffalo, NY, ASSISTANT General Manager (3 years)

Stafford Country Club & The Batavia Club, Stafford, NY, General Manager (3 years)

The Park Country Club of Buffalo, Williamsville, NY, Executive Chef (12 years)

Crawdaddy’s Restaurant, Buffalo, New York, Executive Chef / Interim Divisional Corporate Chef (1 year)

Affiliations and Professional Development

New York State Club Managers Association, Board of Directors and Education Chair

American Culinary Federation of Greater Buffalo, Board of Directors

Extraordinary Leader Program - National contributor

Club Managers Association of America, Completed Business Management Institute classes toward designation as a Certified Club Manager (CCM) BMI-I Club Management BMI -II The Leadership Edge BMI- III -The Chief

Executive Officer BMI IV- Tactical Leadership

Earned Certified Executive Chef (CEC) University of Houston, Completed courses in financial statement analysis, profit planning, menu marketing, and positive management Statler Foundation, Managing Today’s Work Force Canisius College, Completed economics classes within the Canisius Adult Education Program C.F.E., Financial Management & Cost Controls in Food Service Department of Defense, Service Training Course American Culinary Federation, Completed continuing education classes in restaurant management, nutrition, and sanitation

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