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Customer Service Technician

Location:
Smyrna, TN
Posted:
July 17, 2015

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Resume:

*** ********** ***** ******, ********* *****

Cell 615-***-****

John DeVinney

Objective

To provide professional courteous representation, troubleshooting and repair of cutting edge technology.

Experience

2008–Present Vanderbilt School of Nursing Nashville, TN

Lan Technician

Building, repair and maintenance, of workstations, laptops and servers for Faculty, Staff, Classrooms and Students. Remote deployment and management of software and machines.

Building and managing AD servers, users and groups. Building Videoconferencing and video encoding PC’s. Custom wiring and troubleshooting AV in classrooms and conference rooms. Video streaming.

Providing customer service to students by repairing hardware and software on their computers. Troubleshooting peripheral devices on PC’s and Mac’s.

Writing java script for software installations and updates.

2007–2008 Sudberry Millwork Nashville, TN

Maintenance Technician

Repair and QC maintenance of all machinery.

PLC, 3 phase and single phase power, solid state contactors.

2000–2007 Harrison Consoles LaVergne, TN

Electronics Supervisor - Customer Service - Product Specialist

Troubleshooting hardware and software problems on Mac and PC based audio recording consoles via phone, email, and onsite globally.

Custom configuration and editing of programs to fit customer requirements. Documentation and technical drawings for installations. Onsite training and commissioning of consoles.

Building and configuration of PC and Mac Systems. Working knowledge of DOS, Windows 3.11, 95, 98 2nd edition, XP, and MAC OS 7.5 through 9. Limited basic Linux. Proficient in MS Office, Visio, with basic XML and C++ programming knowledge.

Scheduling production. Building test fixtures. Testing and troubleshooting new circuit design. Surface mount and through hole construction and repair.

1999–2000 ReMedPar Nashville, TN

Bio Med Electronic Technician

Repair of GE Portable X-RAY machines. Board and component level troubleshooting.

1998–1999 BSS Audio Harmon Pro N.A. Nashville, TN

Electronic Service Technician Customer Service

Repair and QC of audio processing equipment.

Troubleshooting service repairs to component level including surface mount components.

Factory Certified Soundweb Designer. Helping customers with programming and PC interfacing of software and hardware via RS-232, MIDI and Ethernet.

Education

1993–1996 Nashville State Technical Institute Nashville, TN

Associate of Applied Science Electronic Engineering Technology

3.54 GPA with 4.0 in Math, Science and Electronic related courses.

References

Clay Sturgeon cell 1-615-***-****

Media Services Manager Vanderbilt School of Nursing

Kevin Reinen cell 1 (615) 305 - 8951

Chief Audio Technician Grand Old Opry

Brian Blalock cell 1-615-***-****

Lead Technician Harrison Consoles



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