SHILPA DADAM CONTACT: 313-***-****

**** ******* *****, ***. ****, Dearborn MI 48126 acqsp1@r.postjobfree.com

SUMMARY:

Expertise developed in the area of networks, client/server, infrastructure, and applications, application security.

BMC Tools Administrator/developer with 6 years of experience having good exposure on various BMC Products such as BMC Remedy, BMC Patrol (Performance Manager), BPPM (Proactive net) in the area of infrastructure management.

Understanding of metrics key performance indicators.

Work closely with test lead and test team in a test driven development; participate and coordinate various testing activities.

Knowledge of ITIL process and Software Development Methodology with experience working in Agile/Scrum framework.

Experience in working with SQL and exposure in writing Simple queries.

Hands on experience in gathering requirements.

An undaunted problem solver with reputation of “getting job done” by consistently meeting deadlines.

Develop & maintain full SDLC documentation such as project plans, schedule, requirements, design, deployment, and testing documents.

Masters in Information systems and technology, University of Michigan - Dearborn.

Wipro Limited April 2010 – August 2014

System Integration Engineer

Client: Delhi International Airport

oInstallation, configuration and deployment of BMC Patrol monitoring environment including configuration of Console server, RT server, Patrol Central, Patrol Configuration Manager.

oRequirements gathering with the business team and coordinate with the developers.

oWorked with the design team in implementing UML methodologies to design Use Case Diagrams, Data Flow Diagrams and ER Diagrams

oConfiguration and deployment of BMC Patrol for databases including MSSQL and Oracle and servers including Windows, UNIX, Linux and HP-UX.

oConfiguration of rule sets and baselines in Patrol Configuration Manager.

oGood exposure on Reporting in BPPM (Proactive monitoring).

oTechnical understanding of the requirement and basic customization as per the new requirements and mentoring L1 team on various BMC products.

Client: Vodafone Telecommunication

oClose interaction with Client and BMC in solving technical and Requirement related issues.

oInteracted with SMEs, IT and Vendors for overall understanding and need of the system. Was able to fine tune the business rules for Time keeping, resources and statements of work using tools.

oRequirements gathering with the business team and coordinate with the developers.

oInvolved in analysis and end-to-end development of functionality.

oDiscuss technical implementation feasibility with the Developers offshore and suggest solutions.

oAttend training meetings and document meeting action items / problems and gather meeting minutes for send to meeting attendees.

oCounterpart for all escalations (24x7) regarding Remedy applications, and to provide resolution for all the incidents assign to Remedy Support.

oInvolved in analyzing the new business requirement to enhance and to ease the process and to maintain the development servers SIT and UAT.

oSuccessfully handling the project, servers from offshore with no onsite Remedy resource, without any escalations, handling all the defects well ahead of SLAs.

oDeveloped use case documents for teams to customize according to the requirements.

oWorked on all the phases of applications systems analysis & programming activities.

oMaintained familiarization of various agency organizations, processes and multiple IT tools in order to assist in driving consolidation, automation, and optimization of mission related service request and fulfillment functions.

oManaged multiple requirements simultaneously.

oCapable of directing project team personnel and interfacing with the Government and customers.

Training:

oBMC Remedy AR 7.x Foundation Part-1 & Part-2, BMC Control –M - BMC Software

oITIL V3 Foundation- Wipro Limited

oHP Service Manager, HP Asset Manager- HP

oPerl Scripting- Wipro Limited

oNetworking Basics, Oracle, MSSQL Server, Solaris, Windows server 2003- Wipro Limited.

Technical Skills:

oProgramming Languages - C++, Java

oDatabases - MS-SQL Server, MySQL

oOperating systems - Linux, Solaris, Windows, HP-UX

oMethodologies/Tools - Eclipse, WAMP, infusion, MySQL Workbench, Toad, VNC

oBMC Tools- Remedy, BPPM, BEM, Patrol

oIDEs: Eclipse

Academic Details:

MS in Information Systems & Tech, GPA – 3.92, University of Michigan – Dearborn, May 2016

MS Course Work:

º Advance Operating systems º Data structures in C++

º Software quality assurance º Software Engineering Management

º Data base management systems º Program Budget, cost and estimation.

Professional Memberships / Certifications

oITIL V3 Foundation - May 2013

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