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Customer Service Manager

Location:
United States
Salary:
$15 p/h or more
Posted:
July 18, 2015

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Resume:

Adriana Collazos-Gil

540-***-****

acqs84@r.postjobfree.com

** ***** *** ****, ************, VA, 22968

SUMMARY OF PROFESSIONAL QUALIFICATIONS

MANAGEMENT:

STAFFING:

•Responsible for staffing the business, including creating job descriptions, reviewing resumes, job applications and hiring people.

•Ensured that the staff was trained properly, following company guidelines and policies, performing the job satisfactory and receiving feedback on a regular basis.

•Coordinated finances and budgeted activities, based on rules and procedures.

FINANCES:

•Responsible for the payroll function including tallying work hours, calculating pay, processing checks and tracking vacation days and other time off.

OPERATION MANAGEMENT:

•Coordinated international purchases with departments involved.

•Creating processes and policies for all departments involved in operation.

•Kept track of stock and inventory.

•Leader on Stock Recovery processes.

•Leader coordinator for transportation department.

•Knowledge of billing and collection.

COMMUNICATIONS:

• Resolving conflicts, motivating employees, speaking to the public on behalf of the company and preserving customer relationships.

COMPUTER SKILLS:

•Proficient in Word, Excel and PowerPoint.

WORK EXPERIENCE:

Building Maintenance Service (BMS) (Charlottesville, Virginia)

Position: Maintenance Services

Responsibilities: Maintaining the University of Virginia, Emerging Technology Center building and the Jefferson Scholars Foundation - Graduate Fellows Center building.

From: February 2014 - Present

Contact: Mr. Martin Arias, 540-***-****

Dynamic Entrepreneurs (Fayetteville, North Carolina)

Position: Operation Manager

Responsibilities: Open operation in Colombia for Free Trade Agreement (TLC US- Col)

From: August 2011 - December 2013

Contact: Mrs. Liliana Parker 910-***-****

Global International Line (Bogotá, Colombia)

Position: Administrative Assistant

Responsibilities: In the department of Human resources, I was responsible for the payroll function, processing checks, purchasing and the assisting of senior executives.

From September 2011 - September 2012

Contact: Mr. Julian Pichon 571-***-****

Puño y Letra Guesthouse (Merida, Venezuela)

Tourism Industry

Position: Owner and Manager

Responsibilities: In charge of special events, Operation and administration manager.

From May 2004 – July 2011

Keystone Food Corporation (Caracas, Venezuela and Bogotá, Colombia)

Distribution Center (McDonald's products)

Position: Customer Services Manager

Responsibilities: Processing more than 150 sales orders every day. Customer service, Employee training, field service, in constant coordination with the warehouse, transport, inventory control, and the McDonalds Corporation.

From July 1995 – October 2003

EDUCATIONAL OVERVIEW:

•University of Geneva, Bachelor’s Degree in Languages and French Civilization, Geneva, Switzerland, 1994

•Coorporación de Educación Superior Intermedia Profesional (Unitec), Bachelor’s Degree in Textile Design, Bogota, Colombia, 1988

LANGUAGES:

•Spanish: Native Language

•French: Oral 90%, written 70%

•English: Oral 75%, written 70%

REFERENCES

Mrs. Liliana Parker (910- 551-4611)

Dynamic Entrepreneurs Manager

www.dynamic-entrepreneurs.com

Mrs. Monica Lawson 434-***-****)

Teacher’s Assistant - The International School of Charlottesville

acqs84@r.postjobfree.com

Mrs. Ali Sullivan 434-***-****)

Teacher - The International School of Charlottesville

acqs84@r.postjobfree.com

Adriana Collazos-Gil



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