Elizabeth Greer

Phone: 813-***-**** E-Mail: acqs7b@r.postjobfree.com

CUSTOMER SERICE REP / 9 YEARS EXPERIENCE CALL CENTER SETTING

Dynamic customer service professional experience in Education and Sales

Excel in listening to customer needs, and articulating product benefits

Create solutions that provide value to the customer

Build and maintain enduring customer relationships to boost sales and generate repeat business.

Computer Proficiency

Microsoft Office Suite: (Word, Excel, PowerPoint, Outlook, SharePoint)

Experience

Event Planner September 2013 – May 2014

Esther School

Plan, organize, and identify real and potential event locations and vendors

Develop and implement event budgets

Contribute to and participate in long-range unit event planning

Develop invitations and guest lists for assigned staff development events

Manage all event travel and entertainment reimbursement vouchers

Receptionist February 2009 – December 2013

Secrets of Hair

Accurately schedule all spa/salon appointments, upselling when possible

Achieve daily sales goal by actively promoting the spa treatments and products

Assist with inventory control to perform audits for shortage and overage of consigned product and end-of- month inventory

Oversee and participate in the timely receipt and distribution of all incoming and outgoing deliveries

Handling cash and credit card transactions

Customer Service May 2007 – July 2009

Busch Gardens

•Respond to telephone inquiries and complaints using standard scripts and procedures

•Gather information, research/resolve inquiries and log customer calls

•Prepare standard reports to track workload, response time and quality of input

•Effectively answer and resolve issues such as: payments, reimbursements, and returns

•Seize opportunities to retain clients through excellent conflict resolution methods

Customer Service February 2005 – March 2006

Macys, Inc.

Coordinate distribution of all incoming communications (faxes, e-mails, memos, letters, newsletters, and phone calls)

Complete account maintenance including address changes, lost/stolen reports, and returned mail

Answer phone calls from sales associates and customers requesting to open a new credit card account

Review, research, and decision credit requests via queues or reports

Process payments and receipts, performance reports, update customer master file

Education

E.R. Williams High School

High School Diploma