Stephen C. Lavoie, AHM, CPO

*** ****** ****

Lincoln, Rhode Island 02865

617-***-**** Work Cell #

781-***-**** Office #

acqrza@r.postjobfree.com

Employment History:

Congregational Retirement Homes I, II & III

200 West Foster Street, Melrose, Massachusetts 02176

August 2012 to Present

POSITION: Multi-Site Property Manager –

• Provide management for three (3) elderly subsidized properties consisting of 450 units of Section 8, LIHTC, 202 and 236 funding programs.

• Oversee administrative and maintenance staff consisting of 11 individuals including annual performance reviews; interviewing, hiring and training of staff.

• Oversee vendor relations including preparing detailed bid specifications.

• Process all accounts receivable and payables for all three (3) sites.

• Responsible for rent collections; entry of rent payments into One-Site and processing of band deposits.

• Responsible for month end closings for all three (3) properties.

• Process bi-monthly payrolls including approving personal, vacation and sick time requests.

• Process all on-going initial; interim and annual recertification’s to exceed HUD and Spectrum requirements including maintenance of detailed resident files to exceed MOR requirements.

• Process and resolve all EIV issues including preparation of detailed EIV repayment agreements.

• Process and troubleshoot all issues pertaining to monthly HAP requests.

• Experienced working with HUD, MassHousing and several housing agencies (Fall River, New Bedford).

• Open, monitor and close work orders; perform daily walk-through of all three (3) sites and prepare weekly inspection reports. Involved in five (5) REAC inspections with scores of 98, 97, 95, 93 and 92c.

• Prepare and process successful rent increase packages.

• Monitor unit turnovers; interview and select new residents.

• Responsible for attending housing court for any and all housing issues including evictions.

• Maintain and update waitlists for all three (3) sites. Prepare and submit successful unit vacancy claims.

• Responsible for marketing of properties to build and maintain a healthy waitlist (currently 379).

• Meet monthly with CRH’s Board of Directors to provide updates on management for all three (3) sites.

• Responsible for all capital improvement projects at all three (3) sites.

The Community Builders, Inc.

95 Berkeley Street, Suite 500, Boston, MA. 02116

March 2003 to March 2012

POSITION: Senior Property Manager –

• Provided management for five (5) elderly properties consisting of 575 units of Section 8, LIHTC, 202 and voucher programs. Also provided management for one (1) market (family) property consisting of 65 2-bedroom units.

• Processed and conducted initial, interim and annual re-certifications.

• Processed monthly EIV reports and resolved any and all EIV income discrepancy issues.

• Oversaw administrative and maintenance staff considering of 17 individuals.

• Oversaw all vendor relations for building and grounds work including on-going capital improvement projects.

• Reviewed and signed off on purchases and projects below $5,000 level. Referred higher expenses to Regional Property Manager.

• Processed monthly HAP requests; worked with housing agencies to increase voucher payment levels.

• Attended housing court for non-payment of rent and other lease violations causes.

• Directly responsible for preparing detailed annual budgets; monitor budgets to minimize and explain budget variances.

• Prepared bid specifications and negotiated all vendor contracts for grounds, electrical, plumbing and HVAC work.

• Responsible for accessing physical condition of properties and recommend capital needs projects. Worked with outside firm to develop detailed Capital Needs Assessment Study (C.N.A.) for three (3) properties.

• Directly responsible for overseeing a 2 million dollar renovation of TCB’s 65 unit residential complex consisting of both extensive exterior and interior repairs (i.e., new kitchens, bathrooms, flooring, roofing, siding, windows, doors, and appliances). Worked with and met daily with vendors and contractors to ensure that the workmanship was of the highest quality, on budget and on-time. Claim to fame while at TCB is the fact that this project was completed on time and under budget by $300,000 which was then placed in the replacement reserve account. Rents were then increased by $300 per month excluding utilities.

L.F. Ramos Medical Associates

85 Livingston Street, Brooklyn Heights, New York 10014

December 1978 to September 2002

POSITION: Office Administrator/Personal Assistant to the CEO/Medical Director –

• Provided overall administrative support to the CEO/Medical Director; liaison between CEO and all levels of medical and administrative staff members.

• Drafted correspondence for CEO signature; appointment management, travel and heavy meeting scheduling.

• Prepared Board meeting materials, meeting agenda, slides and reports; attended and prepared meeting minutes.

• Supervised staff of 31 individuals; processed weekly ADP payroll; wrote/administrated employee performance reviews; interviewed, hired and trained support staff in use of office equipment, word processing software packages and general office policies and procedures.

• Maintained database for new hires, termination, COBRA/benefits administration, tuition, salary adjustments; maintained personnel records; managed employee health/dental benefit plans.

• Oversaw facilities maintenance.

• Purchased office supplies and equipment; reviewed and processed all accounts payable invoices; monitored budget lines.

• Directly responsible for monitoring the intake-process from initial office visit, case file opening, verification of health insurance coverage, employer and third party payers.

• Processed worksheet transcriptions; applied all accounts receivable receipts to patient ledgers; prepared and made daily/weekly bank deposits; maintained and reconciled bank statements.

• Maintained detailed computerized patient filing system to ensure that we exceeded all Federal and State guidelines, policies and procedures.

• Consistently exceeded all JCAHO accreditation standards.

Educational

Background: New York University, New York, New York 10011

Bachelor’s Degree in Business Administration – concentration in accounting

Johnson & Wales University, Providence, Rhode Island 02903

Associates Degree in Hotel/Restaurant Management

Skills: BostonPost, MRI, One-Site Realpage, Timberline (Advanced Skills including training experience)

Experienced with LIHTC, Section 8, Home, 202 and 236 and Housing Voucher Programs

Microsoft Word, Excel, Powerpoint, Outlook

Timeforce, ADP and Timeslips Payrolls

Vacancy”Special” Claims Processing

Assisted managers in resolving employee issues or employee disciplinary actions

Strong Budget Preparation and Training Skills

Ability to lead others in delivering outstanding customer service

Proven track record managing budgets and increasing net operating income

Experienced with Preparing Successful Rent Increase Packages to HUD/MassHousing

Experienced with ICD-9, HCPC and CPT Procedure Codes

Medical billing experience – working knowledge of Medicare, Medicaid, private pay collections

Experienced with overseeing all income and expense accounts to maximize operating income

Heavy Rent Collections and Resident Retention Skills

NEAHMA – CPO Certification (Certified Professional of Occupancy)

Quadel Consulting – AHM Certification– (Certified Assisted Housing Manager)

REAC Scores – 98, 97, 95, 93 and 92c.

Received Awards for Annual 99% Occupancy

Received Awards for Annual 99% Rent Collections

Received Several Community of Quality Awards

Typing Skills: 90wpm

References: Upon request

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