AKHILESH SWARNKAAR

Mobile: +91-992*******, 916-***-**** Email: acqruf@r.postjobfree.com

In quest of assignments in Technical Documentation, Project Management, Testing, Client Relationship Management with an organization of repute

PROFESSIONAL SNAPSHOT

Technical Writer with expertise of over 10 years across technical documentation with variety of organizations including 7+ years across Telecom & Mobility Sector.

Previously associated with Qualys Security TechServices Private Limited, Pune, India as Sr. Information Developer and CISCO Systems India Private Limited, Pune, India as Pune Site Lead.

Proven expertise in performing feature testing for UMTS and LTE nodes/ services.

Well versed with GSM, CDMA, 3G, 4G, and FEMTO network architecture, design and development.

Skilled in testing for the Security Gateway, HNBGW, HeNBGW, SGSN, and GGSN.

Obtained ‘Mobility Expert, a prestigious Cisco certification in LTE/EPC domain.

Obtained ‘Cisco Security Green Belt Ninja’, another Cisco certification in data and network security.

Adroit in undertaking technical discussion with the clients in liaison with the pre-sales team.

Successfully worked on ASR5x00 which can be utilized with network like SGSN, GGSN, SGW, PGW, MME, and HeNBGW.

Adept in demonstrating new features to internal teams for PGW, GGSN, SGSN and MME.

Capable in internal testing for compatibility with various versions of SGSN, GGSN, PGW and SGW.

PROFICIENCY MATRIX

Planning Technical Documentation Project Management

Testing Client Interactions Pre-Sales Operations

SME (LTE & UMTS) Training & Development Team Management

XML-DITA Structured FrameMaker RoboHelp

ORGANIZATIONAL EXPERIENCE

Dec'14 -Jun’15 Qualys Security TechServices Private Limited, Pune, India

Pune Site Lead

Leading documentation operations in India for QualysGuard, a cloud-based platform for enterprise level Vulnerability Management (VM), Web Application Scanning (WAS), Policy Compliance, Malware Detection, Asset Management, Log Management, etc. Responsibilities include:

oPlanning and execution of highly dynamic client-driven documentation releases for major and patch releases of QualysGuard.

oCreation and updating of next generation online help for QualysGuard comprising different modules as mentioned earlier.

oAPI Guides for each individual module including WAS, VM, AM, etc.

oRelease Notes, QWIKI, and Qualys Forum (a social media forum for security enthusiasts) documentation.

PREVIOUS EMPLOYMENT

Apr’09-Dec`14 CISCO Systems India Private Limited, Pune, India as Technical Writer III (Site Lead)

Spearheading team of 5 Engineers involved in XML-based documentation and feature testing of packet core elements for:

oHome eNodeB Gateway or the LTE Femtocell Gateway documentation, a new product from Cisco on its ASK5x00 chassis. Managing testing of features of Radio Management Node & Centralized Femto Cloud-based activation server.

oHome Node B Gateway (HNB-GW) feature testing & documentation involving new supported features in HNB-GW with assisting interfaces like IuB, IuC, IuH; CLI announcements (command descriptions & usage), statistics & counters.

oGateway GPRS Support Node (GGSN) documentation in conjunction with the PDN Gateway (P-GW); both the products share most of the latest features as per 3GPP standards.

oPolicy Provisioning Tool (PPT) documentation involving administration guide and on-line help. PPT is an integrated part of Cisco's Policy Control & Charging (PCC) solution, devised to be used in combination with the Intelligent Policy Control Function (IPCF) on the ASR5000 (formerly Starent Network's ST-40).

Documenting Web Element Manager (WEM); a CORBA-based client-server Web application providing fault, configuration, accounting, performances as well as security (FCAPS) management for the ASR5000 system.

Strategizing & implementing assigned documentation projects involving:

oUnderstanding requirements by meetings with PLMs & onsite clients.

oCollecting information (from SMEs, 3GPP Standards via Internet, available books, etc).

oScheduling timelines based on customer requirements.

oDeveloping content, publishing and releasing guides/ books/ errata/ addenda.

Administering various software versions/ builds on assigned ASR5000 chassis simulator including execution and verification Command Line Interface (CLI) announcements w.r.t. new features & improvements for the existing features.

Providing assistance to the pre-sales team in design of solution for customer network for LTE and LTE Femtocell.

PREVIOUS EMPLOYMENT

Nov`08-Mar`09 Patni Computer Systems Limited, Hyderabad, India as Technical Writer (as Contractor)

Project Undertaken

User Guides, Web Services API Documentation for Vodafone project

Client: IBM

Category: Documentation Development

Technology: J2EE developed Telecom Software; MS Word, SnagIT (Software)

Role: Senior Technical Writer

Summary: This project included development of testing features and user guides for the UPSS (Unified Prepaid Support System) along wtih documentation for internal engine work-flows. This project also included providing consolidated Web Services API Guide, which provided service description of all the XML API calls executing at the server side.

Accountabilities

Involved in understanding & gathering client requirements of the client while acting as sole functional resource.

Coordinating & communicating with overseas client’s on different forums to discuss the status of the project, clarify any queries considering project functionality, etc.

Handled activities pertaining to development, testing and release.

Apr`08-Nov`08 XIUS-BCGI (Previously Boston Communications Group Inc.) as Technical Writer

Project Undertaken

Consolidated Web Services API Documentation for MSP, Release Notes

Client: XIUS-bcgi

Category: API Documentation Development

Technology: J2EE developed Telecom Software; FrameMaker 7.2, Event Studio, SnagIT, SoapUI, Microsoft CMS (Software)

Role: Technical Writer

Summary: This project involved evolving consolidated Web Services API Guide for various MSP (Mobile Services Platform) components including HLR, SMSC, MMSC, and INfinet. This enables web services API guide to provide service description of all the XML API calls executing at the server side.

Payment Manager User Guides (different user types) for PCM Client

Client: PCM, USA on behalf of XIUS-bcgi

Category: Development

Technology: FrameMaker 7.2, Event Studio, SnagIT, SoapUI (Software)

Role: Technical Writer

Summary: This project facilitated complete solution for the prepaid mobile recharge system supporting most of the recharge channels viz. POS, ATM, IVR, and Web Interface. This project’s platform runs independently of a wireless operator’s billing & rating application, separating front-end payment processing and back-end call control functionality.

Accountabilities

Engaged in understanding client requirements of the client while acting as sole functional resource.

Interacted & liaised with the SMEs of the project, answering queries with reference to the project functionality, etc.

Developed call-flow diagrams as well as verified closed defects using SoapUI to provide release no & development status of the required documentation.

Released documentation on Share-point.

Aug`07-Mar`08 QSquare Technologies Private Limited, India as Documentation Analyst

Projects Undertaken

InSync CRM Application

Client: InSync CRM on behalf of QSquare Technologies

Category: Development

Technology: Microsoft Office, FrameMaker 7.2, Event Studio, SnagIT (Software)

Role: Associate Architect/ Technical Writer

Summary: This project was developed on new CRM application from scratch providing complete CRM services.

Accountabilities

Involved in understanding client’s requirements as well as conducting internet research on existing CRM applications along with development of comparative feature and functionality documents.

Developed wire-frames for the UI of different modules involving Lead Management, Sales Management, Query Management & Inventory, etc.

Provided assistance to the design and development team.

OTHER PROJECTS

Unicon Query Management System (Documentation Development) for Unicon Investment Solutions on behalf of QSquare Technologies as Technical Writer (MS Office, FrameMaker 7.2, RoboHelp 7).

Emaar-MGF Lead Management System (Documentation Development) for InSync CRM (on behalf of QSquare Technologies) as Technical Writer (MS Office, RoboHelp 7, SnagIT).

Connected-Cultures Flash-based Application for PDAs (Documentation Development) for NetProphets Cyberworks on behalf of QSquare Technologies as Technical Writer (RoboHelp 7, FrameMaker 7.2, Event Studio, SnagIT).

Dec`06-Aug`07 New Horizons India Private Limited as Technical Certification Content Developer

ORACLE 1Z0-001/1Z0-007/ 1Z0-031/ 1Z0-033 Certification Course & Cisco Certification (Authorship) as Technical Certification Content Developer (MS Office, SnagIT).

Oct`05-Dec`06 Innodata-Isogen India Pvt. Ltd, India as Associate I&A

Abstraction and Indexing for technical articles as Associate I&A.

CERTIFICATION

Cisco certified Mobility Specialist & Mobility Expert

Cisco certified Security Green Belt Ninja in Information/Network Security

ACADEMIC PROFILE

2005 MCA from UP Technical University, Lucknow, India

2002 B.Sc. from Bipin Bihari PG College (Affiliated to Bundelkhand University), Jhansi, India

TECHNICAL PROFICIENCY

Cisco Certified Mobility Expert: EPC, LTE Call Flows, GGSN, SGSN, FEMTO, IMS/VoLTE

Security Advocate: Cisco Security Green Belt Ninja

(Identification, analysis, prevention of common & high level cyber/data attack patterns)

Content Management System: SiberLogic XML Content Management System

Authoring Tools: FrameMaker, RoboHelp, WebWorks

Testing Tools: Lattice, Callgen

PERSONAL VITAE

Date of birth: 4th January 1982

Address: Gardenia HSG. Soc. Sus, Pune MH

Location preference: Pune

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