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Customer Service Assistant

Location:
Tampa, FL
Posted:
July 15, 2015

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Resume:

Telayancia Silas

*** */* *. ****** st Tampa,fl 336**-***-******

acqrmx@r.postjobfree.com

PROFESSIONALSUMMARY

Self-directed, motivated Certified Medical technician, able to stay up to date on details and

tight deadlines. Cool under pressure; adapts quickly to change. Team attitude and caring

spirit.

APPLICABLE SKILLS

Strong multi-tasking, communication and support skills

Excellent verbal, written and interpersonal skills.

Possess the ability to work without direct supervision.

Hands-on approach to problem solving.

Performs work in accordance to policies and procedures to ensure timely and accurate

results. Experienced and competent in standard office administrative functions.

KEYQUALIFICATIONS

Anatomy and Physiology, Pathology, Body Systems, Medical Terminology, PR/ BLS,

Pharmacology, EKG/ ECG, First Aid, HIV/ AIDS, Documentation/ Charting, Nutrition and

Hydration, OSHA Blood Borne Pathogens, HIPPA, Infection Control, Safety and Emergency

Procedures, Clinical and Lab Procedures, Vital Signs, Electronic Medical Management

(EHR/ EMR), Injections (IM, ID, SQ), Phlebotomy/ Venipuncture (180 Sticks),

Finger/ Capillary Sticks, Front/ Back Office, Current on Immunizations, Computer Skills,

Data Entry, Customer Service

EDUCATION

Ultimate Medical Academy, Tampa, FL

Patient Care Technician, 2011 (GPA3.64)

CERTIFICATION

Certified Nursing Assistant, License #CNA238381

Working towards CCMA Certification, Anticipated 08/ 2015

Working towards CPCT Certification, Anticipated 08/ 2015

Working towards CPT Certification, Anticipated 08/ 2015

Working towards CET Certification, Anticipated 08/ 2015

EXTERNSHIP HISTORY

Memorial Hospital, Tampa, FL

Patient Care Technician- 180 Hours

Contributed to patient care process by assisting with activates of daily living.

Performed basic patient care activities and maintained a safe, clean environment for

individually assigned patients.

Provided direct and indirect patient care tasks under the direction and supervision of the

Registered Nurse or Physician.

Assisted physician in all special procedures, including minor surgery.

Took blood pressure, pulse, temperature, and respiration.

Kept room stocked with adequate medical supplies.

Aided with sutures, cleaned wounds, drew labs and applied dressings and splints as

directed by physician.

Transferred specimen to lab.

Maintained oxygen tanks.

Directed patients to examination area in a timely, courteous manner.

Discharged and transferred patients.

Initiated IV lines, catheters, and administered EKG's; experience with Holter Monitor.

Maintained the patient's hygiene, dressed and undressed, and aided with restroom needs.

Set up the patient's food and nutritional supplements, fed them and documented their fluid

intake and what and how much they ate.

Assisted patients with mobility including turning and positioning, range of motion exercises,

transferring patients to and from wheelchair, and assisted with ambulation.

WORKHISTORY

Manor Care Rehabilitation Center, Tampa, FL 2012-Present

Certified Nurse Assistant

Preparing patients for therapy.

Provided nursing assistance to residents in a 120-bed long-term-care facility.

Assisted residents with activities of daily living including helping with meals, transferring

using assistive devices, bathing, dressing and grooming.

Working with Nursing and Therapist with patient care plans.

Rocky Creek Assistant Living Facility, Town n Country, 2012-2013

Certified Nurse Assistant

Provide high-quality patient care as an in-demand per-diem CAN within surgical, acute-care,

rehabilitation, home-healthcare and nursing-home settings.

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan

changes, diapering, emptying drainage bags and bathing.

Commended for chart accuracy, effective team collaboration, patient relations and

consist Ent delivery of empathetic care.



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