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Customer Service Assistant

Location:
Cumming, GA
Posted:
July 15, 2015

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Resume:

Susan L. VanBuren

678-***-****

acqrl4@r.postjobfree.com

http://www.linkedin.com/in/susanvanburen1

Executive Assistant Professional with extensive experience supporting executives in a corporate environment. Seasoned professional well versed in managing administrative needs of a department or team. Possess excellent time management and organizational skills in an environment with changing priorities.

SOFTWARE SKILLS

Proficient with MS Office: Outlook, Word, Excel, PowerPoint, SharePoint, Office Communicator, Live Meeting,

SAP: Expense reporting, requisitioning, invoices tracking via PO, and payment research.

Citrix set up (Novartis program for offshore users to access servers).

Visio, Mercury Quality Center, Lotus Notes, on-line programs and research.

PROFESSIONAL EXPERIENCE

McKesson Corporation/RelayHealth Alpharetta, GA

Administrative Assistant March 2014-April, 2015

Responsibilities included:

Travel & expense reporting for Directors and Vice Presidents

Bi-Weekly compilation of Executive Summary Reports for Project Managers always meeting deadline for distribution

Office and Kitchen supply ordering for 150+ associates

Spirit Committee Member and Team Lead for several functions (i.e., Giving Comfort, Flu Shot set up and registration, Biometric set up and registration, as well as pot lucks and Holiday parties)

Meeting arrangements including catering for small and large functions, including extensive catering needs for Customer Training Department

I-9 representative for Division for new employees & reverifications First Data Corporation Atlanta, GA

Analyst/Assistant 2013-2014

Responsibilities included:

Weekly and Monthly Metrics reporting (Business Continuity Plans Tested versus Plan)

Maintenance of SharePoint document site for Business Continuity Department (includes: customer presentations, reports to management, organizational charts)

Calendaring responsibilities for VP of department

Domestic and International travel arrangements as well as subsequent expense reporting for VP of Business Continuity.

Alcon Laboratories, Inc. (a Novartis Company) Johns Creek, GA CIBA VISION Corporation (contact lens/lens care manufacturer) Global ERP Coordinator (Executive Assistant) 2007 - 2012 Support multiple Global ERP Heads & Director, Global ERP Functional Support during the five SAP Go- Live projects since 2007 with CARs in excess of $160mil.

Managed communications & respond as necessary.

Records management for personnel, budget tracking, vacations.

Management of calendars for Executive and direct reports.

Managed International and domestic travel.

Coordinated onsite and offsite meetings and events including room reservations, invitations, agendas, ordering and delivery of meals and set up for groups of 5-120 people.

Managed invoices & expenses to ensure appropriate categorization within budget guidelines and worked with cost center manager, accounting and/or vendor to ensure necessary documentation is within guidelines.

Set up training in LMS (Learning Management System).

Supported Global ERP/SAP Implementation team. Process confidential documents, create presentations, Coordinated department events. Create expense reports with submission with appropriate approvals and receipts.

Organized international & domestic travel, conferences, and meetings with venue planning

(budgeting within corporate guidelines).

Coordinated departmental IT needs (telecom, laptops).

Onboarded & Offboarded department members (as many as 150 contractors on & off shore) during the peak of project. Streamlined process allowing quick access to systems saving the company money, as contractors charge an hourly or daily rate and lack of access is lack of productivity.

Acted as super user for the Launch of Office Communicator and Live meeting, training end users via Live Me

Tracked and verified personnel to ensure that specific needs are assigned per requirement including compliance training curriculum to maintain compliance for government and internal audits.

Coordinated department contact and organizational information for the company intranet.

Coordinated of Community Partnership Day activities & United Way Campaigns.

Mentored other administrative personnel on company policies and processes. Executive Assistant/Sales Support Coordinator 2004 - 2007 Administrative support for Vice President/Sales, Region Managers, Sales Reps & Sales Operations Staff.

Initiated process improvement process by streamlining the onboarding & offboarding of sales personnel (approx. 150 during my tenure). Responded to various needs via multiple resources to assist sales professionals with various requests/projects to allow them to spend time in the field with their customers.

Randstad – Independent Contractor

For CIBA VISION Corp. 2003 – 2004

Assisted VP of Sales while assistant was out during medical leave – Hired full time in Sales Support Coordinator position as a result of my streamlining and efficiency of processes.

Assisted HR with relocation of Singapore associates for their year long visit to train in Manufacturing facility.

Novartis Ophthalmics

(formerly CIBA VISION Ophthalmics)

Human Resource Specialist 2001 - 2003

Created New Hire Orientation Manual, intranet website – New Division start-up.

Coordinated lunch & learns with benefit vendors and other outside resources.

Assisted associates with relocation international and domestic relocation.

Prepared ad-hoc HRIS reports.

Assisted Managers in recruiting process – posting open positions in Novartis hiring site, matching potential candidates to current job openings, creating targeted selection packets for managers, and supplying department administrative assistant with information to create offer letters to candidates selected for a position.

Coordinated meetings with GA DHR, Novartis Benefits, Benefits Vendors with associates who were departing company due to relocation to New Jersey

CIBA VISION Corporation (a Novartis Company)

Executive Assistant to VP of Human Resources 1996 - 2001 Administrative support for Vice President of HR, Relocation, Compensation & Facilities Staff & Vice President of Communications.

CIBA VISION Corporation (a Novartis Company) 1993 - 1996 Assistant to Director of Customer Service

Administrative support for head of Customer Service & Staff – approx. 80 people in department at peak. CERTIFICATIONS / RECOGNITION / ORGANIZATIONS

Former State of Georgia Notary Public

Certification in DDI (Targeted Selection)

Recipient of Internal DPA (Distinguished Performer Award) – US based employees – voted on by management and peers.

REAP Awards (Recognition of Excellence)

Attended classes through American Management Association

Member of CIBA VISION Women’s Network

Former member of SHRM

Former Member of IAAP – North Perimeter Chapter (disbanded in 2015)

Volunteer for Community Theater

Volunteer for local Humane Society



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