Isidoro Hernandez

**** ** *** ****** ***** FL ***83

786-***-**** acqrkv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Skillful, committed, dedicated, energetic and skilled Manager with more than 10 years of experience in the restaurant business field.

Excellent interpersonal skills & high level of professionalism and confidentiality

Proactive and excellent attitude to teamwork and personnel management.

Strong organizational skills with attention to detail.

Committed to diversity and equality culture

Proficient in Microsoft office system, office outlook

Excellent communication skills English and Spanish

Management of P.O.S and open Table systems

Electrical and electronic abilities

Experienced in operations management, sales budget development staffing and cost control. PROFESIONAL EXPERIENCE

Pollo Tropical-Miami, FL 2008-Present

Assistant Manager / Customer Service Supervisor

• Responsible for Train Service staff to enhance customer Service and increase profits through suggestive selling strategies

• Responsible for maintaining expenses below budget through accurate planning, waste reduction, purchasing and cost and effective operating procedures.

• Recruited and supervised staff up to 13 employees per shift

• Responsible for manage the sales increase by providing good quality food an exceptional service

• Responsible for all types of Store inventory.

• Coached catering and restaurant members in working more closely together to improve productivity and foster a team environment

• Responsible to improve standards of service at Pollo Tropical including tabletop upgrades, upscale and beverage and food service

• Responsible to keep the drive thru time in less than 2 minutes.

• Responsible to maintain the restaurants supplies up to date McDonalds Corporation- Miami, FL 2005-2008

Assistant Manager

• Responsible to manage entire restaurant facility for 10 hours shift

• Responsible for inventory, ordering restaurants supplies on time.

• Responsible for Train Service staff to enhance customer Service and increase profits through suggestive selling strategies

• Responsible for maintaining expenses below budget through accurate planning, waste reduction, purchasing and cost and effective operating procedures.

• Recruited and supervised staff up to 25 employees per shift

• Responsible for manage the sales increase by providing good quality food an exceptional service

• Responsible for all types of Store inventory.

• Coached catering and restaurant members in working more closely together to improve productivity and foster a team environment

• Responsible to maintain the restaurants supplies up to date Tricon Global Restaurant- Miami, FL 2000-2005

Assistant Manager

• Responsible to manage entire restaurant facility for 10 hours shift

• Responsible for inventory, ordering restaurants supplies on time.

• Responsible for Train Service staff to enhance customer Service and increase profits through suggestive selling strategies

• Responsible for maintaining expenses below budget through accurate planning, waste reduction, purchasing and cost and effective operating procedures.

• Recruited and supervised staff up to 15 employees per shift

• Responsible for manage the sales increase by providing good quality food an exceptional service

• Responsible for all types of Store inventory.

• Coached catering and restaurant members in working more closely together to improve productivity and foster a team environment

• Responsible to maintain the restaurants supplies up to date Bally’s Total Fitness 1998-2000

Personal Trainer/Membership Sales

• Responsibilities included selling memberships and generating list from reliable sources to identify opportunities by cross examination.

• Meeting with customers to discuss and design unique workout and meal plans that would meet their needs.

• Provide outstanding customer service

• Motivate clients to meet and exceed goals and objectives by developing specific strategies

• Monitored progress of clients

• Coach clients on how to balance work and exercise EDUCATION

High School, 1998, Christian High School, Miami FL Cooking Strategies, Miami Dade College, Miami FL

Relevant Courses:

• Cooking Strategies

• Contemporary topics in Culinary Arts

INTEREST

• Personal Trainer

• Art Appreciation

• Leaving Healthy

• Exercise

• Family

REFERENCES

Available upon request.

Contact this candidate