LEYVA, MERCEDES

**** **** ****** *********, ** **551 832-***-**** acqrjh@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced medical assistant with strong clinical and people skills. Professionally trained with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Responsible medical assistant with excellent communication skills demonstrated by 18 years of experience in healthcare.

EDUCATION

2004 National Institute of Technology Houston, TX

Medical Assistance Medical Assistance

SKILLS & ABILITIES

Strong clinical judgment

Acute care expertise

Successfully directs staff meetings

Patient/family focused

Problem resolution capability

Professional bedside manner

Insulin medication assistance

Spirometer reading accuracy

ICD-9 Forms

Thorough physical assessments

Adept at prioritizing/managing deadlines

MEDISOFT proficient

Accomplishments

Documentation : Ensured charting accuracy through precise documentation

Clinical Services: Brain injury rehabilitation

Patient care: Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to numerous patients in a fast pace environment.

Home aid: Assisted patients with bathing, dressing, daily hygiene care and grooming. Provided patients with transportation to and from doctor appointments.

Training: Trained team of staff nurses in medical office procedures to ensure consistent quality of care.

Supervision

Headed onboarding process for new nursing staff.

Charting: Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.

Quality assurance: Ensured and enforced medical office compliance with HIPAA, OSHA, and CLIA regulations for maximum quality and control.

Managed clinical oversight for 44 bed unit.

Delegate staff nurse duties

EXPERIENCE

Patient Care Technician Level 3

Tideway Traumatic Brain Injury Rehabilitation West Galveston, TX

January 2014 to Present

Organized and led 1 support group in subjects related to physical and emotional health to ensure long-term patient well-being.

Oversaw and managed 12 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.

Examined patients and dispensed contraceptives and other medications as needed.

Processed monthly reports for department performance.

Liaised between patients and physicians to ensure patient comprehension of treatment plans.

Instructed patients and family members on proper discharge care.

Closely monitored acute conditions.

Demonstrated ability to lead and motivate outstanding healthcare teams.

Ensured HIPAA compliance.

Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.

Delegated staff nurse duties.

Effectively managed clinical oversight for 44-bed unit.

Provided on-call care at all times of day and night.

Trained new staff on quality control procedures.

Followed infection control procedures.

Assisted patients with daily functions.

Monitored fluid intake and output levels.

Measured urine and delivered specimens to lab.

Provided all daily living tasks to enhance quality of life for elderly patients.

Assisted residents with bathing, dressing, feeding, lifting and transferring.

Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.

Maintained all confidential personnel files, license and CPR compliance records.

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