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Customer Service Manager

Location:
Houston, TX
Posted:
July 15, 2015

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Resume:

LAWRENCE WHITTAKER

**** *** ***** **, *******, TX

Cell: 267-***-**** acqri1@r.postjobfree.com

SUMMARY

Motivated Operations Manager with excellent problem solving skills.

HIGHLIGHTS

● Supervised Warehouse and Office Staff ● Reduced Overtime by 60%

● Import FTL/LTL Products ● Forklift Trained

● 3PL Knowledge ● Budget Management

ACCOMPLISHMENTS

Reduced the use of temps from 6 to 0.

Improved efficiency in the warehouse for Receiving/Shipping order processing.

EXPERIENCE

Operations Manager

September 2009 to April 2015

VLC DISTRIBUTION – Houston, TX

● Inventory/Cycle Counts

● Database and Website linked for order processing

● SQL Server interface with paperless processing

● Installed all new receiving procedures

● Improved shipping time

● Handled all BOL paperwork

Customer Service Representative

January 2005 to September 2009

DISTRIBUTION ONE – Mount Laurel, NJ

● Setup new customer install of Progress 9

● Setup new shipping software links for ODBC Connection

● Customer service call for issues/problems

● Write ups for programming to fix issues

● Ran updates for customers



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