Skills

Microsoft Office/Exchange Active Directory Putty /ZOC

Data Base Administration (SQL,Access) Cisco/Juniper/Netgear/Fortinet VMware

Networking (TCP/IP, WINS, DNS, DHCP) Cisco/polycom Phones Remedy/BMC

Work History

Febuary 2015 – Present Praxis Healthcare Solutions (Plano, TX)

Director of Infrastructure Technology

Provide leadership, direction and support for all core information technology activities of the company, including IT infrastructure implementation and operations, end user support & maintenance services and designated enterprise applications & solutions. Maintain the IT resources (people, processes and systems) that ensure realization of our IT dependent business requirements and operational objectives are met. Collaborate closely with members of the senior leadership team, suppliers and other partners to ensure effective development, prioritization and coordinated execution of information technology activities and initiatives that deliver continuous improvement in business execution, desired business results and return on investment. Maintain IT related processes that support business growth, improve business performance and enhance stakeholder effectiveness. Ability to evaluate and understand IT support practices and drive change to improve efficiency and customer satisfaction. Assure the performance, growth and development of the IT organization to meet current and future needs. Develop and implement policies and goals for IT. Ability to independently provide support for IT Infrastructure and applications required to support business operations. Proactively identify opportunities to implement IT performance and process improvements that support results in alignment with company’s business requirements. Able to function in a dynamic environment where customer needs and company priorities can change quickly. Able to shift priorities quickly while maintaining visibility and control of existing priorities, initiatives and resources. Able to communicate effectively with all levels of the organization including presentations to leadership teams. Proficient at communicating technical issues to non-technical colleagues.

September 2012 – April 2015 Research Now (Plano, TX)

Sr. System Support Specialist

Adding new client servers and hardware to the network in VMWare, Monitor devices for latency and issues with networks Maintaining Active Directory, as well as utilizing P2V, V2V, V2P on servers with VMware. Migrating desktops from older OS (XP, Vista) to Windows 7 in VMware. Helping maintain SCCM 2012 and Orchestrator for automation of tasks. Development of the new ITIL compliant processes for service management documentation.

April 13, 2009 – September 2012 Dell Services (Plano, TX)

Network Support Analyst

Adding new client servers and hardware to the network, and other platforms as needed for GIS and government accounts. Monitor devices for latency and issues with networks. Maintaining active directory, as well as utilizing P2V, V2V, V2P on servers with VMware. Migrating desktops from older OS (XP, Vista) to Windows 7 in VMware. Working with carriers, and engineers on site to fix on going network/server/hardware, issues that can’t be resolved remotely. Development of the new ITIL compliant processes for service management documentation. Procured 6c Government Clearance for working on secured Government accounts.

May 5, 2008 – April 10, 2009 Tri-Con Industries (Lincoln, Nebraska)

Accounting Analyst

Create and manages closing timelines. Ensuring timely coordination of financial statement close process across functional areas, oversee the daily activities required to maintain the accurate general ledger balances. Quality checking the work of the general accounting (including, but not limited to cash, investments, fixed assets, royalty accrual, commission accrual, long term debt, and stockholders’ equity). Coordinate, prepare, and review monthly balance sheet and income statement accounts’ trend analysis, including monthly review with Controller. Manage sales and use tax accounting, reporting and reconciliation, including related tax filings. Process owner and liaison between accounts payables, accounts receivable, and outside accounting firm to ensure sales and use tax information is accurately captured, reported and filed in a timely manner. Monitor employee expenses in accordance with Company policy and manage timely reimbursement of employee business expenses.

August 12, 2005 – May 3, 2008 Dell Services (Lincoln, Nebraska)

Network Accountant

Adding new client devices and interfaces to the network. Monitor devices for latency and issues with networks, Working with accounting for all databases needed for the accounts payable and accounts receivable records. Maintaining active Directory, Databases, as well as utilizing P2V, V2V, V2P on servers with VMware. Migrating desktops from older OS (XP, Vista) to Windows 7 in VMware. Adding new users to the IP phone system, and into exchange server. Support with Remedy software updates and changes. Help maintain users work stations on a day to day basis.

Education Doane College, Nebraska

Graduation, August, 15 2011

Management Information Systems, Bachelors

Southeast Community College, Nebraska

Graduation, March, 18 2008

Business Administration, Associates

Certificates

Certified, September 2010

ITIL V3 Certified

Cisco Certified Training, February 2012

ICND1

Comptia A+ Essentials, June 2012

Comptia A+

References Eric Fritzler Manager at Dell Services

308-***-****

Marcus Jones Co-Worker at Dell Systems

714-***-****

Toby Oglesby Team Leader at Dell Systems

402-***-****

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