SANFORD K. PALMER, JR.

**** ******** **** • Atlanta, GA 30331 • 404-***-**** • acqrd8@r.postjobfree.com

PROFILE SUMMARY: TECHNICAL ACCOUNT MANAGER/ LOGISTICS SPECIALIST

Seasoned Account Manager with 12+ years of experience working in regulated environments, following strict technical protocols and procedures.

Deep experience serving as account manager and the first point-of-contact with customers to review requirements and ensure the appropriate delivery of goods and services.

Consistently earned top ranks for performance and customer satisfaction levels.

Expertise in implementing, installing, evaluating, leading, and maintaining safe environments, engineering processes and procedures, and entire departments towards organizational goals.

Proficiency in CAD, Gerber Software, and Microsoft Office Suite.

PROFESSIONAL EXPERIENCE

CSX TRANSPORTATION INC., Russell, KY

Account Manager / Trainmaster (2011 – Present)

Work with customers on a daily basis to ensure the timely and appropriate delivery of goods including hazardous and perishable materials. Review pickup and delivery requirements and adjust schedules and train sizes accordingly.

Manage the disposition of locomotives, ensuring that each is in proper working order according to the Mechanical Supervisor’s assessment. Maintain the rail condition and make pertinent decisions, for the safety and efficiency of each train run.

Supervise 45 direct yard employees, including Yardmasters, Clerks, Conductors, and Engineers as well as 100+ Over-the-Road Conductors and Engineers, in the ever changing scope of yard work daily. Drive safety enforcement, by conducting hundreds of safety and operational tests monthly, ensuring staff compliance with company and federal safety rules. Ensure that all trains are built, maintained, inspected, crewed, and departing on time every day. Manage a budget of $4.7M with a gross revenue of $12.7B.

Key Accomplishments:

Won the Pinnacle Award for 2014, as part of the Division with the highest customer satisfaction rating; finished #1 out of 10 Divisions.

Served as point-of contact and earned a high level of customer satisfaction with such firms as DuPont, Sara Lee, AK Steel and local coal companies. Frequently visited customer’s facilities to train their employees and ensure a high level of efficiency, safety and regulatory compliance.

Communicated daily with Dupont to review the daily placement of rail cars carrying hazardous materials.

Noted for managing highly profitable Sara Lee bakery location to ensure the on-time pick up and delivery of perishable goods, adjusting delivery schedules as needed.

Managed complex accounts with local coal companies with very demanding delivery schedules, requiring mixing different types of coal that came in on different trains and barges and ensuring blended coal shipments left their facility at certain mandated times.

Recognized for gaining the loyalty of AK Steel, 1 of the railroad’s biggest customers by communicating multiple times daily to arrange pick ups, deliveries, car inspections, locomotive allocation, and crew assignments.

Managed daily relations with the most important local customer, Big Run landfill to ensure that the right amount of cars were pulled and placed everyday.

Participated in training all T&E employees on safety and operational standards.

Conducted an average of 430 safety and operational tests per month.

Recognized for excellence in safety, recording 0 FRA injuries in 2012 and 2013.

Maintained a record of 92% on time train originations in 2014.

Successfully increased the profitability and efficiency of each coal train run by logging the accurate size of each train and ensuring that each train left with the correct number of cars; reduced the amount of shorted trains by 94%, saving the company millions of dollars in lost revenue.

Completed a battery of training courses, including Hazardous Waste Handling and Signal Comprehension, to be certified for employee training on safety rules.

INGERSOLL RAND INC., Atlanta, GA

Account Manager / Aftermarket Services Manager (2007 - 2009)

Managed the Parts Department, including parts sales and coordination with the in-house Service Department. Accurately quoted parts and service contracts, for increased sales. Successfully targeted drifted parts and service customers, recapturing lost business. Worked closely with cross-functional teams to ensure that availability of parts either in the warehouse or at the customer’s facility on time. Arranged shipping and logistics for parts to ship to our store or directly to the customer. Facilitated strong working relationships with shipping companies and arranged daily pick-ups and deliveries.

Key Accomplishments:

Was the Leader of the only Parts Department to meet all quarterly and annual sales goals for 2008.

Met and exceeded all quarterly service contract quotes and sales goals for 2007 and 2008.

Was an integral part of quoting parts for the largest IR service contract, GA Power, at that time.

Successfully identified and recaptured lost service and parts accounts, effectively increasing sales.

Trained on compressed air systems, including air compressors, air dryers, tools, and accessories.

VISCOM INC., Atlanta, GA

Account Manager / Field Service Engineer (2005 - 2007)

Installed and maintained Automated Optical Inspection machines throughout North America from South Carolina to Mexico to California. Performed machine startup and calibration, while assisting staff with product demonstrations. Prepared machines to be shipped to various trade shows throughout the United States. Set up and demonstrated machines during trade shows.

Key Accomplishments:

Serviced the largest wire bond AOI customer, Robert Bosch, in the Western Hemisphere.

Worked directly with Siemens, in Huntsville, Alabama, as the largest customer in the United States.

Prepped the machines for shipment in special air ride trucks due to their delicate internal electronics, handled the shipping logistics, and ensured that correct shipping procedures were used.

Assisted in demonstrating machines to customers and closing sales.

Trained employees at customer facilities to operate machines.

STONE MOUNTAIN TOOL INC., Atlanta, GA

Account Manager / Design Engineer (2004 - 2005)

Managed client accounts for the printed circuit board solder pallets. Oversaw customer accounts from inception to final product acceptance, driving importing of original CAD data, testing, and shipping. Worked closely with the client on design changes, followed up on those changes, and gave the final quote for work. Handled all customer design requests ranging from special electrostatic properties, materials, and solder types. Used CAD software to detail computer-generated drawings. Worked directly with the Design Engineers, Machinists, and PLC Operators on each unique piece.

Key Accomplishments:

Decreased project completion time by expediting the receipt and processing of customer design data.

Reduced quality failures by leading quality control team and increased quote acceptance rate.

Successfully assembled antenna test stands and captured accounts in new industries.

Managed all Gerber data which ensured that all designs were built to customers exact specifications and eliminated product compatibility issues.

Detailed all drawings, followed up on all quotes, and verified shipping for the largest accounts.

T-MOBILE INC., Nashville, TN

Account Manager / Customer Support Representative (2003 - 2004)

Worked directly with customers to resolve issues such as contract disputes, billing, and service disruptions. Sold new products and services as they became available. Received an average of 96 calls per shift, displaying exceptional professionalism while solving all customer issues.

EDUCATION AND TRAINING

Bachelor of Science: Aeronautical and Industrial Technology, Tennessee State University, Nashville, TN; 2002

Minor: Political Science

oDean’s List

oPresident of Alpha Eta Rho Aviation Fraternity 2002-2003

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