Tiara Black
**** *** ******* ** 404-***-****
Apt K-12
Smyrna, GA 30080 acqrca@r.postjobfree.com
Summary of Qualifications
Medical Terminology Injections Vitals
MediSoft Computerized Billing Blood Pressure Pharmacology
Appointment Scheduling Sterile Techniques Urinalysis
Insurance Billing & Coding Computerized Scheduling Medical Records, Ethics & HIPAA
Medical Collections Anatomy & physiology Microsoft Office Suite & 10 key
Filing Payment Handling Organizing
Answering Phones Customer Service Inbound & Outbound Call Center
Billing Analyzing LifeWorks/Ariel Benefit Salesforce System
Education MedTech Institute, Marietta, GA 4/2010 to 12/2010
Medical Assistant, Clinical
South Cobb High School, Austell, GA
High School Diploma 8/2002 to 5/2006
Certifications
CPR – Adult, Infant & Child w/ AED & First Aid
Certified Medical Assistant– Expected
National Certified Insurance and Coding Specialist (NCICS)– Expected
Employment
Member Service Representative
Morneau Shepell LTD, Dunwoody, GA 05/2014 to Present
Health Republic Insurance
Inbound and Outbound call center
Conducting open enrollment eligibility and enrollment.
Processes benefit enrollment via phone and online by explaining benefits and eligibility to the clients.
Knowledge of multiple medical benefits and premiums questions and concerns.
Ensuring confidentiality of records and adheres to establish records and keeping retention guidelines.
Maintain relationships with clients in order to facilitate perpetual enrollments.
Maintain annual open enrollment.
Excellent written and oral communication.
Maintain benefit counselor relationships during enrollment and reenrollment event. Keeping in contact with benefit counselors and communicating their enrollment results.
Provide feedback to the enrollment lead/manager and assist in identifying potential benefit counselor resources.
Processed direct ACH payments
Member Service Representative
Express Employment Professionals
Morneau Shepell LTD, Dunwoody, GA 12/2013 to 05/2014
Health Republic Insurance
Inbound and Outbound call center
Conducting open enrollment eligibility and enrollment.
Processes benefit enrollment via phone and online by explaining benefits and eligibility to the clients.
Knowledge of multiple medical benefits and premiums questions and concerns.
Ensuring confidentiality of records and adheres to establish records and keeping retention guidelines.
Maintain relationships with clients in order to facilitate perpetual enrollments.
Maintain annual open enrollment.
Excellent written and oral communication.
Maintain benefit counselor relationships during enrollment and reenrollment event. Keeping in contact with benefit counselors and communicating their enrollment results.
Provide feedback to the enrollment lead/manager and assist in identifying potential benefit counselor resources.
Provider Service Representative, BPO
Wipro LTD, Atlanta, Ga 11/2012 to 8/2013
Inbound call center for UnitedHealthcare for Provider Services
Medical Billing and Coding
Provide benefits, policy information in regards to a patient health insurance plan.
Handle multiple navigation programs and screen
Provide claim information and procedures
Provide appeal information and procedures
Medical Assistant, Customer Service Representative, Internship Weight Loss/ Lab Test, MD 11/2010 to 12/2010
Provide quality customer service while answering phones as well as greeting patients in person, maintained appearance of office
Processed patient medical records
Scheduling appointments also confirmed appointments
Coordinated with hospitals and coordinated with testing labs
Performed medical billing while taking medical history of patients
Assisted physician during examination
Collected and prepared lab specimens, drew blood, performed electrocardiograms