**** **** ***** **

Lawrenceville, Ga.

*****

770-***-****

acqral@r.postjobfree.com

Robert N. Miranda

My desire is to find a position within a solid service minded company, one that promotes personal growth and provides career advancement opportunities. I have over 18 year’s experience in the telecommunications industry as a installation technician. I have over 10 year’s experience in fiber turn-up and troubleshooting as well as installation.

August 18,2014 to present Blackbox Network Services

Network Engineer

Maintain and support Cisco network as well as Cisco communication

Manager and switches and routers. Perform service call and repair

equipment when need. Onsite engineer for Bank Of America.

Interface with Cisco support as well as Bank of America help desk

to resolve issues with the network.

June 15,2014 to August 15,2014 Anheuser Busch Company Wipro consulting.

Telecommunications Engineer Avaya, Nortel VoIP Migration

Convert Avaya and Nortel PBX’s as well and Avaya Key equipment

from analog to VoIP capability. Programming PBX and Key equipment

to meet VoIP protocol, installing T-1 trunk cards and or modules to

interface with Cisco routers. Connect PBX and or Key equipment to

the routers. Install T-1/E-1 cards in routers as well as FXO and FXS

cards into existing routers. Migrate from local central office operations

to full network VoIP integration with home office. Testing trunking

and programming new dialing plans on all equipment.

Perform Voice Engineering to include PBX system Installation, configuration and administration; Project manage installation and implementation of Avaya Definity PBXs ProLogix, G3si.

Avaya Servers S8300, S8500, S8700 with all features and adjuncts. Intuity Audix and Octel Voicemail systems

Raymond James October 28,2013 to May 18,2014

Telecommunications Engineer

Install and maintain telecommunications equipment. Perform adds, moves and changes to Avaya BCM and Nortel equipment. Install Avaya

450 and 8500 gateway and Cisco switches and wire ring down circuits

and test analog ports, trouble shoot T-1 and configure VoIP telephones

Telnet into PBX and key system devices make customer changes and repairs. Project manage branch project which included working with vendors overseeing wiring of voice and data network and the installation of data switches. Going to the site and testing and overseeing progress

of project interfacing with vendors.

July 15 2001 to May 03, 2013 AT&T Service tech 3 data com

Service Tech data com – Customer Service Operations

Install and maintain Avaya and Nortel voice and data equipment

Perform adds moves and changes on Avaya and Nortel equipment. Avaya G 450,G 650 gateways, As well as programming SIP trunking. Perform adds moves and changes

on Avaya voice over IP, Avaya Office certified,Nortel BCM.

Install Cisco routers and switches as well as repair Cisco equipment.

Ability to test and effectively isolate and repair Analog, Digital, Optical Data and Hi- Cap circuit troubles.

Providing technical assistance to the end user/vendor technicians in isolating trouble utilizing multiple types of test equipment.

Performed new turn-ups and installations of Data circuits and Fiber optic equipment. Performed new site inspections of bonding and grounding and interface with the customer on all National Standards on Grounding

Perform other duties as requested by Management.

RAD Ethernet Fiber Optic Converter qualified

Perform Voice Engineering to include PBX system Installation, configuration and administration; Project manage installation and implementation of Avaya Definity PBXs ProLogix, G3si.

Avaya Servers S8300, S8500, S8700 with all features and adjuncts. Intuity Audix and Octel Voicemail systems. Routinely

Performed Moves,Adds,Changes(MAC) was a big part of my daily job description.

Williams Communications Marietta, GA February 1998 to January 2001

Installation and Maintenance Service Tech

Perform maintenance, Installation on Nortel PBX and Nortel BCM and North star key system

Perform adds moves and changes as well as cabling patch panels and 66 blocks as well as bix and AT&T 110 blocks.

South Miami Hospital January 1994 to 1997.

Telecommunications Manager

Maintain AT&T system 85

Maintain AT&T Audix voice mail system

Manage venders for Hospital

Maintained and repaired outside plant and cable,perform Moves,Adds,Changes on systems 85 and perform maintenance on PBX

Repaired and Spliced all outside plant including Ariel and underground plant.

Performed Cable located

Education

Avon Park High School Aug 1981 to July 1985

United Electronics Institute Aug 1985 to Jan 1987

Tampa, Florida Associates Degree Electronics Engineering

Certifications on Nortel 21 through 81 installation and Maintenance Option 11 installation and maintenance.cs-1000 7.5 installation

Avaya 450 installation and maintenance

Avaya IP office 5.0

Nortel key system north star and BCM equipment as well as call pilot.

Nortel Call pilot

Avaya Call Management.

AT&T system 85 and system 75 installation and repair

Fiber optics training and splicing certification both manual and electronic

I have all my previous company educational transcripts and can provide them as needed.

Avaya IP Office 5.0 certification

Avaya 450g,650g,8300

Perform Voice Engineering to include PBX system Installation, configuration and administration; Project manage installation and implementation of Avaya Definity PBXs ProLogix, G3si.

Avaya Servers S8300, S8500, S8700 with all features and adjuncts. Intuity Audix and Octel Voicemail systems;

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