DAVID JOHN ALDRICH

**** ******* **** ***. ****

Dallas, TX 75254

Phone: 214-***-****

Email: acqr9e@r.postjobfree.com

SUMMARY

An experienced Customer Service Associate and Administrative Assistant with strong service skills and logistics experience. Strong analytical abilities, who perseveres to get the job done, has the ability to learn new things, and who can grow with the position. Detail oriented, efficient, effective and, strives for high customer satisfaction. A team player willing to go out of his way to help the team.

LOGISTICS

●Picks, pull and process ecommerce orders from the tickets that are system generated

●Packages all completed orders for shipping

●Meets daily goals

●Operates vertical order picker and pallet jack

●Generated revenue of over $6,000,000.00 yearly in the department

CUSTOMER SERVICE

●Listens effectively and asks appropriate questions to determine the customer's’ needs

●Meets and exceeds deadlines

●Builds relationships with customers to ensure customer satisfaction

SALES ABILITY

●Navigates customers in choosing the appropriate products that are needed to complete their projects

●Proactively communicates throughout the selling process knowledge of products and explains to customer how to use the products

●Actively manages the sales process to close the sale

●Able to up-sell products to generate additional revenue

OFFICE SKILLS

●Advanced skills in Microsoft Office

●Able to uses Microsoft Access

●Skilled in Quickbooks

●Strong payroll skills

RELEVANT EXPERIENCE

Lowe’s Home Improvement North Dallas, Texas 2012 to Present

Customer Service Associate, Lawn and Garden, Internet Fulfillment, Weekday Team

Vegas Image Parties Hurst, Texas 2002 to Present

Events Manager

Office Manager, 2004-2006 (Promoted to Events Manager)

Harbor Freight Tools Dallas, Texas 2012- 2015

Customer Service Associate

Paul Davis Restoration Carrollton, Texas 2007-2011

Restoration Contractor

Catholic Charities of Dallas Dallas, Texas 2001-2003

Assistant to the Director of Resettlement (2002-2003)

Administrative Assistant Orientation (2001-2002)

EDUCATION

Bachelor of Arts, Economics

Wayne State University, Detroit, Michigan

Master of Arts, Religious Studies

Sioux Falls Seminary, Sioux Falls, South Dakota

Master of Arts Program

University of North Dakota, Grand Forks, North Dakota

ACADEMIC ACHIEVEMENTS

●American Legion School Award recipient

●Graduated undergraduate with Distinction

●Recipient Bleeker Academic Scholarship Sioux Falls Seminary

●Gold Key Society

LANGUAGES

●Fluent in Spanish

●Fluent in French

●Speaking ability in German

LIFE ACHIEVEMENTS

●Eagle Scout, Boy Scouts of America

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