Tobey Woolwine

Manager

***** ***** ******* **. * West Harrison, IN 47060 I 513-***-**** I acqr5l@r.postjobfree.com

Qualifications Summary

Accomplished consummate professional manager with over 19 years experience as Retail Store Manager.

Accountable for having the location with lowest turnover at Bob Sumerel Tire & Service (BSTS) for the last 18 years.

Responsible for having a location that exceeds 1.75 million in sales every year and having the number two location in tire units sold every month for the past 13 years.

Attained a CSI score of 96% or higher since implementation of Marketplace Insights customer callback program.

6-time Safety Award winner.

2-time Most Efficient Award winner.

Proficient in Treadex, ASA, and MS Office.

Professional Skills

Initiate needed change, highly adaptive, and able to motivate others in the organization.

Passionate about profession and the development of company directives.

Impressive ability to deal with difficult people and situations.

Successful in counseling, mentoring, and teaching each team member to boost performance and career growth.

Ability to create focused and collaborative results.

Polished customer service skills that exceeds expectations of all customers.

Excellent oral and written communication skills.

Professional Objective

Obtain a regional management position with growth opportunities where I can maximize my management skills, recruiting techniques, and training experience while assisting a company grow towards a productive and successful future. To create integrated strategies to develop and expand existing and future customer sales by:

Positive time management.

Personal initiative to create solutions.

Being accountable for myself and my team.

Creating a new leadership style to motivate others.

Identifying and focusing on high-payoff activities.

Consistently measure and monitor productivity of all locations.

Promptly welcoming and adapting to change.

Creating an atmosphere for teamwork that leads to success.

Working harder and smarter.

Expectations set high.

Results through information.

Efficient use of resources.

Hirlinger Chevrolet

Service Advisor

2/15-present

Bob Sumerel Tire & Service/AAA

Retail Store Manager 1995-2/2015

Responsible for location sales/profit goals while promoting changes to affect bottom line on P&L.

Accountable for achievement of team goals by holding team accountable with coaching and counseling.

Obtain, establish, and track monthly sales objectives for tire, service, and membership sales.

Woolwine Page 2

Drive sales by holding daily huddle meetings with team members ensuring that team members provide exceptional customer service through the sale and over the phone.

Utilize results of the PMI to educate and sell needed services to the customer.

Adhere to BSTS/AAA telephone process on all phone calls. Clearly explain features and benefits of all products and services to customer.

Enter point of sale invoices following invoice/work order flow procedure.

Assist in maintaining control of company assets.

Maintain a clean and well-organized store to promote a safe work environment.

Ensure each customer receives the ultimate customer experience by providing a friendly environment to include greeting and acknowledging every customer, prompt resolution of complaints.

Maintain solid product knowledge.

Adhere to all policies regarding safety & health.

Attend and participate in manager meetings, contribute to team goals, and share my knowledge and skills with other managers.

Assist with tire and service work as needed throughout the day.

Responsible for development and retention of team.

Involved in every aspect of location operation.

Training

Certifications from all related tire manufacturers since 1995

Effective Personal Productivity course - certificate of completion 2010

TPMS certified since 2010

M.A.S.T. product expert certified

Cooper Tire Co. product expert certified

Cooper Tire Co. sales specialist certified

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