KARLA TURNER

*** *. ****** ***

TULSA, OK *****

PROFESSIONAL SKILLS:

Successfully completed Production Effectiveness Improvement, Continuous Improvement and Faculty Training projects within the Service, Oil and Gas, Non-Profit and Telecommunication Industries

Certified Lean/ Six Sigma Green Belt, PMP, Leadership/Management Training Courses, TQM, 4DX, DISC

Experienced in development and training staff in quality, safety and process improvements.

Led and delivered multiple high profile projects for global operational improvements.

EDUCATION:

VILLANOVA UNIVERSITY – EXPECTED GRADUATION 2016

LEAN/Six Sigma Master Black Belt

Business Process Development Certification to be completed July 2015

Bachelor of Science, Business Development Degree completion date May 2016

TULSA COMMUNITY COLLEGE, Tulsa, OK

Associate Degree, Communications (HR & Operational Focused)

DAKOTA STATE UNIVERSITY, Madison, SD

Education Program

TECHNICAL SKILLS:

Windows XP, Windows 7, SAP Software, Navigator, ADP, Oracle, Glovia, Crystal Reports, Navision, Microsoft Office: Word, Outlook, Excel, PowerPoint, VISIO, Work Force Management

PROFESSIONAL EXPERIENCE:

ERICSSON TELECOMMUNICATIONS/NATIONAL FIELD OPERATIONS

Process Engineer - National Quality Team - Field Operations -10/2012 – 03/15

Project Lead on several projects with cross functional teams for National Field Operation process improvements utilizing Lean/Six Sigma Methodologies.

Monitored and controlled the processes by ongoing global training and development programs across all impacted internal organizations.

Interview National directors and managers to define and resolve processes in order to improve performance and build business case proposals.

Directly involved with all global stakeholders within the corporation to identify process gaps, and/or develop new processes.

Report to executives the adoption rates and compliance of new and improved processes.

Conduct field studies, time motion studies, and provide training to all stakeholders.

Directly involved in all areas of developing processes that impact operations improvements, cost drivers, LOE’s, SLA’s and KPI’s.

Create documentation, bulletins, work level instructions in order to implement training and development for all stakeholders.

Delivered multiple projects that were implemented globally and saved the company an average of $5,000,000.00 per project.

Facilitated the National Ways of Working Call which communicated to all global teams the changes and updates that impacted their teams weekly.

PROFESSIONAL EXPERIENCE:

NANA MANAGEMENT SERVICE/REMOTE CAMP DIVISION, Anchorage, AK

Operations Management Assistant

04/2012 – 08/2012

Assessed the current organizational technical processes and human practices to determine changes to improve the service operations.

Created strategies for both the business development and employee readiness for the organization with the focus on behavioral changes in daily operations.

Planned, developed and integrated training, safety, process and procedure changes, providing various activities and projects for delivery of the intended changes

Analyzed current training practices, improved, developed and implemented change as needed for Quality Assurance, new hire orientation and safety policies.

Developed new organizational process and procedure manuals, implementing training and assuring functional and realistic expectations for corrective and preventative actions.

Generated and maintained advocacy with executive members of the drilling and mining companies to communicate realistic expectations, drive change and facilitated projects to assure organizational and human success

Directly responsible for communicating strategies and conducted necessary activities and implementation of all new processes, systems, and procedures.

Directly responsible for training of personnel concerning successful functioning of newly implemented systems or procedures to ensure a safe and healthy work environment.

Analyzed data, gathered and developed solutions and/or alternative methods of proceeding, created new procedures, assured the training and implementation of those changes were communicated as well as the necessary resources were available to assure success for staff and contractors.

Communicated to the executive teams the impact of all changes and the risks and benefits of those changes

Assisted in QA projects and safety record management to assure compliance with OCHA standards and regulations

OIL STATES INTERNATIONAL, Tulsa, OK

Operations/Production Control Manager

07/2010 – 03/2012

Analyzed and improved procedures in the day to day operations of a small fast growing manufacturing facility, within the production process and employee placement and growth utilizing S5, Kaizen Workshops, Kanban, Lean Metrics, Root Cause Analysis, Value Stream Mapping, etc.

Served as key member of executive team to strategize the necessary operation improvements in the Quality Assurance, Engineering, Production Control and Production and Assembly Departments

Directly involved with interviewing, hiring and training of new employees to support the substantial growth and production needs.

Developed and implemented production tracking and quality control systems

Analyzed production, quality control, maintenance and other operational reports to detect production problems

Served as liaison between the production team to the customer support teams

Led weekly production evaluation meetings with department managers and executive staff

Reviewed operations and conferred with technical and administrative staff to resolve production or processing projects

Maintained current knowledge of the quality control field, relying on current literature pertaining to materials use, technological advances and statistical studies

Reviewed processing schedules and production orders to make decisions concerning inventory requirements, work procedures, and duty assignments, and time constraints

Communicated with department personnel to ensure successful functioning of newly implemented systems or procedures

Analyzed and gathered data to develop solutions, or alternative methods of proceeding

Created new procedures and assured the training and implementation of changes in process and procedures

Developed and implemented records management program for filing, protection, retrieval of records and compliance assurance with customer contracts and regulations

FACET INTERNATIONAL, Tulsa, OK

Accounts Payable Clerk -10/2008 – 05/2009

Facet focused business for filtration and absorption of liquid, gas, air

Became reinvested into the operational side of the business

Matched purchase orders, invoices and shipping documents to verify correct payment

Generated checks to clients, vendors and employees

Performed general office duties such as filing, answering telephones, and handling routine correspondence

Accessed computerized financial information to answer general questions as well as those related to specific accounts

Calculated, prepared, and issued bills, invoices, account statements and other financial statements according to established procedures

Reconciled or noted and reported discrepancies found in records

RDK AND ASSOCIATES, INC., Tulsa, OK

Executive Research and Data Assistant - 11/2007 – 10/2008

Assisted executive team, (President, VP, Sr. Partners, and Jr. Consultants) by conducting research, compiling data and preparing documents for consideration and presentation by executives, committees and boards of directors

Filed and retrieved corporate documents, records and reports

Answered phone calls and direct calls to appropriate parties or take messages

Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software

Prepared agendas and arranged for events and meetings, such as coordinated catering for luncheons, committees, board and other meetings

Performed general office duties, such as ordering supplies, records maintenance, database systems management and general book keeping

OKLAHOMA AIR NATIONAL GUARD, Tulsa, OK

Organizational Family Readiness & Retention Coordinator - 06/1987 – 01/1998

Facilitated organizational development and change to support the service members’ family readiness

Organized and developed, or obtained, training procedure manuals and guides and course materials such as handouts and visual materials

Established and maintained relationships with other agencies and organizations in the community

Communicated information at local, state and national levels, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures

Advised military staff concerning personnel, managerial, and marketing policies and practices and their potential effects on organizational effectiveness and efficiency

Researched and analyzed member or family needs to determine program directions and goals

Assessed support and training needs through surveys, interviews with military and family members, and consulted with officers and enlisted military personnel to ensure family support during activation of unit

Selected and assigned instructors and schedule classes to conduct necessary training.

Developed an ongoing network of communication and information to support the service member's family

Represented National Guard in relations with community and emergency readiness institutions

Evaluated organizational effectiveness, productivity and efficiency, including the nature of volunteer membership and leadership

Directed fundraising activities and the preparation of public relations materials. Dealt directly with public relations officers and community members

Formulated and implemented training programs, applying principles of learning and individual differences

Directed activities of military service members and family volunteers

Analyzed data, using statistical methods and applications, to evaluate the outcomes and effectiveness of family program to support the readiness and retention of the National Guard

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