Marcus Gray

**** ****** ***** ** ***. *

Conway, AR 72034

501-***-****

acqr14@r.postjobfree.com

Objective

Driven professional with extensive experience in engagement, technical support, customer service, and project management. Demonstrated history of producing excellent customer service, loyalty, passion, strong interpersonal skill, time management, and research. Poised and competent with demonstrated ability to easily transcend cultural differences.

Education and Training

University of Arkansas Community College Morrilton/ January 2014-Present

(will graduate with a degree in CIS December 2015)

University of Central Arkansas, Conway, AR /August 2006-2007

Business Marketing

University of Arkansas at Pine Bluff, Pine Bluff, AR/ August 2005-2006

Business Marketing

Pine Bluff High School graduate, Pine Bluff, Ar 2005

Professional Experience

University of Arkansas Community College Morrilton

Computer Services Intern / June 2015 – Present

•Assist with service tickets of malfunctioning computers, printers and other electronic devices

•Installed servers, projectors and other electronic devices

•Set up computer labs

•Cable Management

•Computer processing

Work Experience

Customer Loyalty Agent/Hewlett Packard, Conway, Ar/September 2012-July 2013

Resolving consumer technical issues (hardware and software) to service, product, technical, and customer relations questions on subjects such as features, specifications, and a High energy team player, creative and imaginative in developing customer solutions alone or as part of a team.

Sales Associate/Walmart Supercenter/ March 2011-January 2013

Provided outstanding customer service, generated sales, merchandise product, managing inventory, administrative duties, and support the store management team. Call center associate for Att, Verizon, and Sprint.

Sales Associate/Dillards/Pine Bluff, AR/April 2008-May 2010

Provided outstanding customer service, generated sales, merchandise product, managing inventory, administrative duties, and support the store management team.

Telemarketer/Heritage/Conway, AR/October 2007-2008

Responsible for calling prospective customers, businesses, and clients with the goal of receiving donations for foundations. Performs lead generation to create viable list, calls potiential donors, and follows up on prospects.

Additional Information

Recognized for my customer service achievements at Hewlett-Packard

Received employee of the month awards from Walmart Supercenter

Volunteered for the animlaral shelter and Bethelam House

References

Burdell Lee Felicisa Collins

Technical Support Supervisor Men Supervisor

Hewlett-Packard Dillards

2120 Ledgelawn Dr 1620 Harding rd

Conway, AR 72034 Pine Bluff, AR 71603

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