TERESA L. GRAHAM

Brooklyn, New York ***** acqqpx@r.postjobfree.com 917-***-**** – Cell

Administrative Assistant with 14 years of healthcare experience. Supported internal clients with differing needs and aggressive timetables. Strong work ethic, detailed oriented, able to multitask without sacrificing quality, brings in all projects within time limits.

Calendar Management Purchasing Accounts Payable Medical Records Coordinator Customer Service

Technical Skills

Microsoft Office 2007, 2010 XP, NextGen, ChartMaxx, Intranet/Internet, Typing 70 wpm, Knowledge of Medical Terminology

ROCHDALE VILLAGE 5/15-7/15

Income Survey Verification Clerk (Temp Assignment)

Worked with the Executive Assistant and (4) Income Survey Clerks

•Entered Income Affidavits/Surveys via data entry onto accounting database for HUD/NYS reporting.

•Reviewed and updated affidavits for family income, composition, SSN, notary and signatures.

•Met with cooperatives to discuss incomplete information, hardships, government issued documentation.

•Extensive communication with cooperatives (tenants) via large volume of incoming calls and met in person.

•Organized filing of completed surveys in Allocations Department/Back-up and Relief Receptionist.

THE FORUM GROUP (AGENCY) 3/2014

Administrative Assistant at Bellevue Hospital Psychiatric Department (short assignment)

Worked with the Director of Psychiatry – Division of Drug and Alcohol Abuse Division

• Researched articles and manuscripts via Google Scholar for Director and Research Associates.

• Extensive Dictaphone use in transcribing correspondence, drafts of manuscripts and articles.

• Answered calls from professors, literary agents, authors, doctors, fellows, executives and administrators.

MAIMONIDES MEDICAL CENTER (Adult Primary Care Clinic/Emergency Dept.) 1999-2012

Administrative Assistant, Adult Primary Care Clinic (2002-2012)

Supported a staff of 17 including: Vice President, Associate Vice President, Medical Director, administrative and clinical staff.

• Maintained and updated calendars, arranged meetings and travel for senior management.

• Fielded calls from patients, doctors, hospital employees, insurance and pharmaceutical companies. Interact with patients on administrative issues from medications to appointments.

• Assisted with assignments, projects for administrative and medical staff. Composed correspondence for senior clinic staff and insurance companies upon request.

• Partnered with the Medical Director in Resident Affairs with medical students and residents rotation requests, orientations, meetings, scheduling and preparation of evaluations.

• Mediate problems of patients and support staff on administrative issues from billing to transportation. Processed medical records requests from law firms, hospitals, clinics, patients, insurance companies and agencies.

• Prepared all vendor requests, purchase orders and spreadsheets for payments to Finance.

• Updated payroll information, licenses, DEA Certificates, CME Credits, and evaluations. Communicated regularly with agencies for credentialing information.

• Maintained Hospital and Ambulatory Health Services Network Clinics Policy & Procedure Manuals.

• Handled Payroll duties, check distribution, signature logs and special requests.

Administrative Assistant, Emergency Department (1999 -2002)

Assisted the Chairman, Vice Chair, Director of Pre-hospital Care and senior departmental managers. Supervised secretary, temporary employees and volunteers. Provided support for staff of 35 doctors, 65 nurses and 200 other staff members.

• Worked with Vice Chairman and Academic Affairs with medical students and residents’ rotation requests, orientations, meetings and evaluations.

• Maintained Quality Assurance (CQI)/Patient Complaint database. Tracked and followed up cases, reminders and medical records requests, from inception to final outcome.

• Attended Faculty, Staff, CQI, Mortality and Morbidity, Managerial Meetings. Transcribed minutes.

• Assisted the Director of Clinical and Administrative Operations in organizing the Domestic Violence Meetings.

• Maintained files for Emergency Department staff. Updated credentialing information, licenses, DEA Certificates, CME Credits, and evaluations. Contact agencies for credentialing information.

• Maintained Hospital Wide and ED Policy and Procedure Manuals, filed daily log/end of shift reports, database for ED Radiology Discrepancy Reports.

• Coordinated registration for ACLS, PALS and BCLS classes to employees, residents, students at Maimonides and outside institutions. Handled monies, attendance lists, materials and registration lists.

• Maintained medical and office supply inventory. Ordered supplies, maintained vendor files.

Temporary Medical Administrative Assistant at Gouverneur Hospital and NYU Medical Center. 1998

Prior to 1998, held various administrative roles within Barclays Bank, Metro North and Deloitte Haskins and Sells.

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EDUCATION

Certificate, Medical Administrative Assistant, Brooklyn College

A.A.S, Executive Secretarial Science, LaGuardia Community College

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