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Customer Service Engineer

Location:
Arlington, VA
Posted:
July 13, 2015

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Resume:

LEE WASHINGTON

Senior Network\Systems Engineer

**** ********** **. ***

Gainesville VA 20155

703-***-****

acqpxw@r.postjobfree.com

TS/SCI/FSP SSBI date 04/15

Increased web content by implementing Cisco ASA Pix firewalls and Websense IDS to monitor and throttle the bandwidth of the network. Perform as a Network Administrator implementing and editing ACL lists for security and control on VPN’s. Upgrade out of date routers and switches with the latest IOS. Monitor the bandwidth using Cisco Works and Load balancers to insure proper usage of bandwidth. Install and configure Taclanes and Fastlane Encryption and Vormetric Encryption at Rest devices to maintain security. Configured BGP, OSPF, EIGRP STP, protocols for various Oconus sites. Proven ability to deliver effective strategies through the application of highly developed technical and problem solving skills. Impementation and administration of of Windows 2000, 2003, 2008 Active directory for large government clients. Extensive experience on Server Configuration, GPO’s DHCP and Service pack upgrades. Maintained and monitored Exchange Servers worldwide.

TECHNICAL / MANAGERIAL SKILS

Certified Comsec Custodian

Taclane, Fastlane Kiv -7

Mentored and Managed a staff of 30 employees

Actively used the ITL methodology when deploying software

Performed personal growth and educational development for employees.

Maintained a Government budget of 2 million dollars.

Client/Server Architecture, Windows Server 2008, Unix

Predictive Model & Support Management for a Government based environment

Full Life-Cycle Software Development; Extensive Experience with Windows based environments.

Hardware: PCs, Hewlett Packard Dell, IBM, Fiber Flex Modems / ODS Modems, KG-84, KIV and NES encryption devices, HIPAA, CAT-5 and Fiber Optic cables, Taclane and Fastlane Encryption Devices, Cisco Products 2600 – 7000s ASA Pix firewalls, Switches, Digital Senders.

Windows 2003/ Server 2008, NT, XP, and Office, Lotus 1-2-3, Pro, Excel, Syslog, Remedy, Lotus Notes, Info, MS Office, Arc Serve,, Enterprise Administrator, HP Open View, Microsoft Office,, Spectrum, Corel Office Suite, XP, MS-Access, Microsoft Exchange, Microsoft Vista, VM Ware, Microsoft 2007, Digital Senders,ITILv.3, Arc Sight, Cisco Works, Hercules, Macintosh, Comsec Custodian, PolyCom Certified, Websense IDS software, HyperV, ICSA certified, Bluecoat, CWE, AIN, SharePoint 2007.

Cisco Routing Protocols: BGP, OSPF, EIGRP, PPP, VRRP, VOIP, Cisco UCM, Cisco Prime

Collection Methodologies: HUMINT, SIGINT, MASINT, ELINT

Internet / Networking – TCP/IP SNMP, SYSLOG, HTTP, SSL

Oconus Travel: Uzbekistan, Kazakhstan, Kyrgyzstan, Turkmenistan, Moldova and Tajikistan

Net scout Solar Winds HP Open view Cisco Works.

T1/T3, OC3, IPV4,IPV6, TACAS,

Viso and AutoCad

NAS storage Devices EMC2

Network Security- NESSUS, RADIUS SERVER, What’s Up Gold, Visual Route, Arc Sight

Websense, Net scout, Snort.

EDUCATION

1986 thru 1989 University of Wisconsin; History / Finance. Finishing B.A end of 2012

1984 thru 1985 Golden Valley Lutheran; History / Finance A.A.

EXPERIENCE

Sr. STAFF NETWORK Engineer

Lockheed Martin – Herndon VA Dec 4 2013 – Present

Icreased web content by implementing Cisco ASA Pix firewalls Websense IDS, SNORT, ARCSIGHT, and Net Scout to monitor, throttle and protect the network. Upgrade the Network for new cyber-attacks and preventative measures.

Created Daily Operations Manuals and SOP’s for the NOC

Lead and conduct TEM’s

Perform as a Network Administrator implementing and editing ACL lists for security and control on VPN’s

Monitor the bandwidth using Cisco Prime and Load balancers to insure proper usage of bandwidth. Install and configure Taclanes and Fastlane Encryption and Vormetric Encryption at Rest

Use COTS and GOTS software to check for new malware or other potential threats to the network.

Brief and advise IC community VIP’s on the latest software and anomalies that occur during a day to day basis.

Monitor new clusters added to AWS Cloud environment

Familiarity with Linux based routers.

Upgrade and install out of date IOS’s for switches and routers and firewalls.

Hands on CLI with Cisco 2900, 3500, 5500 7010 and 7018’s

Extensive experience on Server Configuration, GPO’s DHCP and Service pack upgrades. Maintained and monitored Exchange Servers worldwide.

Create and maintain Virtual servers and workstations

Patch updates using Microsoft WSUS.

Configure baseline hard drives for workstations and servers XP 2007, Vista..

Sr. Network Engineer

Trinity Government Solution-Chantilly VA Dec 2012-Dec 2013

Updated GPO Policies for the FBI

Managed Active Directory Forest

Configurured Poly Com devices for VTC for the FBI

Deployed and Installed Microsoft Lynx

Implemented Daily Operations Manuals for trouble shootinge

Configure Windows 2008 2012 Servers

Train Breau employees on latest Microsoft Technology

Configure Routers and Switches for VOIP.

Used AWS and Windows Azure for Cloud technology

Senior Network Engineer

PGTEK, Inc. – Reston, VA, October 2011 – Dec 2012

Test and evaluate various geospatial software…GIMS ACUATE, Arc GIS

Performed certificate and accreditation of various system and hardware platforms.

Provide installations and configuration troubleshooting and customer service.

Find fault isolation for all systems and peripheral equipment.

Monitor network servers and continually analyze server behavior.

Monitored and configured the Cisco ASA firewalls switches and routers to ensure proactive protection of the WAN.

Ensure operation system security by applying appropriate patches and upgrades.

Advise the customer on the advantages of using OWT.

Systems administrator Windows Server 2008, Backups, Software Issues, LDAP, SAN, DHCP, Log files.

Administered and maintained SharePoint website for developer’s database architects.

Systems administrator 4 / Imagery Analyst

TASC, Inc. – Herndon, VA, May 2011 – October 2011

Comsec Custodian

Designed and implemented a WAN network for DIA.

Performed administration for Server 2008 and 2003 windows platforms

Maintained and configured SharePoint 2008 web site that hosted Agile development and workspace.

Update and download security patches for various software and operating systems.

Install and remove hardware.

Configure various displays for the Cinnemassive multi-screen platform.

Prepared network diagrams using VISIO software.

Responsible for preparing SOP’s for various equipment.

Participate in ERB TEM meetings with the customer.

Advise and suggest new COTS hardware and software for the customer.

Adjusted and reconfigured cable wiring within the facility to provide video.

Systems administrator Server 2008, Backups, Software Issues, LDAP, SANs, Software Patches, Active Directory

Used ESRI, Google Earth along with ArcView for SIGINT and ELINT for collection.

Deployed Cisco Pix Firewalls and Taclanes world wide

Administer and configure active directory for cpu’s, printer, user groups ect…..

Deployed ArcSight to strengthen the corporate LAN / WAN infrastructure

Communicate with DISA on various telecommunications lines we could traverse for connectivity.

Installed and configured Cisco ASA firewalls for deployment with the proper configurations for ad-hoc installations

Network Engineer LAN Team Lead

SAIC Inc., Virginia December 2004 – May 2011

Comsec Custondian

Monitor and maintain, upgrade network connectivity for a Government agency.

Build and configure servers that are scalable to the infrastructure of the LAN.

Conduct the system analysis to maintain the integrity of the full-life-cycle of

the products in use.

Perform the administration and maintenance of the servers and computers and

Switches and Routers.

Act as a Customer Service Liaison to facilitate meetings with outside vendors

and the customer.

Responsible for ensuring that the project delivers to government expectations

on time and to the specifications of the budget.

Lead medium to large complex projects at every phase of the task.

Manage the project work as defined by the government.

Prepare reports and give presentations.

Perform elaborate analyses and studies.

Provide highly technical and specialized guidance concerning automated

solutions to complex information processing problems.

Perform as a consultant in highly specialized leading edge technologies

and methodologies.

Read and write cables to the field.

Perform as the acting lead for the LAN team.

Mentor and train employees in a government business setting.

Act as a liaison between Staff employees and VIP’s at the customer site.

Maintain and monitor the LAN at the customer’s site.

Advise the customer on various new technologies that would enhance the network.

Upgrade and suggest new COTS and software for the network.

Configure and adjust ACL Lists

Configure and Monitor Cisco ASA Pix Firewalls

Use Netscout load balancers to optimize maximum bandwidth.

Configured and stand up several SC-2 facilities and Scif’s in the WMA

Network Watch Officer\Liaison

Lockheed Martin – VA, February 2001 – December 2004

Monitor and maintain network connectivity for a DOD and Intelligence communities in an NOC environment.

Provide critical information to Government VIP’s by disseminating and writing cables to and from the field.

Use SIGINT and ELINT methodologies for the target and analyst of various

signals and electronic footprints in targeted areas for surveillance.

Monitor the networks and Media for information that would be valuable for intelligence.

Read and write cables going to the field or to the policy makers.

Conducted morning briefings for Government VIP’s and staff.

Monitor and configure Cisco switches and routers.

Advise officers and Staff on the status of the network.

Implement and monitor the Access-List for in-bound and open routers.

Open and deny classified ports for the SIPRNET and INTELINK.

Act as a liaison between Staff employees and VIP’s at the customer site.

Mentor new employees coming into the intelligence community.

Adjust and balance budget for ad-hoc Cots purchases for the field.

Perform daily O&M functions for the various LAN and WAN environments.

Monitor and maintain DS-3 to T-3 links from terrestrial links to satellite links.

Upgrade existing Cat-5 networks to FDDI.

Prioritized critical outages by severity, which would affect DOD and Intelligence community networks.

Monitor a 24/7 classified HP Open View monitor for critical outages.

NOC Supervisor on the ATM Backbone during 9/11.

Configured and maintained Microsoft exchange server for a classified directorate.

Maintained and configured Lotus Notes for the back end customer.

Senior Network Engineer

Sytex, Inc. – McLean, VA, September 1991 – February 2001

Install and Support Cisco routers for the Department of Justice HIDTA program..

Perform site surveys for the instillation and conversion to the SIPERNET.

Configure and install Cisco series routers and VOIP phones.

Configure and strap KG-84 and KIV encryption devices.

Install and run CAT-5 and Fiber optic cable.

Support the trouble desk with Tier 3 level resolution.

Purchase and test new software for the LAN and WAN networks.

Monitor and resolve issues concerning the ADNET WAN.

Configure Static and DDR routes

Systems administrator

AT&T, Chantilly, VA., June 1999 to Sept 1999

Support the local LAN for the National Infrastructure Protection Center, for the FBI.

Troubleshoot TCP/IP connectivity.

Configure and support Windows 95, Windows 98, and NT clients.

Support user operations on the FBI Mainsail Program.

Configure and install unclassified and classified hardware for field personnel.

Install and support VTC software for IBM laptops on an unclassified network.

Administer user support for AT&T's dial-up access for the Internet.

Provide technical support for field agents.

Senior systems engineer

Wang Global Services Inc. Mclean VA., Aug 1998 to June 1999

Installed encryption devices and perform NT upgrades worldwide for the Defense Intelligence Agency. Performed customer support for clients using Lotus Notes, NT, Microsoft office and Motorola Encryption devices, (NES).Troubleshoot TCP/IP connectivity.

Install NT Servers and Workstations.

Install Lotus Domino Servers.

Install and configure Cisco routers and NES equipment.

Analyze and resolve application systems problems.

Repair and install fiber.

Provide technical advice / support in areas of trouble shooting in an NOC (Tier 2 & 3 Helpdesk Level.)

Provide network statistical and topological design support to clients installing or upgrading LAN or WAN

Manage and support a WAN system of over 5000 users.

Recommend additional software to the client upgrade.

Monitor the client’s transition from a Novell or Banyan based environment to NT 4.0.

Provide data analysis targeting reoccurring problems in a LAN or WAN environment.

Resolves outstanding trouble tickets.

Support and upgrade 110 NT servers on wide area network.

Perform as Team Leader on new installs.

NT Administrator

Potomac Electric Power Co: Washington, D.C., May 1991 to Aug 1998

Performed as a Team Leader implementing and directing a massive NT rollout of 3000 machines supporting 3500 users. Projects include:

Configure and Install network switches

Install and tip Cat-5

Pulled cable through ceilings and walls to connect PC’s and printers to the server.

Monitor the network using WHAT’s Up Gold to ensure circuits reliability.

Used Flukes to find breaks along the circuit

Located mislabel wiring on Punch down panels using Fox and Hound hardware

Monitor the response time of calls to insure quality customer service.

Familiar with Computer Networking, in both LAN and WAN environments using Novell 4.1 and NT Enterprise.

File and document trouble tickets. Implement system upgrades.

Test and debug newly purchased software.

Install Internet browsers.

Train and supervise field technicians and Tier 2 level support on the help desk.

Administer trust relationships between satellite offices. Install and remove hardware components.

Implemented triage environment for the helpdesk to ensure quick and accurate assessment of trouble calls.

Insure quality customer service by randomly monitoring incoming phone calls.

Prepare performance appraisals.

Achieve the Best-In-Class LAN service excellence through customer service

surveys.

Computer Technician

CACI INC. July 1989 to May 1991

Installed CAT-5 throughout various federal buildings in the WMA

Configured and deployed plotters and printers.

Deployed and configured BANYAN Vine software and Happy Mail

Upgraded and replaced Video terminals.

Replaced and upgraded RAM in WANG terminals

Istalled HVAC systems to cool systems in closets.

ADDITIONAL TRAINING

CMO Training – Recognized by SAIC.

Microsoft Certified Engineers Program

Training provided by ATI Institute

Certified Paralegal, certification obtained from the University of Wisconsin

Network Encryption Certified

Tempest Certified -- Recognized by the Pentagon Staff and VIP's and Lockheed Management for bravery during the 911 attack on the Pentagon

PROFESSIONAL ACCOMPLISHMENTS

Lead the project for the R&D of a COTS device that is in use by the SAR customer and placed on their COTS list.



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