William Hogan

Retail Operations Manager

Eaton Rapids, MI 48827

acqpgm@r.postjobfree.com - 517-***-****

In quest of suitable opening as a District/Regional Manager or similar position with a performance oriented organization, where I can bring my skill-sets to effective use for driving the organization growth along with personal development. I have a high drive, work ethic and enthusiasm to succeed.

WORK EXPERIENCE

Customer Logistics Manager

Ryder Inc - Lansing, MI - May 2014 to Present

Responsibilities:

Shipping, Receiving, sequencing, small lot. Knowledge of DOT/OSHA regulations as well as hazardous materials.

Continuous training of associates regarding safety and work details. Daily contact with the customer (General

Motors) in regards to any variation in shipments or time of departure. Supervise 100+ associates in a 1.3

million square foot facility. Daily audits and inventory with data input. Communicate to upper management

daily progress made or issues that may impact other shifts. Monthly assessment of plant departments.

Accomplishments

Reduced the amount of safety accidents from previous manager from 36 per year to 3 a year which is one of

the best in the plant. Maintained a 100% rate of on time shipments. Developed Team Leads for advancement

into management positions. Increased productivity while lowering accident rates.

Skills Used

Used the 5S system and Kaizan approach to cleanliness and safety. Building my associates into a team that

supported each other through positive reinforcement, coaching and leading by example. Used Windows Excel,

Word, MGO and various other programs on a daily basis. Analyzed daily shipments and staffing needs for

profitability, safety and on time delivery.

Assistant Manager

Dollar General- Lansing, MI Feb 2014-May 2014

Responsibilities

Open the store a minimum of two days per week; close the store a minimum of two days per week.

Authorize and sign for refunds and overrides; count register; deposit money in bank.

Assist in ensuring the financial integrity of the store through strict cashier accountability, key control, and adherence to company security practices and cash control procedures.

Manage store in Store Manager's absence.

Assist Store Manager, as directed, with scheduling employees; enter payroll information into computer.

Assist Store Manager, as directed, in providing adequate training for employees.

Review operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.

Order drop-shipments and other areas of store as designated by store manager.

Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis.

Assist with the efficient staging, stocking and storage of merchandise; unload trucks.

Ensure that merchandise is presented according to established practices and Store Manager direction; utilize merchandise fixtures properly including presentation, product pricing and signage.

Assist in plan-o-gram implementation and maintenance.

Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.

Conduct safety meetings; help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.

Provide superior customer service leadership.

Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. Assist Store Manager in ensuring employee compliance

Complete all paperwork and documentation according to guidelines and deadlines.

Retail Operations Manager

Goodwill Industries of Central Michigan's Heartland - June 2011 to November 2013

26 sites and 3 Plants

14 Direct Reports

Covering Mid-Michigan

Increased Plant revenues and shattered previous records by three times the previous amounts. Cut HVAC

expenses by over 50%. Created new program for corporate wide supplies saving hundreds of thousands of

dollars. Streamlined fleet operations and cut route times down. Created job descriptions and procedures for

implementation. Plant management.

Store Manager

Speedway LLC - July 2008 to December 2010

Responsibilities

Accounting, staffing, training, merchandising, suggestive selling, inventory control, stocking, receiving, facility

maintenance, reports, payroll.

Accomplishments

Was taken out of the 12 week training program after only 4 weeks and named Co-Manager. After 1 year I

was handpicked by the Regional Manager for my own store. My stores ran as top performers in customer

service, profits and quality inspections.

Store Manager

Sears Holdings - January 2007 to June 2008

Responsibilities

All store functions. Payroll, weekly budgeting, staffing, training, merchandising, directing, inventory control,

security monitoring.

Accomplishments

Assisted 3 store managers in regaining profitability at their specific locations. Took over the Lansing location

and achieved a positive profit in 4 months, the first time in 8 years that store was profitable. Top in customer

service levels.

Store Manager

Party America - 2005 to 2006

Accomplishments

Took over a store that was ranked in the bottom ten percent and achieved top 5% in customer service in less

than 9 months. Recognized at national convention for profits, store appearance and customer service levels.

General Manager, District Manager

Audio Adventure - 2002 to 2005

4 Direct Reports

Privately owned business that I ran for the owners. Business was in the red and was about to close when

they asked me to help. Within three years they were back in the black and had enough money to sell out and

move to North Carolina.

Operations Manager

CompUSA - 1999 to 2002

Accomplishments

Started as Warehouse manager and was promoted to Operations within 3 months. Maintained a .003% or less

percent shrink rate which was the best in the East Coast Region.

District Manager, Store Manager

G&R Feldpausch - 1979 to 1999

23 Direct Reports

Covering Mid-Michigan and Northern Indiana

Worked in all departments starting as a bag boy and worked up to District Manager. Worked with direct reports

on staffing, training, merchandising for effectiveness, ordering and suggestive selling.

EDUCATION

BS in Green Technologies

Kaplan University

University of - Phoenix, AZ (9 months left)

SKILLS

Decision making ability Analytical skills Budget planning Strategic planning Market and competitor knowledge

Knowledge of government policies and legal obligations Innovative thinking Leadership skills Personnel

management Technical knowledge

LINKS

https://www.facebook.com/william.hogan.184

CERTIFICATIONS

Building Operator Level I

Consumers Energy Program that trains on how to save companies money with energy efficiency.

ADDITIONAL INFORMATION

Additional Skills

Office Word-Proficient

Office Excel-Proficient

Office Outlook-Proficient

Office PowerPoint-Proficient

SAP Platforms

Microsoft and Apple Platforms-various OS

References:

Robert Kerber: 517-***-****

Christel Wagon maker: 269-***-****

Kristen Beal: 517-***-****

Jeff Schmidt: 517-***-****

Contact this candidate