Tedtrice Lorene Brown

**** ****** ***** ******* **. #2624, Norcross, GA, 30093

Home Phone: 678-***-**** ~ Cellular Phone: 678-***-****

Email: acqopc@r.postjobfree.com

Summary of Knowledge and Skills

Award-winning insurance agent skilled in leveraging extensive network of clientele to build long-term relationships

Detail-oriented, reliable, self-motivated with the ability to work well independently or as a team player and strong problem-solving skills

Devoted to data integrity, driven to develop strategic sales’ plans and help clients gain desired coverage at the best feasible rate available

Proficient computer skills using Microsoft Office Suite XP or Pro ’03 and higher (Word, Excel, Access, PowerPoint)

Solid interpersonal, oral and written communication skills

Education

Property and Casualty License

Continuing education in Property/Casualty for Alabama, Georgia, Maryland and Mississippi

Currently Enrolled @ Brenau University: Studying Organizational Leadership

Professional Experience

Amica Mutual Insurance Company Norcross, GA

Licensed Insurance Agent November 2006 – June 2015

Call approximately 50 warm leads each week to expand client base, exceeding company sales goals

Compile coverage and rating information in an accessible format

Follow up with potential clients regarding online information requests

Underwriting of applications, processed corrections, explained endorsements and serviced accounts pending cancellation

Promote agency products to customers in person, over the telephone and in writing

Collected payments for new business & existing accounts

Hire Dynamics Temp Agency Norcross, GA

Customer Service Representative November 2005 – October 2006

Addressed customer service inquiries in a timely and accurate fashion

Built customer loyalty by placing follow-up calls for customers who reported product issues

Demonstrated mastery of customer service call script within specified timeframes

Sitel (Prudential Insurance Company) Madison, WI

Customer Service/ Claims Handler May 2002 – October 2005

Developed effective relationships with all call center departments through clear communication

Properly directed inbound calls in phone queues to improve call flow

Collected personal information from beneficiaries to process payments on life insurance policies

ACCOMPLISHMENTS

Top Sales Producer for A++ rated insurance company in the Atlanta Regional area for 4 years (2009, 2011-13).

Integrity selling certification: December 4th, 2009

AFFLIATIONS

State of Georgia Department of Insurance

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