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Customer Service Representative

Location:
Philippines
Posted:
July 11, 2015

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Resume:

AGNES A. QUIRANTE

FC*** Central Balili, La Trinidad, Benguet 2601

+639*********

acqo5r@r.postjobfree.com

Career Objective

To pursue an ESL career and perform effectively to the position acquired, while being motivated to enhance my capabilities of teaching with the company’s competitive training environment.

Work Experience

Online English Tutor BELLS CENTER OF COMMUNICATION

4th floor Rudel Bldg. Session Rd. Baguio 2600 Philippines

Educate online students about English subjects such as Reading and Grammar.

Focused in enhancing the communication skills for every level of learners particularly sentence construction and pronunciation.

Develop lesson plan based on the needs and appropriateness for the learner.

[March 2015 July 2015]

Private Tutor to KOREAN STUDENTS

Prepare lessons for Speaking, Grammar, Listening, and Writing. Assists to student’s needs.

Evaluate student’s progress every week and creates lesson plans that are conducive to their learning’s.

[June 2014 to present]

Call Center Agent STARTEK CORPORATION,

Nepo Mall Compound, Angeles City Pampanga Philippines

Respond to inbound calls from T-Mobile Company, USA under Prepaid Account.

Refill customer’s accounts; answers inquiries; inform customers of new products; corrects accounts glitches and incorrect transactions; provide effective customer service.

Strictly complies with the company rules and regulations and follows standard procedures of the call flow.

ESL Teacher- CARE & SHARE INTERNATIONAL LANGUAGE SCHOOL

Nagulian Rd. Baguio City, 2600 Philippines

Instructs English subjects such as Reading, Writing, Listening, and Grammar to elementary and middle school students during the summer camp.

Creates video clips projects for students using COREL VIDEO EDITOR or ULEAD VIDEO EDITOR.

[July 2013 Sept.2013]

Service Staff- STRAWBERRY VALLEY HOTEL & RESTAURANT

Responsible for food services in the Food & Beverage Department and occasionally assigned to different hotel departments such as Front Office and Housekeeping.

Provide effective customer service and performed the daily standard operation of the Hotel efficiently.

[July 2013 Sept.2013]

[January 2014 May 2014]

[July 2013 Sept.2013]

[March 2012 June 2013]

Education

BS IN HOTEL & RESTAURANT MANAGEMENT Philippine Women’s University, Baguio City

Accomplished 219 units of studies for Management subjects and Hotel services. Rendered 900 hours of internship for the course. Acquired knowledge and skills about the Hospitality Industry

June 2008 to

April 2012

DIPLOMA IN HOME ECONOMICS Benguet State University, La Trinidad, Benguet 2601

Finished the secondary school with key emphasis on practical learning of skills in cooking, dressmaking, and other useful skills at home.

June 2003 March 2007

Certificate

Civil Service Professional Eligibility

2013

Awards

2nd Place FRUIT SCULPTURING, ADIVAY 2011 FESTIVAL

2011

2nd Place REGIONAL LIVE COOKING SHOWDOWN, 12 Hotel & Tourism Weekend

1st Place TABLE SKIRTING, UBDAN DAING Vocational Skills Competition

2011

2009

Trainings

Customer Service Representative Training

Expert Global Solution, Clark Pampanga Philippines

Course- American fluency Training; Call flow procedures; Computer skills training; T-Mobile Account product familiarization.

Basic English as a Second Language & Video Editing-

Care & Share International Language School, Inc.

Course- 4o hours of lecture on fundamentals of teaching and video editing for students presentation

I HEREBY ATTEST THAT THE INFORMATION DISCLOSED IS TRUE AND ACCURATE.

AGNES ATINYAO QUIRANTE

APPLICANT

Nov. 2013-De. 2013

August 2013



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