Mee’sheca R. Hickman
**** ******** ****** ● Saint Louis, Missouri, 63121 ● 618-***-****
acqo2y@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
A highly diverse and motivated professional with over 5 years of working customer service, demonstrated problem solving, and active listening skills. Possess exceptional ability to build productive relationships, resolve complex issues and win and maintain customer loyalty. Consistently able to work with a sense of urgency and attention to detail while maintaining an unwavering commitment to exceptional customer service. Capabilities include:
In-depth ability to work independently and just as easily work as part of a team
Solid ability to diffuse difficult customer situations with tact and ease
Ability to operate basic office equipment, including electronic cash register and multi- line telephone.
EMPLOYMENT HISTORY
Client Services Incorporated, St. Charles, Mo, 11/2012- present
Collector/Agent
Make average 300 outbound calls to consumers to resolve delinquent accounts
Maintain consumers’ personal information to collect a debt
Incorporate client specifics with working tasks
Follow state and company laws
Utilize computer systems to conduct skip tracing
Inform consumers of past due accounts and amount currently owed
Ensure all consumer information is correct and up to date
Navigate and maintain cubs accounts
White Castles, Collinsville, Illinois, 05/2011- 2/2013
Team Member
§ Responsible for maintaining strict hygiene levels to avoid any complaints from customers regarding the food
Work according to the rules and regulations laid down by the company
Frequent cash handling in two areas of store
Responsible for routinely sanitizing work areas, restrooms, dishes, and dinning area
Responsible for accurately taking orders and assisting guests in Drive-thru and Frontline
Duty of preparation of food and grill orders of guests
North Inc., St. Louis, Missouri, 02/2011- 05/2011
Account Manager
§ Office responsibilities including trash, music, and lighting
§ Train entry level representatives on consistency, student mentality, reliability, and promotions
§ Interview individuals inquiring employment
§ Campaign AT&T products and services
§ Attend daily meetings and lodge company’s statistics into database
Hardees Restaurant, O’Fallon, Illinois, 04/2007 11/2010
Cashier
Responsible for routinely cleaning work areas, lobby, and restrooms
Responsible for accurately taking orders in Drive-thru and Frontline
Frequent cash handling
Assisted in some food preparation
Cricket Communication, Shiloh, Illinois, 02/2009 03/2010
Sales Associate/ Assistant Manager
Responsible for opening and closing store
Assisted in sales of phones and accessories
Address any customer concerns or complaints
Elite Staffing, Edwardsville, Illinois, 07/2008 12/2010
Laborer
Responsible for assembling products on line
Assisted in some labeling of stock
Cracker Barrel Old Country Store, Shiloh, Illinois, 05/2008 03/2009
Sales Associate
Responsible for greeting all customers in retail area of restaurant
Met and often exceeded daily and weekly sales goals
Responsible for suggestions of new targeted items
Helping customers with shopping concerns and questions
Macy’s Department Stores, Fairview Heights, Illinois, 05/2006 02/2008
Sales Associate
Responsible for completing customers’ purchases in timely manner
Responsible for specific work area cleaning and maintenance
Provided reception for inbound department phone calls
TASC Edwardsville, IL, 09/2009-05/2010
Intern responsible for filing caseload
Monitor and document clientele meetings with case managers
Maintain professionalism while dealing with unruly clients
Answer inbound calls on switchboard
AmeriCorps East St. Louis, IL 11/2012
Employment connection for newly released felons
Assist clients in a classroom setting with resume building
Coach clients with job placements and resources
Organize files for caseloads with clients’ information
Set structured class lessons and computer training courses
EDUCATION& CERTIFICATIONS
McKendree University, Lebanon, Illinois
Bachelor of Arts in Sociology, Criminal Justice emphasis
Minor in Psychology
December 2010
Lindenwood University, Saint Louis, Missouri
Masters of Science in Criminal Justice Administration
December 2013
References furnished upon request