Resume: Laura Keenan

Laura Keenan

**** ***** **** *****: 405-***-**** E mail: acqnzt@r.postjobfree.com

Profile

Degreed professional with a background in healthcare laboratory operations, healthcare administration and new home sales. Results oriented, driven, customer focused team player proficient at juggling multiple roles and priorities.

Education

BS in Healthcare Administration, University of Phoenix, Oklahoma City, 2008. Phlebotomy Science, Great Plains Vo Tech, Lawton, OK, 2004. General Studies, Hillsdale Free Will Baptist College, Moore, OK, 2003.

Experience

Web Information Processor/PSC Coordinator, Boyce & Bynum Pathology Laboratories, Edmond,OK, 12/2012 Present Managerial position responsible for managing client test ordering, order tracking, entering and maintaining current patient electronic data, billing information, and diagnosis codes. Point of contact between customer and company for testing, STATs, and internal technician dispatching. Aggregated daily customer orders and coordinated processing. Trained new technicians and guided them through on boarding/HR process. Served as back up technician for critical situations. Performed quality control on record accuracy, technician logs, and order execution. Reviewed, investigated, and resolved billing, diagnosis, order, and other issues with daily hospice, hemolyzed specimen, Medicare denial, client contact list, and Medicare Future reports. Key interface between local operations, sales, and corporate management.

Client Specialist, Boyce & Bynum Pathology Laboratories, Edmond,OK, 6/2012 12/2012 Served as a traveling technician drawing, packaging, and processing blood samples from a variety of sites (typically nursing homes or assisted living centers) across Oklahoma. Processed STAT samples through Mercy hospital. Responsible for mileage logs.

Community Manager, DR Horton Homes, Oklahoma City, OK, 2/2012 6/2012. Sales agent acting as single point of contact between customers, finance, production, and corporate management. Commission based agent representing company for sales in 4 different subdivisions, consisting of ~ 40 different floor plans ranging from 1400 – 3600 square feet, in the $150,000 $300,000 price range. Sold “spec” and “build out” houses.

● Wrote 8 contracts (for a total of $1.2M) and closed on 2 homes in first 2 months. Page 1 acqnzt@r.postjobfree.com

Resume: Laura Keenan

Office Assistant, Sagehorn Construction, Oklahoma City, OK, 09/2011 02/2012. Billing, QuickBooks, filing, and all secretarial duties.

Community Manager, Rausch Coleman Homes, Yukon OK, 3/2011 – 09/2011. Single point of contact between customers, finance, production, and corporate management. Took over development from fired employee and sorted out/resolved numerous open issues. Managed community during enterprise wide information system transformation.

● Established reoccurring communication roundtables within the community to review information system entries and prevent mistakes.

● Leveraged real estate network contacts to sell first house within one week of starting.

● Consistently rated “outstanding” in post sale reviews by customers.

● 13 houses sold in 5 months.

Real Estate Agent, Coldwell Banker, Oklahoma City, OK, 10/2010 – 3/2011. Took the Oklahoma Real Estate Course and obtained my license by the Oklahoma Real Estate Commission and was in process of establishing clientele when the Community Manager opportunity at Rausch Coleman arose. Student, Rose State College, Midwest City, OK, 8/2010 – 12/2010. Pre nursing program. Laboratory Technician, Integris Family Care, Yukon, OK, 2/2009 – 8/2010. Ran laboratory functions for outpatient clinic with 6 10 doctors at Integris Canadian Valley Hospital. Performed x rays, set castings/splints, drew blood samples (phlebotomy), administered shots, performed various in house tests, performed basic nursing functions, and record keeping.

● Coordinated implementation of enterprise wide record system in the lab

● Trained medical assistant interns in laboratory functions. Client Specialist, Regional Medical Laboratory, Pathology Service, Stillwater OK, 3/2008 – 2/2009 Ran satellite facility providing pathology services to the Stillwater Medical Center and surrounding healthcare functions. Drew blood samples (phlebotomy), prepared specimens, entered orders, performed billing, and numerous other client services.

Client Specialist, Regional Medical Laboratory, Oklahoma City, OK, 12/2004 – 3/2008 Ran satellite facility providing comprehensive lab support for Mercy Hospital and surrounding healthcare functions. Drew blood samples (phlebotomy), prepared specimens, entered orders, performed billing, and numerous other client services.

Certifications & Licenses

American Society for Clinical Pathology, Phlebotomy Technician, 2006 Provisional Sales Associate License, 2011 (in remission)

Skills

New Home Sales Existing Home Sales MLS

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Resume: Laura Keenan

Housing contract negotiation

Real estate market analysis Home renovations

Order Entry Courier Urine Testing

Blood Testing Millennium Medical documentation

Train the Trainer Vital signs Chem. 8 testing

ESR testing Microsoft Office, Word,

Excel

CBC testing

I Stat Urine drug testing Staining slides

X ray Casting and Splints Phlebotomy

Recreation

● Heavily involved in softball from age four up through collegiate level. (Attended Hillsdale Free Will Baptist College on softball scholarship.) Selected first team All State in 2000. Received multiple honors throughout my softball career.

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