ARTHUR L. WHITE

acqnda@r.postjobfree.com Tele. 813-***-****

OBJECTIVE: Highly skilled IT and Telecommunications Specialist with demonstrated technical

experience in network management and administration seeks an opportunity to excel.

CAREER PROFILE

Diversified IT and Telecommunications professional with over 12+ years of Governmental technical experience in network/system/server planning, installation, maintenance, management, and Desktop support.

Awarded for project oversight and coordination in the migrations of secure/non-secure networks.

Pursue all avenues to deliver high quality products to clients on time and under budgets.

Adept in conducting quality control tests to maximize integrity of Networks and security protocols.

Active Secret DoD clearance background investigation completed 05/2012

Expert troubleshooter with innate problem solving abilities to quickly resolve customer issues.

Excellent English/German bilingual communicator who delivers outstanding Tier 1&2 support and easily tackles hardware/software issues by using layman terminology and helpful demeanor.

Travel to 25%-ok

CERTIFICATES/LICENSES/ PREREQUISITES

Microsoft Certified Technology Specialist

Microsoft Certified Professional ID: 7252813, 2009

Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure, Microsoft Certified Systems Engineer (MCSE), New Horizon, 2008

Implementing and managing Microsoft Exchange Server, MCSE, New Horizon, 2008

Certified in CompTiA Security+ COMP001020137322, 2010

Certified in CompTiA Network+ COMP001020207312, 2010

Information Assurance Manager Level II, 2012

TECHNICAL SKILLS

Strong experience with Microsoft Exchange and technical experience in administration of Windows Operating Systems, servers, and applications, Production and strong technical experience with Windows 2003/2008 server, Microsoft clustering, Microsoft Exchange, Group Policies, Systems Center Operations Manager (SCOM), and Active Directory, SQL, VMware and Virtualization, Broad experience as Systems Administrator working with VMWare technologies.

12+ years of experience in the, Windows 98, Windows Me, Windows NT, Windows 2000 Professional, Windows XP, Vista and Windows 7/8 platforms MS Office (Word, Excel, Access, PowerPoint, Front Page, Outlook 2007/2010); MS Windows (2000/2003/2008 Server); Dell Blade, Power Edge Servers/Power vault; Storage Area Network (SAN) Servers; HP Proliant Storage Works Backups, RAIDS; Cisco Switches; Promina 800; Modems; Digital Patch Panels; Satellite Encrypting Devices: KG-84, KG-86, KYK, KIVs, & TACLANES KG-175; SIPR/NIPR; W2K, W2K3-2008R2, Active Directory, Active Roles Srv. Exchange 5.5/2003/2010, and Application Servers: DSL, ISDN, LAN, WAN, VLAN, VTC, VPN VOIP, Ethernet; DHCP, WINS, TCP/IP, SMTP; Symantec Anti-Virus, McAfee, Avamar/VERITAS Backup Exec 10, Active Directory Forest Security Group; PKI-CAC Administration, FTP/SFTP/SSH Protocols, BMC Remedy Task Management System 7.0, ITIL, Vsphere Version 5, Blackberry Administration, RemoteApp & Desktop Connections

EMPLOYMENT EXPERIENCE

System Administrator 09/2013-Present

SAIC/Macdill AFB

• Provide 24x7 support for the Enterprise Operations Center

• Supports coordination of restoration efforts across the enterprise and different technical

disciplines

• Supports the creation of post analysis "after action reports" to develop strategies for

preventive maintenance, changes to monitoring posture, and changes to event

management response procedures

• Provides direct management oversight of the SCOM Management Console

• Monitors server based change actions for effects to the network and system

performance

• Monitors Exchange system servers for proper functions to include Outlook Web access

for offsite personnel.

• Researches new solutions for problems with no documented resolution.

• Monitor vSphere for alerts and take corrective action

• Monitor VDI’s host using Horizon View Dashboard

• Actively monitors and assures the availability of Virtual Desktop Interfaces so end

users can logon to the network with no issues or delays

• Monitor email queues with Exchange console or PowerShell and research errors for

corrective action

• Manage Outlook user access, distribution group, mailboxes and troubleshoot

connectivity issues

• Host Based Security System; Maintain HIPS and firewall settings and review logs

• Verifies Exchange System Enterprise Vault queues for proper mail archival operations

• Monitor datacenter environmental and SAN and bandwidth utilization

• Monitor SAN utilization and backups including ECC and SPA and take corrective action

in the event of a failure

• Failover cluster administration and monitoring. Assuring cluster node availability in the

event of a system failover by monitoring SCOM alerts and verifying resource availability

within the Cluster Admin Console

• Support Service Desk after hours and respond to Tier I Remedy incident tickets

• Performs troubleshooting, change rollbacks, or fix actions according to Tier 2 guidance

• Handles escalations from Service Desk and PC maintenance personnel for technical

restoration of user issues

• Researches and resolves user issues through direct contact with customer by

telephone and walk-in support

System Admin/Desktop Support Sp.

Computer Sciences Corp. 03/2013-08/2013

Provide system administration maintenance and user support for Windows/Linux based systems in the secure non-secure computing areas for GE’s Government sector:

Active directory and user account maintenance

Implement IT security policies and procedures to ensure protection of information transmitted

using Local Area Networks, Wide Area Networks and the World Wide Web

Support, maintenance, administration, and documentation of the Local Area & Wide Area

Networks i.e. VoIP telephone, Biometric, Video systems and other computing equipment

Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software

Ensure desktop computers interconnect seamlessly with diverse systems classified and unclassified

Planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

Disk imaging & load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer

Conduct risk assessments for information systems that identify information assets, vulnerabilities,

threats and safety factors.

Monitor data integrity, confidentiality, authentication, non-repudiation and access control of

the local area network.

Symantec Endpoint Protection deployment and Administration

Application/Systems troubleshooting and issue remediation

Perform triage on all system and/or application related user issues to ensure

resolution of the issue

Escalation of complex issues to Tier III subject matter experts

Technical analysis, programming, and testing in a consulting environment

Experienced admin working with software programming and testing standards

Experience working with data modeling and database techniques

Patch impact verification in a secure computing environment

Maintain passwords, data integrity and file system security for computing environment

In-depth knowledge for request of Classified Computer Access processes

Write or revise user training manuals, SOP’s and develop training materials, such as exercises

and visual displays

Utilize computer-based training for initial and recurring information protection training

Update and maintain computer inventory and surplus equipment

IT SPECIALIST (SYSADMIN)

Dept. of The Army 03/2012 – 03/2013

Serving as the assistant battalion Information Management Specialist with responsibility for automation and technical aspects of communications for the battalion headquarters and subordinate recruiting units.

Coordinates with and advises the battalion's senior Information Management Specialist on all actions to ensure compliance with U.S. Total Army Personnel Command - ISA, ISA-U.S. Army Recruiting Command policies.

High level of desktop support, Experience supporting various directory services including Active Directory and Active Roles Srv, DFS management, LDAP, Windows File and Print server Managing Exchange related email system and properties. Planning, configuring, and deploying Group Policy in a complex desktop and server environment

Tier 2 Engineers performance testing, analysis and restoration of failed production services to customers and users.

Installed and troubleshoot a variety of applications to include commercial off the shelf (COTS) programs, as well as Microsoft Office Suite, and customized applications on a multitude of diverse computers, notebooks, printers, scanners, network operating systems and access points

Implementing and administering FTP/SFTP applets protocols, Creating an FTP sites via IIS and SFTP Server on NAS Srv's enabling servers to listen for and respond to SFTP Client requests for encryption and SSH transports

Administering server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP

Provides formal and/or on-the-job training for command standard software packages. Provides automation support for battalion and subordinate unit personnel.

Loads commercial software on personal computers. Supports and provides guidance on various types of computers, Modular Telephone Systems, battalion telephone systems, Army Recruiting and Retention Data System, mainframe, local area networks, and electronic mail (e-mail).

Trouble shoots problems as needed. Initiates requests for IMA services to include communications equipment, hardware, and software.

System Administrator/Sr. Help Desk Tech

General Dynamics, Ali Al Salem Air Force Base, Kuwait 06/2007 – 03/2012

Maintain the stability of all W2K3 Windows Active Directory, Exchange Servers, Application Servers, and core systems for a remote US Air Force Base with approximately 7000 Users

Groups and computers objects with implementation of GPO’s.

Serve as primary systems monitor, initiator, and implementer of LAN/WAN systems with communications focal point personnel. Veritas Aided Disaster Recovery Plans and Firewall back-up.

Familiar with basic Cisco IOS switches 2950, the Cisco IOS, VLAN commands

BMC Remedy Task Management Database Administrator

Conduct daily diagnostic checks and tests, ensuring updates to servers, security, and drive patches are completed using standardize procedures, policies, and regulations.

Administered Wireshark to capture, filter and inspect packets in real time.

Assist base users in software installation, upgrades, maintenance, and sustainment procedures.

Contact customers to confirm Help Desk tickets were resolved in a timely and courteous manner.

Create, maintain, and delete end user, group, and organizational boxes in compliance with established policies and Special instruction for communication guidelines.

Collaborate regularly with Network Operations & Security Center (NOSC) and systems technical staff to resolve complex and systemic problems beyond the scope of responsibilities.

Prepare and send regular computer statistical reports and logs to the NOSC pertaining to systems operations, Help Desk tickets, and weekly Remedy database service tickets.

Microsoft Access and Microsoft SQL interface that administered ARCENT soldier tracking in and out of theater OCONUS

Demonstrate ingenuity and comprehensive engineering expertise in preparing Request for Proposals (RFP) to enhance customer services and improve operating systems performance.

VM Ware basic administration

System Administrator

ITT Systems Division, (Iraq, Afghanistan, & Kuwait) 01/2004 – 02/2007

Managed all data networking services at multiple sites, supporting military/coalition forces which involved Windows Client/Service environments to include databases, application, and file servers.

Spearheaded a project team which involved designing a network operating system from inception to final completion to support US military, coalition forces, DoD agencies, and federal contractors.

Molded team members into an effective and productive team to meet detailed timelines, critical benchmarks, and project deadlines to achieve customer’s specified Statement of Work (SOW).

Configured and maintained system services such as Dynamic Host Configuration Protocol, (DHCP) with Visual Local Area Networks (VLANs), Worldwide Information Network Systems (WINS), Host Configuration Protocol (HCP), Simple Mail Transfer Protocol (SMTP), Symantec Anti-Virus, VERITAS Backup Exec 10, supporting Active Directory Forest Security Group policies.

Managed and configured Dell Power Vault, Power Edge Servers 1750-2850, and Storage Area Network Servers (SANS) with Redundant Array of Independent Disks (RAIDS).

Completed repairs of Layer 2 LAN, VLAN, and VLAN Trunk Protocol (VTP), routing, physical layer, and fiber optic architectures.

Assisted in LAN management, installation, and maintenance to include the repair of standardized network configurations for Layer 2 and Layer 3 switching in routing devices.

Networked base printers, digital senders, and Voice Over Internet Protocol (VOIP).

Received Certificates of Achievement for successful coordination in migrating of Secure Internet Protocol Network (SIPRNET) & Non-Secure Internet Protocol Network (NIPRNET) systems.

Performed weekly security scans and took measures to ensure integrity of networking systems.

Built a strong rapport with customers through daily interaction, on-site visits, and ongoing coordinating efforts to resolve resource, connectivity, security, or technology upgrade issues.

System/Telecommunications Technician

Bosch Telecom Inc., (FARA GmbH), Frankfurt, Germany 10/2001 – 11/2003

Partnered with a team of IT specialist to install, configure, update, and maintain Windows 2000 file servers and application software at main distribution centers.

Performed duties associated to LANs/WANs at NOSC such as port enabling, switching IP networking, routing, wiring networks, peripheral communications equipment, and switchboards.

Implemented and configured disaster recovery system, strategic security services, and applications with various security products of the Advanced Research Corporation.

Assessed server infrastructure and services to prepare a detail timeline, cost estimate, and budgetary plan for consolidation and migration strategies.

Trained Help Desk personnel by developing baseline monitoring scenarios and detailing remote desktop troubleshooting procedures for end users with appropriate actions as needed.

Tested circuit transmission paths and conducted electrical integrity tests on fiber optics, (CAT 3, 5, 6, 7 cabling, BNC connectors, and Ethernet coaxial cables).

Telecommunications Technician

Interxion Telecom (GmbH), Frankfurt, Germany 10/2000 – 09/2001

Installed fiber for high speed backbone; laid cable, twisted pairs, fiber optics, main distribution frames, and cable vault for area interface.

Installed CAT 5, 6, 7, and 25/50/100 pair cabling and patch panels in main distributions centers with punch-downs blocks throughout Germany.

Conducted various electronic tests on circuit transmission paths and performed electrical test on fiber optic cable, Cooper cable, and wire lines, including main/intermediate distribution frames.

Accountant/Bookkeeper

FedEx Europe Kelsterbach, Germany 04/1993 – 08/2000

Maintained records of financial transactions and Freight Airway bills by establishing accounts; posting transactions…

Security Screener FIS (GmbH)

TWA/Pan Am/Northwest Airlines, Frankfurt Germany International Airport 1989-1993

PROFESSIONAL DEVELOPMENT

School of Business & Sales Management, International Bildungszenturm Frankfurt, Germany

International Morse Code, US Army, Fort Gordon, GA, 1986

US Army, 1984-1988, Comm/ Radio Operator – Maintainer

Primary duties were to Install, operate, and perform unit level maintenance on AM and TACSAT (manportable) radios, HF data systems, Air borne Radio sys; transpose, processes, transmits, receives, and maintains accountability for record communications; maintains accountability for cryptographic devices and material; install AM/FM antennas and antenna systems; Operate UGC-74’s a message communications terminal used to compose, edit, store, transmit, receive, and print Army record traffic communications. Operate, troubleshoots and performs PMCS on power generating equipment and tactical vehicle equipment…

Diploma, Biloxi High School, Biloxi, MS, 1984

ARTHUR L. WHITE

REFERENCES: Available upon request

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