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Customer Service Sales

Location:
Dublin, CA
Posted:
July 08, 2015

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Resume:

OBJECTIVE

Seeking a challenging position in a reputed firm to contribute my skills in office coordination, planning and customer service and learn new skills that enhance my career in office administration work.

EDUCATION

Diploma in Computer Application (’05)

Bachelor’s Degree in Law from Poona University (India ’91)

Bachelor’s Degree in Science from Poona University (India ’88)

STRENGTHS

Good team building, leadership, and management skills.

Possess strong customer relations, communications and mathematical skills.

Creative and effective with organizational abilities and time management.

Self-motivated, quick-learner, resourceful, and reliable.

Trustable to maintain confidential information.

Proactive and able to adapt to changing priorities and environments quickly.

Effective at planning process improvements.

Work Status: Green Card Holder

Computer Skills:

oMicrosoft 2013 products-Excel, PowerPoint, Word, Access, and Outlook

oOperating systems: Windows 7, XP, and Vista.

WORK EXPERIENCE

Canadian Solar, San Ramon CA USA (09/2014 – 01/2015)

Administrative Associate/Office-Coordinator: Temporary Full Time

Supervised logistics related to meeting and conference planning by scheduling and organizing meetings using Outlook.

Created and maintained company’s spreadsheets, reports, documents, trade shows/events artifacts.

Helped the Human Resources Department by researching and providing information to employees – both domestic and international – regarding domestic and international travel arrangements, hotel accommodations and transportation services. Also, worked hand in hand with other Administrative Assistants globally.

Assisted Marketing in the maintenance of collateral materials in the storeroom, such as organizing storeroom, maintaining inventory of storeroom and raising purchase orders.

Provided support for Finance works such as monitor credit card purchases and documentation for audit, reconcile monthly AMEX bill, and help to submit expense report.

Ordered and maintained inventory of office supplies, kitchen supplies, and business cards. Assisted Executives to ship their packages, to track packages.

Performed clerical duties that include, but are not limited to, scanning, copying, faxing, and mailing.

Interacted with multiple vendors and served as a Single Point of contact.

Panaya Solutions – Hayward, CA USA (08/2013 – 03/2014)

Administrative Assistant: Part Time

Assisted staff with record keeping and filing. Provided additional clerical, administrative and accounting support.

In charge of petty cash and expenses, and prepared Bank deposits.

Followed up with customers for payments and company related questions by phone and Email.

Recorded payments by entering them into a ledger or accounting software.

Reconciled financial transactions - bills, invoices, sales receipts and bank deposit records.

Input data related to customer needs and services, and financial information into computer system or Excel Spreadsheets.

Actively used SharePoint for documentation work.

WELLS FARGO Bank – TN USA (02/2011 -07/2013)

Teller (Brentwood-TN Fulltime: 08/2011- 07/2013),

Teller (Franklin-TN Part-time: 02/2011-08/2011)

Received three awards for Outstanding Teller of the Month (’12, ’13, and ’13)

oProvided prompt and courteous customer service.

oIdentified red flags to detect fraud and prevent losses to the Bank.

oExcelled at customer query research skills.

oMaintain 98% teller balancing average.

Received an Highest Sales Goal Award (’12)

oServed customer with consistent and pleasant service, which resulted in 20% increase in branch transaction per week.

oMade significant increase in sales by cross selling other banking products and services.

oEnsured all transactions performed were in accordance with established policies and procedures.

Macy’s Store – Brentwood, TN USA (03/2010 – 08/2011)

Sales Associate

Responsible for achieving daily sales target in various store sections.

Managed work schedules and tasks of colleagues and shared work responsibilities.

Intense customer interaction and product sale incentives.

Exhibited flexibility in extending working hours within short notice.

Digital Global. – Pune, India (01/2005 – 04/2009)

Digital Global is a Software Consultancy and Recruitment company providing inspiring professional training, placement and software applications development and maintenance.

Administrative Assistant

Enrollment of students, planning batches, coordination with various colleges for campus recruitment.

Created a contact database that consisted of student and college information needed for marketing and partnerships.

Oversaw office management for billing and scheduling courses.

Implemented a plan of students for to be connected with the right academic counselor within Digital Global.

Special Programs Manager (’07 –’09)

Spearheaded a computer training and English language program for the senior citizens and ESL students.

Worked on creating a flexible curriculum that taught Basic English phrases, using Microsoft programs such as Excel, Word and PowerPoint, sending Emails, and other basic computer skills.

Worked on marketing the program and increased enrollment from 20 students to 90 students by the end of my job.

VOLUNTEER

Hindu Temple Sunday School– Nashville, TN (05/2013 – 05/2014)

Hindi Language Department Head

Re-Organized and developed a four year curriculum for students to learn and ‘graduate’ from the Hindi Department.

Supervised testing, grading and transfer of students from one grade level to the other.

Recruited teachers and organized resources needed to teach each class and plan activities for each grade level.



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