Objective

Obtain a technical/system support position with a professional organization where I can fully utilize my proven knowledge and experience in network administration, user administration, system security and 2nd level desktop support.

Summary of Professional Skills

Highly qualified professional with proven experience in equipment and network solutions, maintenance and support, device management and monitoring, IT, implementation and administration, troubleshooting network security issues and technical instructions.

Excellent engineering skills to include network implementation, Hardware configuration & troubleshooting, and network security.

Ability to transfer high profile customer needs into mission critical solutions by combining an effective multi-disciplined approach implementing advanced methodologies, with proven team building and leadership skills.

Committed to excellent customer relations and have the ability to function as a team player and alternatively work independently to achieve objectives.

Technical Certifications

Microsoft Certified Systems Engineer 2003: Security (MCSE 2003: Security)

Microsoft Certified Systems Engineer 2000: Security (MCSE 2000: Security)

Microsoft Certified Systems Engineer 2003 (MCSE 2003)

Microsoft Certified Systems Engineer 2000 (MCSE 2000)

Microsoft Certified Systems Administrator 2003: Security (MCSA 2003: Security)

Microsoft Certified Systems Administrator 2000: Security (MCSA 2000: Security)

Microsoft Certified Systems Administrator 2003 (MCSA 2003)

Microsoft Certified Systems Administrator 2000 (MCSA 2000)

Microsoft Certified Professional (MCP)

Technical Skills Summary

OS & Enterprise Apps Windows 2000/2003/XP Home/XP Pro/Vista/Windows 7, Cisco IOS, Global Management System and server OS security, Norton Antivirus, ISA, Proxy Server, DNS, WINS, DHCP, FTP, Security Management, Active Directory, Remote Desktop, IIS, Network Monitor, Performance Monitor

Desktop Technologies Desktop, Windows 2000/2003/XP Home/XP Pro/Vista/Windows 7, Microsoft WORD/Excel/ Access/Power Point/Front Page/Internet Explorer, Scanners, CD/DVD Players, Desktop and networked Printers, Norton Security, Ghosting.

Professional Experience

Regency Technologies – System Repair Technician 2010- 2013 Atlanta, GA

Installation and troubleshooting of hardware and software applications

Analyze technical errors and implement solutions for detected errors

Maintain network connections and track connectivity problems

Inspect and diagnose peripheral device errors

System upgrades and patch management

Replace LCDs, Optical drives, Hard drives, System boards, desktop imaging etc

Liberty Transfer International – Tech Analyst 2006 – 2010 Atlanta, GA

Handle technical and documentations of customer satisfaction escalations.

Setup and maintenance of Voip phones and equipments

Provide coaching, training and root cause analysis for team members.

Manage call monitoring systems to improve efficiency.

Provide technical support for special/gold account members.

Provide support for Access Connections, Client Security, Biometric/Fingerprint devices, Presentation Director, System Migration Assistant, Rescue & Recovery, system security products (Norton, McAfee)

Provide technical support for all IBM ThinkPad/Lenovo models.

EDUCATION

Tech Mentors International Irvine, CA

LAN/WAN Consultant Program

Morehouse College Atlanta, GA.

Bachelors of Science in Computer Science/Mathematics