REY RIVERA

**** ***** ****, ***** *****, CA ***** H: 909-***-**** C: 714-***-**** Email: acqmvh@r.postjobfree.com SUMMARY:

Dedicated professional with 15 years of experience seeks a position in a progressive corporation which offers the opportunity for advancement and encourages teamwork concepts. HIGHLIGHTS:

Exceptional customer service skills

Crisis management background

Data entry and general office skills

Proficient in computer technology

Experienced call center representative

Strong work ethics

Positive mental attitude

Energetic team player

EXPERIENCE:

July 2006 - Present UNION BANK CORPORATE HEADQUARTERS – 1980 Saturn St., Monterey Park, CA 91755 Retail Customer Service Rep III/Global Treasury Management Service:

Provide excellent customer satisfaction to both internal/external customers.

Analyze and resolve client service needs, issues and complaints.

Process fraud claims, bill pay and online banking enrollment setup.

Execute transactions in call center environment handling large call volumes.

Handle Telephone Banking (Escalation Calls)/Online Banking (Escalation Calls).

Assisted in Union Bank Hyperlink Project headed by the priority department.

Operate office equipment and software: Quicken/Quickbooks, Oasis, Netquery.

Awarded Above & Beyond Employee & Employee of the Quarter March 2009. May 2000 – May 2004 COMMONWEALTH ENERGY CORPORATION – 15901 Red Hill Ave. Ste. 100, Tustin, CA 92780 IT Helpdesk/Customer Service Analyst:

Establish work priority and insure customer inquiries are handled effectively.

Resolve internal user service repair calls and software needs.

Create monthly management reports and document queries.

Establish/Maintain effective relationship with departments and management.

Delegate service calls to technicians in field.

Handle incoming irate customer calls.

Dec. 1996 – Jan. 2000 WESTEC ALARM (EDISON) – 12862 Garden Grove Blvd. Suite 242, Garden Grove, CA 92843 Technical Support/Communications Operator:

Monitor on call field technicians and assist in trouble shooting.

Update clients status accounts.

Assist Supervisor in technical support and monitoring new personnel. EDUCATION:

Microsoft Certified Systems Engineer (MCSE)

Integrated Digital Technologies (IDT), Pasadena, California Cypress College, Cypress, California

Major: Computer Science

Cerritos College, Cerritos, California

Major: Business Administration