Lisa H. Smith

517-***-**** cell

acqmuz@r.postjobfree.com

Objective: To use my extensive professional business skills to improve your bottom line.

Work Experience

Randstad, Ann Arbor, MI Sep 2013 to present

Operations Manager

Responsible for the daily operations of a large production facility for Google client. This includes meeting the weekly goals for quality and quantity produced to meet scheduled deadlines for shipments. Responsible for material handling department to ensure the proper flow of documents through the entire production process. Provide daily motivation for staff of up to 50 employees to continue the improved numbers for the client. Provide feedback on quality auditing to ensure client expectations are met. Both quality and quantity are above client expectations and have been since 90 days after start date.

Great Lakes Telecom, Ann Arbor, MI Sep 2012 to present

Vice President of Operations

Assist President of full service telephony company with sales, programming, installation and troubleshooting ip and digital phone systems. Technician certified on the two main Mitel phone system controllers currently being sold. Programming of phone system and poe switches for multiple vlans. Also assist with day to day operations of business including accounting, customer service and inventory. This includes maintaining the Ann Arbor, Chesaning and Traverse City offices.

L J Ross Associates, Inc, Ann Arbor, MI Oct 1996 to Aug 2012

Support Services Manager

Assisted the owner while working in multiple departments in growing the company to over 400 medical and utility clients. I also held 4 other positions in the company during my tenure in a full service collection agency. These positions included IT, Accounting, HR and General Manager.

Education

Eastern Michigan University April 1995

Bachelor of Arts – Hospitality Management

Certifications

State of Michigan Collection Agency Manager License

Mitel 5000/3300 Communications Platform

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