*** ***** **.

Doylestown, PA. *****

Steven Charles Wing

267-***-**** (c)

acqmts@r.postjobfree.com

Senior Operations Management

Professional Profile

Broad, hands-on Management leadership for a major $50M Division. Directed the day to day responsibilities of Sales, Service, Customer Relations and Operations including a call center. Headed up an $11M Branch of an Industrial/Electrical Distributor and as General Manager led a successful Industrial/Contractor Supply business. Demonstrated expertise in assuring bottom line results, customer service, warehousing and purchasing functions with full P&L responsibilities. Extensive knowledge of Chinese contract manufacturers. Additional experience creating training programs, re-engineering processes and improving computer systems. In change management roles, revamped and spearheaded new growth in a division taking it from $6M to $18M. Utilized an ERP system called Sx Enterprise and also SAP Business One which are industry leaders for Supply Chain Companies. BA in Managerial Economics from Union College. Lives in the Philadelphia Metro area and free to travel as needed.

> Change Management > Procurement > Warehouse Management >Mentoring

> Project Management > Problem Solving > Process Re-engineering

Selected Achievements

Developed changes in inventory system to improve cycle count accuracy of 93% which affected customer service. Made process changes to assure that parts and assemblies received into the computer was also available on the shelf by first thing in AM. Cycle count accuracy increased to over 98%.

Designed new training methods that got new employees up to speed more quickly, and empowered existing employees to handle more responsibilities in an operation that sales were growing three fold. Accomplish greater productivity during the period that sales grew from $6M to $18M annually with adding only one additional person.

Increased the profits of this division through gradual structured pricing changes, re-engineering of processes to reduce expenses and variable costs and increasing customer contract percentages at renewal. Profits increased from 19% to over 21% in the first 18 months.

Successfully moved and merged an industrial supply business with an electrical supply business after engineering a systematic process to accomplish this without affecting distribution, sales or administration. Created a new company and company culture that was immediately profitable.

Authored a new pricing spreadsheet with over 103K sku’s. Developed a pricing matrix that would be utilized to determine customer pricing based on their size. The new spreadsheets made the sales people more productive because they trusted the system.

Expanded the network of contract manufacturers in China allowing the company to achieve a 100% sales growth in 3 years.

Steven Wing Page 2

Professional Experience

ICUP, INC. CHERRY HILL, NJ 8/2013-PRESENT

Manufacturer, Distributor and Importer of novelty glassware and gifts

Operations Manager 5/2014-PRESENT

Volunteered to run the warehouse operations after the loss of the warehouse manager, who left the warehouse in a bad state of affairs.

Directed 5 supervisors, Warehouse Supervisor, EDI Supervisor, Pick and Pack Supervisor, Material Handling Supervisor and Production Supervisor.

Created policies and procedures which allowed the warehouse to handle an 80% increase in seasonal orders over the previous season.

Purchasing Manager 2/2014-5/2014

Directed 2 domestic buyers and 1 import buyer.

Created policies and procedures where none existed previously.

EDI/Vendor Compliance Manager 8/2013-2/2014

Managed all inbound and outbound transactions via EDI.

Reduced department’s image of slowing down other departments by better prioritizing workloads based on upcoming production needs.

Required strict adherence to processes which eliminated errors and reduced chargebacks by customers.

PRIDE GARDEN PRODUCTS RIDLEY PARK, PA 3/2007-5/2013

Importer and Distributor of products for the horticulture industry

VP Operations

Travelled every 8 weeks to China to check on/develop/maintain relationships with contract manufacturers.

Implemented EDI capability and integration with SAP B1 system allowing Pride to do business with Home Depot and other big box stores.

Became the company expert on SAP B1 and learned SQL in order to create better reporting and alerts from the database.

Almo Corporation Philadelphia, PA

2004-2006

$500M Company involved in distribution of Appliances and Electronics

Operations Manager – Specialty Division

Responsible for day to day operation of the Specialty Division of the company.

Planned and implemented a major divisional move from Albany NY to Philadelphia, PA

Directed additionally the warehousing operations including shipping/receiving and inventory.

Horizon Solutions Corporation Albany, NY

1996-2004

Major branch of this Industrial/Electrical distributor with branch income of $11M

Branch Manager

Directed and managed inside sales, shipping and receiving including day to day operations of the entire branch. Handled key customers and all contracts.

Consistently met established profit goals. Trained all branch personnel on new computer system.

Education

Union College Schenectady

New York

Bachelor of Arts, (B.A.) Managerial Economics

Microsoft Office Highly Proficient

Contact this candidate